Yandex Enterprises Limited is a firm dealing with sales and marketing of construction and building materials.We are currently diversifying our products by venturing into construction and operations of luxury serviced apartments and we seek to hire personnel who will provide high quality service to our guests and go the extra mile to make sure guests are satisfied.
Responsibilities for the Guest Relations Officer Job
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to management when needed
- Providing information about facilities, programs and other services
- Ensure compliance with health and quality standards
Guest Relations Officer Job Qualifications
- Degree or Diploma in hotel management or relevant field
- Excellent Communication skills
- Good Customer service skills
- Excellent organizational and time-management skills
- Ability to interact with high level individual personalities
- Proficient knowledge of Microsoft applications
The post Yandex Enterprises Limited Job Vacancy : Guest Relations Officer appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Yandex Enterprises Limited Job Vacancy : Guest Relations Officer is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
