Centum is East Africa’s leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange. We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments. Our Key objective is to consistently generate market beating returns by building extraordinary enterprises throughout Africa.
Job Summary
Two Rivers Lifestyle Centre is a mixed Commercial and Retail arm of Centum Investment Company PLC (‘Centum’) and Old Mutual Properties Limited. Reporting to the Leasing Manager, the job holder is to act as a liaison between the client and their customers ensuring client satisfaction with the organization’s products and services.
Key Accountabilities
- Resolve customer complaints regarding the client services offered to achieve and maintain superior customer experience
- Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls
- Maintain thorough knowledge of the company’s products and services and share the information with client guests.
- Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service
- Be brand ambassadors: as the face of destination, be the ambassador to sell it in our customer interactions.
- Liaise with various departments such as facility management and security to ensure that customers receive end to end quality customer service.
- Adequately follow up and close on opportunities to improve concerning client services and products.
Job Requirements
- Certificate in customer service, social sciences or front office management.
- Minimum 2 years’ experience in front office management / customer service/ social sciences or any relatable relevant field.
- Excellent communication skills
- Flexible to work on weekends and holiday shifts
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