Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!
What’s this job all about?
Hub Manager Kisumu will mainly be responsible to drive productivity with minimal or no complaints from vendor and customers at the Hub in Kisumu.
The main challenges are described as below:
Hub Transport Management
- Managing co-loader contracts and negotiating with fleet contractors for better pricing:
- Dispute solving and MIS maintenance
- Planning initiatives for reduction in fleet contractors’ cost
- Performance management for TAT adherence across all lanes for both same city and long-haul movements
- Financial Reconciliation: Reconciliation of chargeable weight/ packets and any lost cases
- Publish daily capacity planning based on small / medium/ bulky percentage
Return Shipment Management
- Publish daily capacity planning based on small / medium/ bulky percentage
- Manage any network operational issues and fleet contractors’ distribution to reduce return (Direct Return to Vendor) pendency and cost
- Share Direct Return to Vendor plan for 3PL partner based on forward load at Vendor drop-offs/ pick-ups/ network hub to manage handover
- Ensuring 100% acceptance of all return load from 3PLs and controlled fleet at network reverse hub
Financial Reconciliation
- Managing the lost compliance and write-off guidelines for shipments stuck at network
- Ensuring cycle count being done as per the SLA guidelines at all the network hubs
- Manage customer escalation cases for all shipments stuck at network – RCA done for exact issue
- Drive new process initiative and Institutionalize tech changes required for better alignment / visibility of shipments
Analyze and Coordinate the following logistical function in order to ensure smooth running of operations in a timely and cost-effective manner.
- Update all Management on Monthly SLA reports in regards to Green / Black SLA Forward Delivery (excl 3PL),
- Update all Management on reverse receiving from customers (excluding 3PL) and Reverse delivery to vendor
- Evaluate Hub performance based on the following:
- Losses report on transit (% of total shipped)
- Operation daily score of 5S Standards all locations and teams
- Sending Timely Biometric Reports on the %
- Time keeping all staff members at all Hubs Monitor
- Discussion and activity on two of the company Values per month
- Sending DA reports on Customer NPS on DAs
- Sending the Triin’s report on Delivery App usage success
- # of delivered packages / day
- Average pay per DA bikes (to assess the quality of capacity planning)
- Average pay per DA vans (to assess the quality of capacity planning)
- %5S Standards all locations and teams (DA daily checklist monitored)
- %Time keeping all staff members at all Hubs Monitor
- Reporting Losses values due to DA running away
Required Skills
- A Diploma Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
- Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc
- Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc
- 2 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
- Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
- Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, SOP.
- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
- Experience in strategy and complex network management
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity to help build & shape a growing African ecommerce giant.
- The opportunity to become part of a highly professional and dynamic team.
- Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).
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