Under the supervision of HR/ADMIN Officer, ensure ensuring all duties of the reception are performed to perfection including quality of guest service to all visitors.
Duties and Responsibilities:
- Welcoming guests positively and executing all administrative tasks to the highest quality standards.
- Handling the flow of people through the organization and ensuring that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
- Coordinating front-desk activities, including receiving phone calls, screening and determining the nature of the calls, distributing correspondence and redirecting phone calls appropriately.
- Arranging appointments and meetings when requested including managing an active calendar of appointments, composing and preparing correspondence;
- Filing, records keeping and offering administrative support across the organization
- Maintaining safe and clean reception area by complying with procedures, rules, and regulations
- Assisting the Logistics officer in arranging travel movements e.g pickups/drop offs if needed.
- Assist in booking accommodations for ACTED staff if needed.
- Preparation of taxi and flight documents for payment
- Preparation of landline and other telephone paperwork for payment.
- Perform other tasks as requested by your supervisor or management
Qualification and candidates profile
- Diploma in secretarial, front office operations, Business management or any relevant field;
- Experience/knowledge in receptionist & customer service;
- Atleast two years of experience in an administrative role preferably in an NGO.
- Should be computer literate; IT proficiency in Microsoft Word and Excel;
- Must have knowledge of office record keeping practices and methods;
- Must be very pleasant with a warm and outgoing personality;
- Being the first point of contact for the organization, professional attitude is significant.
- Good written and verbal communication and interpersonal skills;
- Excellent telephone skills
- High level of organizational skills;
- Precise attention to detail;
- Ability to multi task, handle pressure as well as possess stress management skills
The post Receptionist at ACTED appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Receptionist at ACTED is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
