Role Statement
To steer consistent service delivery of cargo services in accordance with Government regulations and in compliance to airline regulations
Accountability (Responsibility)
- Perform risk assessment and implement risk management processes in respective area and ensure all staff working under him/her are made aware of the risks and control measures in place to be observed.
- Integrity & accuracy of manual & computerized systems data to ensure effective administration.
- Timely internal/external communications & preparation of reports for planning & control.
- To maintain a healthy, safe and secure working environment in compliance with the relevant legislative requirements, company procedures, regulatory authorities and customer airlines.
- To ensure conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines.
- Monitor, review and report on service delivery to ensure compliance with SLA’s to customers.
- Measure SLA performance for customers within notification period.
- To ensure all staff attend and are valid with all mandatory trainings.
- Preparations of irregularity reports are raised and to ensure all queries on arriving cargo are responded to and closed.
- Report and analyze all safety incidents and come up with corrective measures.
- To ensure 10% savings on costs/overheads.
- Work in conjunction with Managers on disciplinary measure
- Perform risk assessment and implement risk management processes in respective area and ensure all staff working under him/her are made aware of the risks and control measures in place to be observed.
- To maintain a healthy, safe and secure working environment in compliance with the relevant legislative requirements, company procedures, regulatory authorities and customer airlines
- To ensure effective internal and external communications and reporting to facilitate planning and control.
- To ensure consistent service delivery of cargo services in accordance with Government regulations.
- To prepare and report accurately on cargo issues relating to government requirements to avoid violations which result to penalties
- To ensure effective internal and external communications and reporting to facilitate planning and control.
Qualifications
- Degree/relevant professional qualification.
- Relevant airline certification.
- Communication/intra-personal skills.
- Supervisory/management skills.
- Computer literate.
- Experience 3 years in warehousing/distribution is a MUST have
Additional qualifications
- Cargo skills
- Dangerous Goods Category 6
- Perishable Cargo Regulations
- Live Animals Regulations
- Aviation Security
- SMS Training
- Airside Safety Training
The post Cargo Customer Service Officer at Kenya Airways appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Cargo Customer Service Officer at Kenya Airways is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
