The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.
Responsibilities:
- Manage all aspects of the complete delivery portfolio
- Handle customer and stakeholder engagement
- Develop the business
Position Qualifications:
Core Competencies:
- Leadership Competence
- Financial Acumen and Analysis
- Business understanding
- Customer Relationship Handling
- Negotiation and argumentation
- Project & Program Management
- Communication
- Coaching & Mentoring
Minimum Qualification and Experience Requirements
- Minimum Bachelor’s degree required, master’s degree preferred
- Min 10 Years exp in Telecom sector and 5 years in Project Management
- Line Manager exp is big plus
- Domain EXP: Network Rollout, Network Optimization, Core Network
Preferred Qualification and Experience Requirements
- The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
- The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.
What’s in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
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