The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.
Language: Fluency in English – both oral and written communication.
JOB PURPOSE
To perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community.
KEY ACCOUNTABILITIES (not all-inclusive)
- Meet and dispatch UNHAS aircraft.
- In close liaison with UNDSS and airport authorities, coordinate security and medical evacuations for UNHAS UN and NGO passengers
- Ensure security & safety of aircraft is maintained whenever the aircraft night stops in the airfield.
- Supervise the refueling contractors to ensure safety is maintained
- Continuously Coordinate all UNHAS operations with contractors including the air Operators, refueling companies & Airport Authorities to ensure efficient and reliability in the delivery of services to UNHAS.
- Coordinate all flight bookings including flight connections with other UNHAS flights
- Coordinate and liaise with airport and related authorities for emergency response action including medivac and casevac evacuations
- Closely monitor UNHAS flights through HF (November One radio room) or telephone for accurate ETA ATD and other pertinent flight information.
- Using HF or telephone, alert (before landing) UNHAS Nairobi radio room of any security incidents at or within the vicinity of the airport that may affect the safety of flight
- Check–in UNHAS passengers and directing such passengers to departure lounge and assist in obtaining Visas if applicable
- Weigh, Tag and Label Cargo/Baggage, – Issue Tickets and Boarding Passes to UNHAS passengers originating from the airfield
- Receive and sign for, Pouches / Cargo / Baggage from arriving UNHAS flights and distribute such items to respective Agencies on ground and or transfer connecting Cargo into other UNHAS flights for onward destinations.
- Assist in the safe storage/custody of any cargo/pouch/baggage that may for unforeseen reasons not be boarded/transferred into connecting UNHAS aircraft and ensure by co-ordination with UNHAS Nairobi that the items are boarded into the next available flight.
- Ensure through co-ordination with UNHAS Nairobi that fuel bill invoices are settled to avoid misunderstandings with fuel suppliers / Airport authorities.
- Alert UNHAS Nairobi in good time of any anticipated short fall of fuel supplies
- In the event of passengers being stranded for reasons such as aircraft breakdowns etc, assist such passengers / crew with transport transfers to and from available agency guest houses (In all cases please inform passengers that they are to pay for their accommodation and may later claim same from their respective agencies).
- Assist in co-ordinating the re-fuelling of the UNHAS aircraft including ad hoc UNHAS special flights ensuring conformity to relevant UNHAS fuel requisition documentation procedures.
- Ensure that no unauthorized passenger boards UNHAS aircraft unless permission has been obtained from the UNHAS Co-coordinator, Nairobi through November-One unless the nature of the emergency is such that any delay may jeopardize life. In all cases, such inclusions must clearly be reflected on the crew manifest with a remark outlining the details of the passenger. Also notify November One immediately on HF.
- Assist to maintain and disseminate to UNHAS Nairobi Daily and Monthly Flight Reports including fuel records
- Perform other related duties as required.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
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