Nairobi City Water and Sewerage Company Ltd is mandated to provide Water and Sanitation Services within the County of Nairobi.
As part of our continued growth and team strengthening, we are looking for a self-motivated, qualified, competent, seasoned and talented professional capable of operating in a fast paced and demanding environment in the following position:-
Directorate: Commercial Services
Position: Director, Commercial Services
Ref: NCWSC2017-003
Grade: 2
Location: Headquarters – Kampala Road Industrial Area, Nairobi.
Reporting to: Managing Director
Broad Role: The provide effective leadership and strategy for service delivery, revenue generation and customer satisfaction
Duties and Responsibilities
- Ensure provision of timely and high quality customer services that meets or exceed their expectations
- Ensure timely, complete and accurate reading and billing of services and revenue collection
- Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to meter reading, billing and customer enrollment
- Develop short and long-term business strategies and operating plans that reflect the company’s goals and priorities
- Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall Company customer base objectives
- Develop the directorates policies and procedures and action plans in line with overall company mission and objectives
- Develop and implement a modern customer service charter meant to enhance services to the customers.
Education, Professional Qualifications and Work Experience:
- Bachelor’s degree in any field
- Master in Business Administration
- Postgraduate Diploma in Marketing or related field is an added advantage
- At least 10 years’ experience, three (3) of which must be at a management position in water utility.
Required Skills and Competencies:
- Strong report writing, management, leadership and negotiation skills
- Excellent interpersonal and communication skills
- Computer literacy and proficiency with standard office computer applications.
- Ability to work under pressure and meet deadlines
- A good understanding of complexities in developing systems for customer identification, billing, and motivating them and staff to cooperate in meter reading and revenue collection is necessary for this job.
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