Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand’s automotive excellence over the last 40 years.With over 15 models in its line-up, the Isuzu brand has dominated the new vehicle segment for five years in a row since 2012 achieving a market share of 35.1% by end of 2016.
Ref: Isuzu/07
Reporting to the Field Technical Support Engineers
Responsibilities
- Support Dealers (Including Isuzu EA Workshop) and fleet customers in implementing field actions (campaigns).
- Provide support to Field Engineers in serving
- Coordinate and follow up on vehicles referred to Isuzu EA from Dealers and customers for
- Technical diagnosis and guiding technicians in Isuzu EA Workshop, Dealers and Fleet Customers service
- Assist Field Engineers with inspection and preparation of vehicle repair estimates done at fleet customer
- Train Dealer and fleet customer technical staff on vehicle systems.
- Road testing of vehicles to ensure customer concerns are captured and resolved to their
- Ensure all tools and equipment at Isuzu EA Workshop and Dealers are maintained in good working
Qualifications
For appointment to this position, the successful candidates must have the following minimum requirements:
- Bachelor’s degree in Mechatronics or Automotive engineering, second class honours, upper
- Mean Grade of B plus in
- One (1) year experience as a Technician.
- Strong diagnostic
- Customer focus, problem solving, planning, organisation, attention to detail, Interpersonal and communication
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