As Business Operations Associate, you will support Business Operations Managers in designing solutions to strategic business problems alongside teams across KOKO and support implementation of these solutions as the company scales. This is a highly collaborative role, with the vision that the BizOps team will work in service of teams across the business – much like an internal consulting unit. You will help identify problem spaces and use that knowledge to drive improvements across the business.
What You Will Do
- Work cross-functionally with KOKO’s commercial, engineering, product, operations, and executive teams
- Support in planning and delivering of key strategic initiatives, with a view to owning full projects from analysis to execution in 18-24 months
- Support in gathering insights to understand problem spaces across the business and translate business problems into process and technology improvements for relevant teams
- Design and build dashboards to make key data available to teams
- Analyze data to provide insights and effectively communicate these insights to team members and leadership
- Develop best practices among teams around process and solution design
What You Will Bring
- Bachelor’s degree
- 2+ years of work experience as a contributor on complex projects and programs
- Strong critical thinking and problem-solving skills (ideally developed through management / strategy consulting experience, business operations, or product and software design roles)
- Experience supporting information-gathering exercises or leading stakeholder interviews
- Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
- Minimum intermediate proficiency in Microsoft Excel or Google Sheets
- Experience with product or software design a plus
- Comfort with data ambiguity
- High levels of reliability and attention to detail
- Comfort with multi-tasking, with strong bias towards action
- Comfort in a fast-paced, start-up environment
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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