CSO/08/17/UMBHRD
To receive and handle customers and visitors to their satisfaction as per our standards.
Customer Service Officer Job Responsibilities
- Receive customers and visitors, welcome and assist them as appropriate
- Handle general enquiries from clients, shareholders and general public visitors
- Direct visitors to the various offices at the branch
- Answer telephone calls on enquiries about the Company
- Handle some public relations issues
- Receive and distribute incoming mail within the branch
- Follow up on appointments as directed by the Operations Manager
- Provide some administrative support to branch staff
- Work in coordination with other staff and service providers
- Perform any other function as may be directed by management from time to time
Qualifications for the Customer Service Job
- A minimum grade of C (plain) in KCSE
- A undergraduate Bachelor’s degree or Diploma in social field or Business related courses from a recognized institution
- Good sales and marketing skills
- Excellent public relations, interpersonal & communication skills with excellent customer service
- Knowledge in handling customers
- At least 2 years’ experience in the financial sector will be an added advantage
- Proficiency in computers
- A team player with the drive to improve performance
- Persuasive with strong recognition skills
- Self-driven and possess the ability to work with minimum
- Aged between 22 and 30 years
The post Uwezo Microfinanace Job Vacancy : Customer Service Officer appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Uwezo Microfinanace Job Vacancy : Customer Service Officer is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
