Supervisor – Appeals & Grievance Handling at Kenya Revenue Authority

The job holder is responsible for providing guidance and implementing all Appeals & grievance management activities.

Operational Responsibilities / Tasks:

1. Analysis and review of issues raised in appeals in a timely manner.
2. Prepare cautionary letters to staff;
3. Provide and update PSC on staff data, leavers and joiners;
4. Collection of views on evidence tendered.
5. Preparation of position papers on cases.
6. Analysis of grievance reports and give recommendations
7. Ensure that all staff members know what steps to follow and whom to contact in case of a grievance
8. Follow up with each grievance by investigating the event.
9. Preparation of documents for review.
10. Capturing and preparation of minutes of deliberations of the Grievance and appeal Committee
11. Seeking clarification from Departments/ Officers/Investigators on matters raised.
12. Safe custody of documents and reports.

Financial Responsibility:

• Development  of budgets

Responsibility for Physical Assets:

1. Responsible for physical assets assigned by the institution.
2. Provide oversight for all departmental physical assets.

Decision Making:

1. Make strategic, operational and financial decisions
2. Plans the work of subordinates
3. Assigns work to subordinates
4. Monitors subordinates work performance
5. Appraises/evaluates subordinates performance.

Working Conditions:

• Works predominantly in a comfortable environment.

Job Competencies (Knowledge, Experience and Attributes / Skills).

• Bachelor’s degree in a relevant field.
• Higher Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP). Membership to a Professional Body (IHRM).
• At least four (4) years overall work experience, one (1) year of which should have been at an Officer role/equivalent in an HR function.
• IT Proficiency
• Effective interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Interpersonal skills
• Public Relations

The post Supervisor – Appeals & Grievance Handling at Kenya Revenue Authority appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Supervisor – Appeals & Grievance Handling at Kenya Revenue Authority is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/