Integrated Staffing and Training Limited was formed in response to demands for a more flexible, cost effective and tailored recruitment services. The company seeks to bridge the gap between employers and job seekers in various industries.
We are looking for a passionate and professional customer experience executive with at least two years of experience in a similar role.
Duties and Responsibilities
- Develop and implement strategies useful in improving customer relationship and satisfaction.
- Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
- Provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.
- Aligning customer experience strategies with marketing initiatives.
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Conduct studies and research to discover new trends necessary for improving customer experience.
- Attend seminars, workshops, and conferences to improve on existing job knowledge.
Requirements
Education; Bachelor’s degree in a relevant field.
Skills
- Experience in CRM software
- Empathy and listening skills.
- Speed, flexibility and agility.
- Problem solving and conflict resolution.
- Customer oriented.
- Analytical skills.
Salary; Kshs. 55,000
The post Customer Experience Executive at Integrated Staffing and Training Limited appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Customer Experience Executive at Integrated Staffing and Training Limited is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
