THE SWISSPORT PROFILE Swissport is the world’s largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million tonnes of cargo. With a workforce of around 61,000 personnel, Swissport is active at more than 280 stations in 48 countries across five continents, and generates annual consolidated operating revenue of CHF 3.0 billion. MISSION STATEMENT: To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. In order to achieve the goal of our mission, Swissport is focused on consolidating and strengthening our market position to ensure we are constantly driving industry innovation in key areas such as service, quality and reliability.
LOOKING FOR A NEW CHALLENGE?
If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.
Swissport Kenya Limited is recruiting for the position of Head of Passenger Services, reporting to the Chief Executive Officer, based at Jomo Kenyatta International Airport.
We are seeking a professional with a proven track record in leading, planning and managing all operational activities associated with passenger service handling. An individual with extensive experience in managing teams in customer service and handling customer airlines contracts.
MAIN RESPONSIBILITIES
- Full responsibility for delivering effective passenger services solutions to our customer airlines according to the agreed contract and Service Level Agreements (SLA)
- Meet with customers on a regular basis to get feedback and monitor satisfaction levels
- Review new airline and vendor contracts as needed and follow up with appropriate action
- Build and maintain relationships with key stakeholders (internal & external)
- Ensure strict compliance with all international and local government/statutory requirements regarding aviation and passenger handling
- Develop and implement new /amended local procedures where appropriate for any new processes/changes which conform to Swissport Standard operating procedure
- Review key performance indicators (KPI’s) and take necessary actions to meet needs
- Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
- Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
- Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
- Develop, maintain and own business line’s talent mapping and succession plans.
- Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
- Manage contracted services providers (security, cleaning, porters, staff transport, drivers) towards ensuring that Swissport standards are upheld and that performance is in line with Standard Level Agreements.
YOUR PROFILE
- Bachelor’s Degree or higher
- Minimum of 5 years’ Senior leadership experience in the aviation industry
- Customer focus and quality awareness
- Strategic Orientation and Business acumen
- Result orientation
- Excellent Communication skills
- Leadership and People management experience
- Ability to work under pressure
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The post Head of Passenger Services at Swissport is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
