As Service Advisor you will be responsible for ensuring all transaction documentation is accurate, complete and processed in a timely manner. This individual serves as the liaison between the store and Support Services for accounts receivables, parts and accessories and vehicle sales processing. The Service Advisor works closely with the sales staff to collect all required transaction information.
Major Job Activities
- Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department
- Perform general office duties, order supplies, file, mail processing distribution and maintain records management database systems.
- Opening, sorting and distributing incoming correspondence, including faxes and email.
- Perform other duties as assigned.
Qualifications
Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated
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