The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The WFP Regional Bureau for Eastern and Central Africa (RBN) is based in Nairobi and provides strategic direction, technical guidance, resource mobilization and management support to WFP operations and activities in nine countries: Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan and Uganda.
STANDARD MINIMUM QUALIFICATIONS
Education: University degree in business management, computer science, telecommunications engineering or social sciences, or another degree with relevant work experience.
Language: Proficiency in English and intermediate knowledge of at least one other official UN language (French, Russian and Spanish) or Portuguese (one of WFP’s working languages) appropriate to the regional bureau.
Experience: At least 5 years of post – graduate progressively responsible proffessional exprience in humanitarian aid operations, project management and /or business systems analyisis, design and implementation
DESIRED KNOWLEDGE AND SKILLS
- Knowledge of and hands-on experience in cash based transfers (CBT) programming in humanitarian contexts;
- Awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts;
- Possession of a combination of broad business skills and IT experience including: General management skills in business and public sector contexts; Business analysis including creation and review of functional and non-functional business requirements for IT solutions;
- Knowledge and experience with project management methodologies; Ability to influence cross-functionally to manage projects within a matrix environment; Strong writing skills and ability to deliver presentations to multiple stakeholder groups in clear and concise business language.
- Showcase strong problem solving, analytical, and client-facing skills.
- Ability to work in multi-cultural and multi-ethic environments
JOB PURPOSE
This includes SCOPE, WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. While there is a current focus and scale-up/enhancement related to cash-based transfers, SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. As an extension and over the next couple of years, WFP also plans to develop a broad array of Digital Assistance Services (DAS) beyond those related to the current SCOPE capabilities.
Under the overall responsibility of the lead Regional Digital Assistance Services Officer (DASO), the incumbent will be responsible to support the successful release and coordination of new DAS/SCOPE functionalities or processes to Country Offices in their region. This will be in close coordination with the Business Transformation Officer (BTOs) and relevant Headquarters( HQ) colleagues and include supporting Country Offices to understand, integrate and apply new Digital Assistance Services DAS/SCOPE functionality. The incumbent should expect frequent missions to countries of implementation.
KEY ACCOUNTABILITIES (not all-inclusive)
- Lead the implementation of new SCOPE/ Digital Assistance Services DAS functionalities and processes in the region, ensuring involvement of relevant stakeholders at Country Offices (CO), Regional Bureau (RB) and Headquarters ( HQ);
- Provide direct project management support to COs in the region during the implementation and roll-out of SCOPE/Digital Assistance Services DAS and its new functionalities and processes;
- Support learning and development efforts (e.g. on-site training, remote guidance) related to new functionalities and processes;
- Deploy as needed to COs to support on-ground testing, roll-out and uptake of new SCOPE/Digital Assistant Services DAS functionalities and processes, as well as for related project management surge capacity;
- Based on field implementation, distill use cases for new requirements or change requests for SCOPE/Digital Assistant Services DAS, and support the BTOs Business Transformation Officer in presenting the concepts in a concise manner to relevant technical teams;
- Where relevant, support the Country Office in extending their support to partners in the implementation and use of new functionalities and processes;
- Ensure that guidance or recommendations are provided to Country Offices on potential organizational and capacity changes that may arise from the application of new functionalities and processes;
- Perform any other duties as required.
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