Biovision Africa Trust (BvAT), a not-for-profit organization established in Kenya in 2009 by
the Swiss-based Biovision Foundation for Ecological Development, is situated on the main
campus of the International Centre of Insect Physiology and Ecology (ICIPE) in Kasarani,
Nairobi. The Trust’s goal is to alleviate poverty and improve the livelihoods of smallholder
farmers in Kenya and other African countries, through dissemination of information and
knowledge on appropriate technology, to improve human, animal, plant, and environmental
health. BvAT supports the Biovision Farmer Communication Programme (FCP), the
Ecological Organic Agriculture Initiative (EOA-I), Knowledge Centre on Organic Agriculture
(KCOA) and other agro-based initiatives in Africa.
Job Purpose & Scope:
Reporting to the FCP Coordinator and working closely with all FCP managers, staff and
subscribers etc; the Farmer Feedback Officer will be responsible for the coordination
(receiving, analyzing and responding) of FCP feedback received through BvAT’s
dissemination channels.
Responsibilities:
-
- Dispatch of group emails to farmer groups, TOF PDF subscribers and other relevant
groups. - Capturing & responding to relevant information as received in the various Social
Media Platforms.
- Dispatch of group emails to farmer groups, TOF PDF subscribers and other relevant
telephone line.
- Addressing problems and requests by transmitting information or providing
information as advised by FCP coordinator and other FCP managers. - Sending alerts text messages to users of FCP products communicating relevant
information. - Providing monthly reports to FCP coordinator.
- Maintain and ensure that existing farmers database are captured electronically and
updated regularly. - Document all feedback from farmers and other users received through postal mail,
phone calls, email and others using appropriate tools. - Prepare and update target groups mailing list with input from other projects and staff.
- Compile all inquiries made via email and postal mail related to TOF magazine for
feedback to be given to the senders or forward to relevant department to address the
inquiries. - Generate relevant feedback reports using documented feedback.
Requirements:
- Bachelors degree in Journalism, Media Studies, Communications or a related field from
a recognized institution of higher learning. - At least 3 years’ progressive experience in agricultural or community communication
and agricultural broadcast/ journalism. - Experience in monitoring implementation of project activities.
- Excellent voice, script writing, recording and editing radio programs, Web 2.0.
- Team player, good communicator (both written and spoken), excellent interpersonal
skills, work under minimum supervision, self-motivated and go-getter, love/high
regard for farming and farmer. - Strong communication skills, written and verbal.
- Excellent customer service skills which are delivered in a professional and timely
manner. - High level of written and oral communication skills including the preparation,
documentation and monitoring of correspondence. - High level of interpersonal and complaint management skills including establishing
and maintaining productive working relationships and liaise and consult within a
selected range of experts. - High level of organizational and problem solving skills.
Personal Attributes: - Proven ability to work with multiple teams.
- Sound knowledge of project monitoring and evaluation.
- Networking and partnership building skills.
- Proficiency in using Windows Operating System as well as Microsoft Office
applications (Microsoft Word, Excel and PowerPoint). - Understanding of and personal commitment to ecologically sustainable agriculture.
- Willingness and ability to travel locally and regionally.
- Should be fluent in oral and written English and Swahili.
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