The role holder will be responsible for maintaining data network systems across the Enterprise. This includes the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure.
Key responsibilities
- Ensure all IT Network Infrastructure and related applications are designed, implemented and managed to meet the business requirements;
- Maintenance and administration of the Network infrastructure and related applications;
- Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters;
- Ensure enforcement of all security measures within the LAN and WAN infrastructure;
- Administering LAN/WAN security, antivirus and spam control measures
- Enforcement of all network policies and procedures;
- Proactively manage the LAN/WAN network and enforce strong recovery policies to ensure 99.99% availability;
- Providing reports regarding network system performance, utilisation and compliance; and
- Trouble shooting network architecture and making recommendations for system fixes and enhancements.
Knowledge, experience and qualifications required
- A Bachelors Degree in science/Engineering/Computer Science
- Networking Certification – Cisco/Microsoft/Novell
- ITIL intermediate
- 4-6 years’ experience in a 24/7 service provider environment
Essential competencies
- Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
- Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
- Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Planning and Organising: Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors team performance against deadlines and milestones.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
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