Reporting to the Operations Manager – Courier Solutions, the Assistant Operations Manager – Banks & Same Day Service coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.
Role Responsibility:
Effective management of the division’s financial performance
- Manage relationship between actual results, budgets and forecasts
- Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
- Direct activities related to collecting, dispatching, routing, tracking and delivery of courier shipments (Mailbags and other related express documents)
- Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
- Initiate cost saving model and controls
- Ensure Labour Efficiency according to standards
- Ensure Overheads control according to standards
- Achieve Contract profitability according to targets
- Prevent claims through regular customer risk assessments
- Achieve existing Revenue Growth
- Manage escalation to completion
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Effective management of the division’s people performance
- Proper allocation of employees to positions to fulfil contract requirements
- Analyze and address employee turnover
- Ensure appropriate level employee training and development
- Maintain excellent employee motivation, performance management and engagement
- Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
Client retention and maintaining customer service levels
- Ensuring that all required formal customer meeting are scheduled, attended and documented
- Ensure quality service delivery in line with the SLA and KPIs respectively.
New business development
- Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
- Demonstrate a thorough understanding of the competitor environment faced by Kenya
- Involvement in community and business forums and general public profile
The Ideal Candidate:
Qualifications
- Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.
- In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling
- Thorough knowledge of transport management systems and operations scheduling
- Basic training in motor vehicle maintenance.
Experience
- Minimum 5 years managing fleet administration
- Excellent communication and IT skills
- Proven record in managing revenue, costs and profitability
Competencies
- Leading people
- Delivering performance
- Managing professionally.
- Collaborating and Cooperating
- Must be able to work under pressure and for long hours
- Must be able to work under minimum supervision
- Driving Change
Skills
- Fluency in English
- Written communication skills, at a high proficiency level
- Verbal communication skills, at a high proficiency level for English would be desired.
- Computer proficiency especially in MS Office Suite
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