The Davis & Shirtliff Group is the leading supplier of water related equipment in the East African region. Founded in 1946, business activities are focused on six principal product sectors – Water Pumps, Boreholes, Swimming Pools, Water Treatment, Generators and Solar Equipment.
The firm is looking for qualified, experienced and talented Customer Service Representative
The successful candidate will be required to handle the following responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints and provide appropriate solutions within the time limits; follow up to ensure resolution
- Carry out customer feedback surveys.
- Follow communication procedures, guidelines and policies
Key Qualifications:
- At least 3 years’ experience in customer support or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelor’s degree from a reputable university.
- Between the ages 28 to 35 years.
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The post Customer Service Representative at Davis & Shirtliff Group is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
