We are now looking for a Head of Digital Services, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
As the Head of DS, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.
All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act as per the Ericsson Leadership Framework and promote Ericsson’s values, ethics and culture of the organization to ensure excellent performance.
Responsibilities
Digital Services Head should be ultimate responsible for P&L for specific accounts for DGS business
Digital Services Head should be single point of contact for account team for pre-sales and delivery for Digital Services opportunities and projects
Digital Services Head should have ability to manage customers, set strong relationships and articulate value argumentation among Ericsson Digital Services solutions
Digital Services Head should have ability to coordinate technical teams working on pre-sales and delivery activities
You will ensure service delivery execution
Responsible for driving and supporting services sales
Build a productive work environment for individuals and own organization
Drive performance management (process)
Drive competence management
Conduct Resource management
Look after unit finance within your group.
End to end responsibility for all program & projects
Develop Digital Service business funnel
Engage customer and manage value argumentations around Digital Services solutions
Drive hunting and form business
Key Qualifications
Education: M.SC, MBA or equivalent through experience
Minimum experience of 10 years in sales or delivery in ICT industry
Domain experience in OSS / BSS / Cloud / IMS / Core domain
Deep understanding of Service Delivery process, models, and strategy
Ability to manage relationships at C-Level internally and externally.
Knowledge of the sales process
Customer and market insight
Excellent Social and communication skills
Financial acumen and skills
Formulating strategies and concepts
Adhering to principles and values
This role requires 25 % travel
Leading, supervising, and responding to change in a high pace environment.
Next Steps
- What happens next once you apply? Read about the next steps here
- For your interview preparation, here are a few “Tips & Tricks” from our recruiters
- For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
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