- Provide client support services in timely and accurate manner in person, on email or through telephone means. (Account Management)
- Handle client and Account Manager escalations and recommend corrective actions promptly including referring issues to the relevant departments. (Account Management)
- Compile and maintain records on client accounts and submit regular reports on follow up client issues. (Account Management)
- Assist the head of client services in monitoring the attendance and reporting of the account managers to the client sites. (Account Management)
- Conduct performance monitoring of the client accounts, assist in conducting quality assurance, and provide reports on turn- around times. (Account Management)
- Schedule regular client meetings and perform courtesy checks to collect client feedback and strengthen client relationships. (Account Management)
- Screen feedback and requests from clients and liaise with the relevant departments within the organization to provide solutions. (Account Management)
- Build and maintain close relationships with clients and coordinate the logistics of visits to client sites. (Account Management)
- Promote adherence to labour laws, company policies and observance of best practice compliance. (Risk and Compliance)
- Assist in audit of back office processes including quality assurance of client account reports as generated by the account management system. (Risk and Compliance)
- Identify and monitor/report staff with risky behaviors and reputational issues. (Risk and Compliance)
- Ensure complete and accurate documentation before on boarding on payroll. (Risk and Compliance)
- Identify and document Risks and loss exposures for SLMC and the clients. (Risk and Compliance)
- Assist in client onboarding projects and performance management for all client accounts and the respective account managers. (Project Management)
- Assist in identification and management of project risks including documenting risk and loss exposures for SLMC and clients. (Project Management)
- Developing a knowledge base of customer problems and resolutions and assist in developing a problem-solving matrix. (Project Management)
- Any other duties as may be assigned by the management from time to time.
Qualifications
- At least 3 years Human Resource professional experience- A must
- A bachelor’s degree or diploma in a business related course with Human Resources training
- Computer skills – must be proficient with Microsoft Office and project management software, e.g. Microsoft Project.
- Prior administrative or client services experience within a corporate organization may be strongly desired.
- A professional and friendly demeanor.
- Have a keen eye for detail and excellent time management skills.
- Excellent verbal and written communication skills.
The post Client Services Coordinator at Sheer Logic appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Client Services Coordinator at Sheer Logic is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
