Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865. Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area.
The Job Description
- To manage and oversee all activities in the Network Operations Centre (NOC).
- In charge of LNOC Governance and Service Delivery Assurance as per contract.
- Event Management Process.
- Incident Management Process.
- Remote Preventive Maintenance/ Network Health Checks.
- Regular review of Time-Based Escalation Matrix for incident notifications – SMS, Email & Calls.
- Daily NOC Assurance Process.
- Quality Assurance for all inputs of NOC reports.
- Problem Management Process Owner.
- Change Management Process Owner.
- MS Process Governance champion.
- Taking a Lead in coordinating resolution of all Emergency, Critical and Long Outages and managing stakeholders and communication during such incidents.
- Global Tool Belt owner and Tools Support Manager as per the support model.
- Organizing Monthly Governance meetings with Customer.
- Provide daily, weekly, monthly and annual reports for the above listed domains.
Qualifications & Competence
- Bsc in IT/Engineering or related fields.
- Work Experience: 8 or more years experience in telecommunications engineering of which at least 5 years in management with practical experience in NOC, Incident and Change Management.
- Ability to influence people from different levels of the organization
Required skills:
- Ability to identify problems at an early stage and solve them effectively.
- Well-developed listening, communication and decision-making skills
- Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus; Business focus; Project management skills; Awareness of Telecommunications Engineering Networks Products.
- An ability to process large quantities of data fast and efficiently.
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