Learning and Performance Manager at Jubilee Insurance

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Job Ref. No. JLIL028

We currently have an exciting career opportunity for Learning and Performance Manager within the Human Resources Department. The position holder will report to the Group Head of Human Resources and will be based at Head Office in Nairobi.

Role Purpose

The role holder will be designing and leading the implementation of the Training and Development Strategy, plans and cycle program for the companies’ Training Calendar, in line with Human Resource Strategy to achieve superior business performance.

Main Responsibilities

1. Develop and sustain a learning and performance culture through Training and Development planning and execution
2. Develop and implement the Training and Development strategy.
3. Identifying training needs through the performance management system in conjunction with the line managers through the Group Head of Human Resources.
4. Support the planning and coordination of relevant training programs to ensure staff are adequately prepared for current and future operational and business development challenges.
5. Prepare and deliver training programs to address core business enabling needs such as customer service, operational excellence, performance management, career development etc.
6. Prepare the training calendar including the training budget to support the plans.
7. Measure and report performance & productivity including training programs and ROI.
8. Drive a learning culture through application of modern and progressive learning and development tools e.g., e–learning to facilitate on demand learning and establishment of on the job learning programs.
9. Drive a Performance culture through building organizational competence in effective performance management practices.
10. Support career development and succession planning programs through involvement of career counseling and management of career development programs such as job shadowing, job rotation and attachments.
11. Identify, implement, and benchmark best practices in management.
12. Continuously review and put forward proposals for the enhancement of the training policy to ensure that the policy meets the staff development plans.
13. Maintain full, accurate and up–to–date human resources training records and statistics of all individual employees to facilitate effective development planning within the Company.
14. Co–ordinate and manage the Company’s induction program for new hires.

Requirements

Functional Skills

1. Learning Management
2. Learning Methodologies
3. Performance Management
4. Insurance Industry knowledge
5. Change Management
6. E–Learning Management
7. Organizational Awareness

Qualifications

1. Bachelor’s Degree in Human Resources or any other related field.
2. Human Resources Management Development Qualification
3. Knowledge and practical experience in the use of a Learning Management System (LMS)
4. Experience in designing and delivering training programs.
5. Practical and broad experience in the use of a Human Resources Information System.

Relevant Experience

Minimum of five (5) years’ experience in a Learning and Development role and at least two (2) years’ experience in Performance Management support

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