Saturday 28 July 2018

Kenya Airways Job Vacancy : Sales Support Executive

Sales Support Executive Job Responsibilities

Sales Support

  • Sales Support administration – process BSP refunds requests, net fare queries, assist with ADM/ACM queries and issue ZED fare tickets.
  • Provide support for corporate and trade contracts set up/implementation on relevant tools and follow up to maximise revenue.
  • Issue, ticket & administer annual contracted, educational & IATA requests to aid build trade/industry relationship
  • Area SME tool support and customer base enhancement
  • Administration of Commercial Flexibility/Commercial gestures & ticketing related issues
  • Provide indoor sales support to Key Account Managers/Sales Executives to enable them focus on outdoor sales.
  • Handles operational issues and special requests; liaise with relevant departments to conclude aftersales issues.

Data Management

  • Create & maintain customer and agent databases for sales teams to facilitate easy access to available customer & agent details which may not be maintained on other tools.
  • Maintain and build sales information repository from MIDT, GDS/CRS costs and BSP statistics.

Business Process

  • Supports, implement & monitor use of relevant airline and commercial policies e.g. Trade, Corporate, Pricing e.t.c.
  • Support Kenya Airways at relevant travel exhibitions, trade shows & events.

Communication

  • Communicate with agents, corporates and members of our frequent flyer programs to maximise business opportunities/flows.

Qualifications for the Sales Support Executive Job

  • University Graduate (Bachelor’s Degree)
  • 2 – 3 years commercial/retail experience in air travel or related industry.
  • Proficient in MS Office products

Additional Qualifications

  • IATA Fares & Ticketing Certificate
  • CRS/GDS proficiency

The post Kenya Airways Job Vacancy : Sales Support Executive appeared first on Jobs in Kenya - https://jobwebkenya.com/.



The post Kenya Airways Job Vacancy : Sales Support Executive is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/