Impala Club Kenya is a Private Members Club that is sports oriented. Our facilities include: an ultra-modern Health and Fitness Spa, a well-stocked Members Bar, Catering facility offering fairly priced and delicious meals, a floodlight Rugby pitch, separate Hockey and Soccer Pitches, Six Tennis and Five Squash Courts, Cricket Pitch with its own Pavilion, Big Screen TV in the main lounge, a Board Room, ample secure Cabro parking and expanded and refurbished 33 meter Swimming Pool, where Members and their Guests enjoy, Rugby, Swimming, Cricket, Gym, Hockey, Walking, Jogging, Pool, Table Tennis, Darts and Socializing, over our ample, well maintained grounds. We also have a Ladies Salon, a Barber shop and a Car Wash facility.
Job Description:
Impala Club wishes to fill the position of Receptionist with the following description. To provide administrative support to the Club, Members and Guests for effective running of the Club.
Responsibilities:
• Receive and welcome members and guests to the Club in a professional manner without discrimination
• Operate the Club’s phone by Receiving and transferring incoming calls in a courteous manner
• Handle all club enquiries and complaints in an effective manner
• Handle and respond to general correspondences
• Receive, issue receipts and register all payments from Members and Non-members.
• Produce daily summaries and periodic reports.
• Guide the new members on the Club’s facilities including Club Tour.
• Balance the sales on daily basis and maintain daily reports.
• Report any feedback, complaint or hazard to the relevant authority for effective operations.
• Ensure that the health club rules and regulations are adhered and enforced.
• Ensure safety of all club property under your jurisdiction. Report loss/theft immediately to the manager.
• Handle all membership queries and respond with relevant information to all enquiries.
• Handle all incoming and outgoing membership calls and escalate all technical enquiries to the membership desk.
• Daily calling of active members and defaulting accounts and upselling club activities to encourage club patronization by the membership.
• Maintaining a complaint log tool and sharing the report on a daily basis to the membership desk.
• Compiling details of all enquiries and their nature and forwarding the same to the membership desk for further action.
• Any other duty as assigned from time to time.
Qualifications:
- Diploma in Front Office operations
- Certification in Customer care relations
- Proficiency in Computer application
- 2 years of guest service experience in a reputable organization
- Knowledge in Technical Areas
- Education & Experience In the Hospitality Industry is a plus
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