To maintain a clean, sanitary, comfortable and tidy environment in the hotel.
Responsibilities
- Sweep, scrub, mop and polish floors
- Clean wash basins, mirrors, tubs and showers
- Vacuum clean carpets, rugs and draperies
- Shampoo carpets, rugs and upholstery
- Dust and polish furniture and fittings
- Realign furniture and amenities according to prescribed layout
- Clean metal fixtures and fittings
- Empty and clean trash containers
- Make up beds and change linens as required
- Wash windows as scheduled
- Iron and press clothing and linen
- Sort, fold and put away clean laundry
- Operate mechanized cleaning equipment
- Maintain all cleaning equipment and materials in a safe and sanitary working condition
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
- Replace dirty linens with clean ones
- Inspect and turn mattresses regularly
- Monitor guest laundry bags
- Replace laundry bags and slips
- Check all appliances in rooms are in working order
- Respond to calls for housekeeping problems such as spills, broken glasses
- Deliver any requested housekeeping items to guest rooms
- Ensure confidentiality and security of guest rooms
- Follow all company safety and security procedures
- Report any maintenance issues or safety hazards
Qualifications
- Proven experience as a housekeeper or relevant role
- Excellent communication and interpersonal skills
- Good knowledge of MS Office
- Degree/Diploma in hospitality training
- Utalii training will be considered an added advantage
- knowledge of cleaning and sanitation products, techniques and methods
- working knowledge of operating cleaning equipment
Key Competencies
- attention to detail
- customer focus
- reliability
- listening skills
- adaptability
- planning and organizing
- team work
- integrity
- honesty
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