Role Responsibility:
- Serve as the liaison between all departments and the Security Department
- Handle (without delay) complaints and unusual/critical event information to the appropriate personnel
- Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
- Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment
- Complete ‘Task work orders” for all reported maintenance needs
- Inform (without delay) to the proper personnel of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
- Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
- Control and monitor the two-way communication systems
The Ideal Candidate:
- Must possess a minimum of diploma in any field. A security related is an added advantage.
- Minimum of one (1) year verifiable experience in information research or SOC experience
- Minimum of one (1) year verifiable experience in a security command or communications center
- Proficient computer skills including Microsoft Office
- Effective oral and written communication skills
- Active listening skills to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
- Advanced computer skills and Microsoft Office proficiency
- Ability to work in a team environment
- Ability to multi-task, discerns patterns in detail
- Excellent verbal/writing skills
- Ability to think through problems for logical solutions, and remain calm and professional under stress
- Ability to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
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The post Security Operations Center Operator at Career Directions Limited is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
