Ericsson-Worldwide – We help our customers enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale. Our comprehensive portfolio ranges across Networks, Digital Services, Managed Services and Emerging Business; powered by 5G and IoT platforms.
2nd Level Operations
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 – 5 years
- Location Nairobi
- Job Field Engineering / Technical
Job Summary
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities
You will help with Assurance support activities
- Incident management
- leading team technically
- You will assist with Problem management
- System administration
- And you will work with Billing operations
Key Qualifications
- Bachelor level, in engineering (IT, Telecom) or
- 3-5 years’ experience of deploy system test and lead testing team.
- ISEB/ISTQB software testing qualifications would be an advantage
Additional Requirements
- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analyzing
- Working with people
- Creating & innovating
- Applying expertise & technology
1st Level Operations
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 – 5 years
- Location Nairobi
- Job Field ICT / Computer
Job Summary
We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities
You will support the following systems and functions: note, this role requires you to work in shifts as it is 24hour support
- Event management
- Incident management
- Remote site access control
- Legal request execution
- Billing operations
- Assurance support activities
Key Qualifications
- Education: Academic degree, minimum on Bachelor level, in Engineering (IT, Telecom)
- Minimum years of experience: 3-5 years’ experience of deploy system test and lead testing team.
- Domain experience: area of expertise – Business Support System (BSS), Charging Systems
- ISEB/ISTQB software testing qualifications would be an advantage
Additional Requirements
- Knowledge sharing & collaboration skills
- Problem solving & creative thinking
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analysing
- Working with people
- Manage instructions & procedures
- Applying expertise & technology
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The post Career Opportunities at Ericsson-Worldwide (January, 2019 Recommended Jobs) is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
