1. Fleet Contracts Supervisor
Reporting to the General Manager, Leasing Operations & Sales Engineering the successful candidate will be responsible for the following functions:
- Drive Isuzu fleet customers to the network to grow service and parts revenue.
- In liaison with Service Marketing, Finance and Administration, participate in the development of fleet customers service contacts as per Company Policy and Procedures.
- Develop a seamless operations link between fleet customers and all dealers and Authorised Service Outlets (ASOs) across network as per signed contracts. .
- Ensure fleet customers service request are processed promptly by dealers and Authorised Service Outlets (ASOs) through the FMS system.
- Drive departmental contribution and structural costs reduction initiatives in your area of operation to meet set targets.
- Drive the Divisional Net Promoter Score growth initiatives and support customers experience evaluation process.
- Prepare and submit monthly performance reports as required by the management from time to time.
- In liaison with Parts Sales, ensure dealers and ASOs stock parts for servicing the national fleet contracts.
- Development and periodic reviews and update of lease operations ICPs to ensure compliance with company policies, procedures and processes.
- Participates ¡n the development of the department’s objectives and track performance.
For appointment to this position, the successful candidate must have the following minimum requirements:
- Bachelor’s Degree in Mechanical or Automotive Engineering
- Five (5) years’ experience.
- Ability to negotiate and structure partnerships.
- Good communication and interpersonal skills, Business Acumen & Problem solving skills, Dealing with ambiguity and teamwork.
2. Field Technical Support Engineer –
We are looking for a highly engaged candidate with a track record of excellence to fill the following position:
Field Technical Support Engineer
Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:
- Support Dealers to develop and maintain a culture of quality Service at the dealerships and fleet customer workshops.
- Train and support Dealers on ISUZU EA Service Policies and Procedures and best practices to achieve improved business results.
- Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.
- Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.
- Prepare Technical Information Reports (TIR) and Field Product Report (FPR) to Source Plants and Engineering and Product Development department respectively.
- Serve as a liaison between Aftersales Engineering, other departments and source plants for quick resolution of field product quality problems.
- Implement and coordinate all aspects of customer field action to achieve desired hit rate by due dates.
- Prepare and dispatch test samples to Source Plants and Suppliers for failure analysis.
- Identifying customer needs and wants and offer customized solutions.
- Support dealers to generate and grow Aftersales revenue to achieve set targets by prospecting for new business through fleet customer visits and follow up.
- Provide input for product specification and improvements.
- Coordinate monitoring of suggested product quality improvement test samples and provide feedback and recommendation. .
For appointment to this position, the successful candidate must have the following minimum requirements:
- Bachelor’s degree in Mechanical or Automotive Engineering from a recognized institution.
- Strong theoretical and practical knowledge of modern vehicle systems and trouble shooting.
- Five years’ experience in a busy motor vehicle repair workshop.
- Strong automotive knowledge.
- Business acumen, Planning and organization, ability to drive operational excellence, interpersonal, communication & problem-solving skills.
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