Ref: DCASHS/KUTRRH/13
Department: Administration
Section/Unit: Hospitality Services
Reports to: Hospitality Manager
Direct Reports:
- Compound Supervisor
- Floor Supervisor
- Laundry Supervisor
Job Purpose
Reporting to the Hospitality Manager, the Executive Housekeeper job exists to oversee, coordinate and direct all house-keeping service within the KUTRRH.
Responsibilities
- Establish and implement operational standards and procedures for the section in collaboration with the public health and sanitation section of the hospital.
- Outsource cleaning services from service providers through service lending agreements in collaboration with the procurement office of the hospital.
- Outsource cleaning equipment and materials for gardens, floors and laundry, in collaboration with the procurement office of the hospital.
- Liaise with service lender and equipment vendors concerning conditions and service provision situations in the hospital.
- Ensure that work plans for cleaning staff are prepared in order to provide effective and efficient cleaning services in the hospital.
- Ensure that cleaning services are well coordinated and satisfactory among the different sections and units of the hospital.
- Inspect and certify cleaning services and works performed to ensure that they meet the established sanitation and hygiene standards of the hospital.
- Ensure orientation of outsourced cleaning staff with the hospital’s policies and procedures so that they can always act and do their work within the expected sanitation standards of the hospital.
- Receive and investigate cleaning service complaints and feedback from different end users and equipment, and take corrective action according to the policies and procedures of the hospital.
- Inspect and assess physical condition of hospital facilities in order to determine the type of cleaning work they require and if they require maintenance from engineering sections of the hospital.
- Ensure that cleaning equipment are always in good conditions for continuous cleaning service provision, and report any dysfunction to the hospital engineering division of the hospital.
- Ensure steady supply of cleaning materials such as soaps, detergents, disinfectants and deodorants for continuous cleaning services in the hospital.
- Prepare and disburse reports on cleaning services and service providers, and cleaning equipment and materials in the hospital.
Qualifications
- Diploma in Hotel Management or other Hospitality Services from a recognized institution.
- Higher Diploma in Hotel Management or other Hospitality Management Specializations from a recognized.
- Bachelors’ Degree in Hotel Management or appropriate Hospitality services from a recognized institution will be added advantage
- At least three years working experience in a similar role.
- Computer literate
- Knowledge of hospital operations
- Knowledge of relevant legislations
- Knowledge of professional standards
Soft skills required for the job:
- Communication skills
- Organizational skills
- Leadership skills
- Observation skills
- Analytical skills
- Ability to work under pressure
- Ability to work odd hours and odd days
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