Why SunCulture?
SunCulture recently closed a round of funding with EDF, one of the world’s largest electric utility companies and a global leader in low-carbon energy. This exciting deal demonstrates that major power players view the off-grid sector as a future cornerstone of their business.
Reporting to the Head of Credit, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all Sunculture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non performing credits above Sunculture’s Payg credit policy guidelines.
Does this sound interesting? If so, are you looking to;
- Be accountable for reducing delinquency for assigned accounts
- Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within Sunculture Payg credit policy guidelines.
- Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with Sunculture Payg credit policies.
- Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
- Record new commitment to repay debt (PTPs), determine if debt can be collected and accordingly recommend/initiate recovery process.
- Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
- Initiate Repossession of Sunculture Assets were necessary.
- Achieve the monthly collection targets as assigned by supervisor
- Identify and escalate deceased or disabled customers to Head of Credit for review or collection termination.
- Ensure all work queues are acted upon.
- Conduct field visit assessment before visiting the market areas.
- Manage relationships with local authorities and Security Officers
- Plan and organize field collection drives across all regions
- Conduct monthly reporting as per portfolio performance on Delinquency.
- Good, so you are interested in the organization and what the role entails. But, do you have
what we are looking for?
- At least 3-6 years’ work experience in debt collection in a microfinance or such organization
- Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution
- Evidence of well-developed organisational skills and the ability to meet deadlines.
- Integrity and ability to work in consumer finance with small scale farmers across Kenya
- Sound verbal communication skills including the ability to negotiate respectfully and communicate rationale for decisions made.
- Self-starter-functional problem solver
- Demonstrated ability to follow policy and procedures.
- Sound judgement, analytical and decision making skills.
- Accuracy and attention to detail.
- Demonstrated ability to quickly learn new systems and processes.
- Demonstrated commitment to service excellence.
- Computer literacy
Lastly, the ideal candidate must be competent at;
- Sales and Business Development
- Enforcement of contract and repayment obligations
- Interpersonal and communication at all levels
- Information Collection
- Experience in working with targets and strict deadlines.
The post Field Collection & Recovery Officer at SunCulture Kenya Limited appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Field Collection & Recovery Officer at SunCulture Kenya Limited is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
