Front Office Assistant at Water Services Regulatory Board

The Water Services Regulatory Board (Wasreb) is a regulatory state corporation established by the Water Act 2002, this law was repealed by the Water 2016 operationalized in April 2017. Section 70 (1) of the Water Act 2016 established Wasreb with the main objective to protect the interests and rights of consumers in the provision of water services, while ensuring other stake-holders interests are also safeguarded.

Job Profile

Responsible for providing the front office services and clerical duties at Board’s main reception.

Reporting Relationship This role reports to Administrative Officer

Supervises

None
Job Specification

1. Managing front office including ambience, tidiness, and promotional materials display
2. Receiving and attending to guests and direct enquiries and guests to relevant officers
3. Handling incoming and outgoing calls and directing them as necessary
4. Receiving hand delivered mails and dispatching the same to registry
5. Replenishing reception reading materials
6. Reporting on faulty telephone lines
7. Providing information and answering phone enquiries
8. Answering calls, routing them to respective person and/or take messages
9. Organizing reading material e.g., newspapers, magazines, journals
10. Maintaining a proper telephone billing record
11. Making outgoing calls
12. Handling customer queries
13. Responsible for physical assets assigned by the Board
14. Making decisions using standard operating procedures

Person Specification

1. Bachelor’s Degree in Social Science/ Office management / Business Management or equivalent qualification from a recognized institution

OR

1. Diploma in Social Science / Office management / Business Management from the Kenya National Examinations Council; or equivalent qualification from a recognized institution;
2. At least two (2) years’ relevant work experience
3. Proficiency in Computer Applications; and
4. Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills

1. Communication;
2. Working with people;
3. Time management;
4. Drive for results;
5. Commitment to continuous learning; and
6. Technological awareness.

Terms and Conditions of Service:

All the positions will be on pensionable terms of service.

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