- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operation.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges and voids.
- Investigating and solving customer service complaints.
- Assisting with development and implementation of service policies and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Qualifications
Required skills and Competencies
- Minimum of a Bachelor’s degree in any related course
- Over 2 years work experience in similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
- Available to work shifts.
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The post Operations Assistant at Kilimall is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
