Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we’ve employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help unlock opportunity for low-income people by sourcing data projects from some of the world’s largest companies. Our industry-leading services help our clients achieve their business goals, while radically altering the life trajectory of our workers, who earn a living wage and lift themselves out of poverty.
About the Job:
In preparation for Samasource’s next phase of growth, we are searching for an experienced and seasoned IT Systems Engineer.
This role will provide day-to-day support in specifying, building, maintaining and supporting the organisation’s technical infrastructure.This position is focused on the transformation of the current systems and processes within the IT department to achieve the next levels of excellence.
You will serve as a key partner to the IT Manager and reporting directly to this role.
Key Responsibilities:
- Manage and monitor all installed client / Server systems and infrastructure applications & services ensuring high levels of availability
- Monitor and test application, systems and network performance for potential bottlenecks, identify possible solutions, and work with stakeholders to implement those fixes.
- Maintain security, backup, and redundancy strategies
- Participate in the design of information and operational support systems
- Liaise with vendors and other IT personnel for problem resolution.
- Apply new industry and technology trends to solve business problems.
- Evaluate existing technical architecture in view of business and mission strategic goals.
- Ensure that the introduction of new technologies is consistent with the overarching architecture and applicable guidelines.
- Provide expertise and support for virtual technologies (VMware)
- Develop and test backup and recovery procedures for the VMware farms, based on VMware Best Practices
- Implement, supervise and test the organization’s Disaster Recovery Plan.
- Administering the organization’s mailing platform.
- Provide employees with customer service excellence while resolving technical issues
- Databases:
- Work closely with IT project managers and database programmers.
- Establish the needs of users, monitor and control user access, privileges, permissions and security of organization databases.
- Monitor performance and manage parameters to provide fast responses to front-end users;
- Map out the conceptual design for a planned database;
- Install and test new versions of the DBMS;
- Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata);
- Develop, manage and test backup and recovery plans;
- Monitor computer networks for security issues
- Develop company-wide best practices for IT security
- Stay up-to-date on information technology trends and security standards
- Work closely with Network Administrator to provide and maintain good connectivity experience.
- Assist in administering the organization’s networking devices.
Minimum Qualifications:
- BSC Degree in IT, Computer Science, Engineering or a related subject.
- Must have at least 5 years’ experience in an IT Systems Administration position
- Professional certifications in CCNA, MCSE / MCTIP
- Proven working knowledge with SCCM/MEM
- Proven working experience with databases ( SQL server or Postgres)
- Experience with computer network penetration testing and techniques.
- Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
- Ability to identify and mitigate network vulnerabilities and explain how to avoid them
- Knowledge in Linux an added advantage
Preferred Qualifications:
- Strong analytical and problem solving skills
- Great attention to detail and feedback skills.
- Excellent communication skills.
- Reporting and analysis skills.
- Strong interpersonal skills.
- Excellent team player.
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