A retail clothing business that was started in 2011. Initially inspired by a love for dance and fitness, Vivo has grown from focusing on dance and fitness gear, to now offering a full range of clothing styles that include both smart and casual, party items, beachwear, and travel wear.
We are looking for an outstanding E-Commerce manager who will be responsible for managing, motivating and guiding the commercial ecommerce team to improve their performance and achieve company objectives through effective planning, setting sales targets, analyzing data on past performance and projecting future performance. He/she will be responsible for collaborating with cross functional departments to expand our target customer base online and ensure the customer needs are met.
Responsibilities
Sales Performance and Online Customer Experience
- Devise, implement and monitor the techniques used by the online sales team to achieve monthly sales targets
- Assist in generating leads for the organization by looking at new opportunities.
- Track the performance of the online sales team daily, weekly & monthly to ensure they meet the expectations of the organization.
- Ensure the team understand the ecommerce strategy and provide feedback on ongoing campaigns
- Assist the online sales team with day to day management of leads to ensure all platforms are addressed and maintain a high response rate
- Improve efficiency in the team by working with dispatch supervisors on planning most effective and efficient routes.
- Manage customer complaints that may occur with regards to online service challenges.
People Management
- Ensure that the team is working as a single unit towards a common objective.
- Motivating team members by introducing lucrative incentive schemes to encourage them to deliver their level best.
- Encouraging performance and dealing with non-performers accordingly.
- Monitor Week on Week performance of team members against set targets.
- Implement and manage the commercial ecommerce team ROTA/schedule.
- Manage customer service from order capture to fulfillment, logistics and after sale service
Analytics/Reporting
- Develop weekly reports to look at important online sales KPIs e.g leads, conversion rate, response time, revenue per sales staff etc
- Manage the feedback provided by internal and external stakeholders through our online platforms
- Keep track of all customer complaints and escalate to CEX as required
- Maintain all the necessary data/records for future reference
- Prepare monthly reports on digital sales performance
NB: Please note, JD and responsibilities may change accordingly at any point in line with the e-commerce needs as well as the needs of the brand and organization.
Behavioral Competence
- Strong management and leadership skills
- Strong planning and organizational skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Strong analytical skills
About you
- Bachelor’s Degree in Sales & Marketing, Business Management or any other related field.
- Should have at least 3 years of relevant experience in sales preferably online
- Must have experience planning and implementing successful sales strategies
- Experience in customer relationship management
- Ability to mentor and coach sales reps
- Demonstrate experience in managing and directing a sales team
- Proven track record of positive sales performance
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The post E-Commerce Manager at Vivo Activewear is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
