These include maintenance of:
- Power equipment as uninterruptible power supplies, Automatic voltage regulators, Transient voltage surge suppressors, rectifiers, inverter/chargers and related electrical cabling and switch gear
- Precision cooling- in rack, in room and in row and cold/hot aisle containment.
- Racks, power distribution units
- Data Centre infrastructure Management and remote monitoring services
Main responsibilities
- Coordinating and managing the Technical department which includes workshop repairs, site surveys installations and commissioning of server rooms and data centers, site repairs and preventive maintenance services.
- Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
- Preparation of section budgets, tools and equipment management, spares sourcing and stores quantity levels tracking for restocking.
- Scheduling and supervision of services in power protection, cooling and data center/ server rooms including site surveys, Installation and commissioning, repairs and preventive maintenance services to a wide range of clients in different sector
- Training and appraisal of staff, Planning and coordinating for specific product training at the manufacturer centers for extensive knowledge acquisition and licensing.
- an investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
- Provide team leadership for team of Field service engineers
- Plan training for field service representatives and ensure completion of assigned internal training.
- Do continuous performance reviews with team and annual performance review submissions.
- Provide technical and career mentorship to team reporting to you.
- Represent the services department in meetings and cross functional initiatives as a delegate or deputy of field services operations manager
- Approve time sheets, absence, and requests of N-1 reports in consultation with Fields services operations manager.
- Perform other duties as assigned
Qualifications
- Diploma in Engineering or related fields
- At least has 5-10 years’ experience in Technical Services lead role with experience in data center infrastructure services
- Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).
- Possess a valid driver’s license
- Verifiable hands-on technical work experience required
- High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.
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