We are pleased to announce a vacancy for Head of Regional Sales & Operations within the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Brief Description
The role will be responsible to deliver the P&L, Topline and Bottom-line growth for the Business Operations of the Region through superior Commercial acumen and excellence in operations. The role will provide Leadership to a team of cross-functional anchor (Consumer, Marketing, Technology, Enterprise, and Retail) and deliver Regional business goals of NPS (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership.
Responsibilities
- Responsible for achieving the consumer-commercial target of NPS, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
- Design and execute the business unit strategy &drive the performance of Safaricom Brand in the markets assigned
- Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
- Develop innovative market development opportunities
- Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the SEED execution standards
- Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
- Support the enterprise ‘go to market’ channel structure at the region
- Play a leadership role in the Safaricom Foundation initiatives in the region
- Lead in the delivery of ‘Best Network for You’ customer promise for the Region
- Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
- Build and develop high performance teams and drive superior performance standards
Qualifications
- Professional experience with large organization with at least 12 – 15 years as SBU / profit center head
- Should have experience in a range of group functions, including sales, marketing, brand management Financial Management; Network operations.
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