We are looking for a responsible Supervisor to oversee the workflow at our hotel. The role is a complex one. Other than the supervisory duties, He/ She will also be responsible for coaching, resolving issues and serving as a link between subordinates and upper management.
The ideal candidate will be a competent individual who will be able to guide and train employees. He/ She will be well-versed in processes under the role’s responsibility and will be results-driven and focused.
The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.
Responsibilities
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary
Qualifications
- Proven experience as supervisor or relevant role
- Ability to learn a variety of job descriptions
- Excellent communication and interpersonal skills
- Outstanding organizational and leadership skills
- Good knowledge of MS Office
- Degree/Diploma in hospitality training
- Utalii training will be considered an added advantage
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