We are pleased to announce the vacancy for a National Account Manager within VGE. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Sector Manager, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical. The key objective will be to drive and achieve revenue targets through solution selling and segment propositions.
Job Responsibilities
CUSTOMER ACQUISITION AND REVENUE GROWTH
- Identify growth prospects within the Target Market List.
- Drive identification and adoption of relevant segment propositions
- Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
- Grow, Digital Solutions and acquire Sales within MNC/VGE TML; through acquisition and penetration.
- Provide thought leadership and Insights from customer engagements within the Vodacom Global Enterprise (VGE)
- Provide thought leadership and Insights from customer engagements within the Multinational Corporation/VGE Vertical.
- Introduce new products and propositions to key decision makers within the customer environment through relationship and stakeholder management within all Top customers.
RELATIONSHIP & BASELINE RETENTION
- Develop and execute customer ring fencing strategies in MNC/VGE Vertical
- Stimulate existing prepositions within MNC/VGE Vertical to grow base revenue.
- Develop strong relationships at CXO level in MNC/VGE and wider Buying Centers to understand mid-to-long term MNC/VGE objectives.
- Ensure minimum churn (less than 1%) on both customer base and revenues as set out in target goal sheet.
- Contract Management: Follow up on all existing contracts & renewal.
- Provide insight into the refinement of customer journey processes
- Timely response to customer correspondence and circulation of customer minutes
- Flag potential escalations timeously.
- Ensure timely and accurate reporting for sales orders and customer interactions and enforce use of FANELI for opportunity management and customer interactions both for Safaricom and Vodafone Global Enterprise (VGE)
- Maintain regular contact with Regional and Global Account Managers to keep abreast with global trends for MNC customers under management.
RELATIONSHIP ACCOUNT DEVELOPMENT PLANNING
- Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
- Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
NPS
- Proactively attend to MNC customer issues on service provision and get an excellent customer rating.
- Maintaining strong and deep relationships with accounts under direct management
- Follow through on all customer issues until closure.
- Organize a Discovery/Innovation workshop per Quarter,
Qualifications
Job Requirements
- Degree in Commerce/ ICT or a business related;
- Sales Professional with work experience of 4-5 years preferably managing Multinational corporations and B2B environment;
- Knowledge/ Work experience in ICT will be an added advantage;
- Ability to deliver results and meet and surpass set targets;
- Ability to co-create and workshop new ideas for the customer.
Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
- An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
- Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
- Clearance certificate from a reputable Credit Reference Bureau (CRB).
- University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
- National ID/Passport.
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