- Ensure provision of quality service to customers
- Participate in implementing customer care policies and standards
- Participate in developing guidelines and standards for improving customer handling programs
- Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
- Handle customer complaints using set customer service policies
- Support in the generation of sales leads through their interaction with customers
- Consult with customers about their product or service needs and requirements.
- Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
- Keep in touch with all customers to monitor changes, need for new products from the PGL and client visits.
- Compile feedback/complaints in report form and share with marketing manager
- Explaining to customers the different types of products that are available
- Keep data base records of all the clients contacts(old and New)
- Perform any other duties as may be assigned from time to time
Qualifications:
- Minimum of 2 years’ experience in a similar related position.
- Good analytical skills including the ability to think strategically and creatively.
- Ability to be innovative and be a creative problem solver.
POWER GOVERNORS LIMITED
0202660547/0720750363
https://ift.tt/2NihpUv
Service Orientation-responsive to customer needs questions and concerns in an accurate timely manner. Confident and bold
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