Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.
- Implement the customer experience strategy in the respective branch
- Investigate and respond to all customer enquiries promptly at the branch level
- Escalate complex queries to the appropriate functional area
- Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
- Investigate and respond to all customer enquiries promptly.
- Carry out customer and product related document processing
- Respond to customer queries in a professional manner
- Make customers’ experiences better by ensuring customer satisfaction
- Ensure high standards of Customer Service are maintained in all at the branch level
Knowledge, experience and qualifications required
- Bachelor’s degree in a business related field
- At least 2- 4 years’ experience in a similar position
Technical/ Functional competencies
- Customer service skills
- Decision making –ability to make strategic decisions in a timely and effective manner
- High moral and ethical standing
- Highly motivated
The post Customer Service Assistant at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Customer Service Assistant at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
