People Insights Job Vacancy : Marketing Manager

Our client is an investment company that is a franchise holder for international brands within various industries including Quick Service Restaurants, beauty and cosmetics.

They have aggressive expansion plans within the region and are seeking applications from high caliber, positive and highly charged individuals interested in taking up the role of Marketing Manager.

The role is critical to developing and executing the overall marketing and strategic planning programs across their operations.

Marketing Manager Job Responsibilities

• Work with the Commercial Director, Operations to develop and implement strategic and operational marketing plans including promotions, campaigns and advertising that supports the business activities
• Execute customer, product and brand research activities to inform the product development and pricing strategies
• Interpret the insights from various research to inform the marketing plans and deliver a comprehensive customer segmentation approach which provides an understanding of the behavior, needs and attitudes of customer groups.
• Continuously determine customer segmentation basis and recommend suitable product approaches and marketing programmes to target and sustain viable segments.
• Work with company management to develop and execute brand plans
• Continuously conduct market and competitor analysis for management information
• Manage production of all publications ensuring adherence to franchise standards
• Work with store management to develop store-specific promotions to meet store targets
• Budget management for advertising, campaign and marketing spend
• Relationship management of local media companies and agencies and negotiate on price and quality.
• Develop and deliver a social media strategy and manage the company’s social media platforms
• Oversee the corporate social responsibility agenda and leverage on local and global initiatives for the benefit of the company

Qualifications for the Marketing Manager Job

• Recognised Marketing qualification
• At least 3-5 years’ successful performance in a marketing within the hospitality or Corporate environment with experience in product development and management
• Marketing management and strategic planning experience preferably in a multi-national environment
• Experience in hands on execution of marketing strategies in the East Africa region is essential
• A proven track record in developing and administering a marketing program including knowledge of campaign design and demographic targeting behavioral trends and analysis
• Detailed knowledge of consumer buying behaviour, marketing techniques and evolving trends
• Hands on operational marketing execution re: media, print and research
• Open minded individual with high impact communication ability including presentation and negotiation skills
• Multi brand experience, international brand experience preferred
• Project and program management competence.
• Able to work under pressure to strict and tight deadlines on a wide number of initiatives.
• Able to keep abreast of developments in the business and social environments
• Knowledge of research techniques & methodology
• Data driven, analytical, numeracy skills and commercial mindset
• Working experience with modern marketing media including social media, mobile phones etc

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Alternate Doors Job Vacancy : Service Desk Analyst

Our client is currently recruiting a Service Desk Analyst.

Objective

To serve as Help Desk Assistant in the Services Department by providing administrative support by handling customer requirements and concerns appropriately and professionally.

Key Performance Indicators

• Customer satisfaction within the Service Desk Function.
• Compliance with processes and procedures associated with incident management.
• Fast call resolution percentage as part of overall number of incidents coming from users and the total number of calls closed.

Service Desk Analyst Job Responsibilities

• Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System (Lan Support).
• To assign the priority to the tickets based on Urgency and Impact of the issue
• Communicate with clients and follow-up on all open and pending tickets. Log issues and escalate tickets to various technical personnel.
• Maintain a very high level of Lan Support Accuracy in terms of call creation and closure.
• Understand the Service level Agreement and execute accordingly in order to Meet or exceed the set Service Level Agreement (SLA) KPIs of Contract Clients
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Transfer (route) incidents to relevant 2nd level of support in order to ensure consistent and timely resolution.
• Provide  technical communication to users about quick fixes and products
• Close incidents once resolved in agreement with applicable procedures and validation with end users.
• Ensure that the Users agree with the resolution provided addresses their needs prior to incident closure and that the terms and conditions are agreed upon
• Ensure Service Desk maintains a high standard of customer service
• Ensure daily and weekly reports are forwarded to the Service Analyst.
• Perform any other duty as assigned by the management.

Qualifications for the Service Desk Analyst Job

• Bachelor’s degree
• Diploma an added advantage.
• At least 1 year(s) of working experience in similar capacity in the IT industry.
• Excellent communication and interpersonal skills.
• Ability to understand and explain many different technologies and to communicate technical concepts in non-technical terms.
• Demonstrated ability to work collaboratively as part of a team.
• Strong experience with PC based communications and analysis including Internet, E-mail, MS Office
• Must exhibit a high degree of professionalism
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Genuine interest in technology and software and a desire to continue to learn.
• Ability to prioritize and work independently.
• Ability to multitask

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Alternate Doors Job Vacancy : Data Center Technicians

To offer technical support at the data center by performing system/network installation, configuration, Monitoring and troubleshooting in order to ensure optimum operations

Data Center Technicians Job Responsibilities

• Ensure Data Center operation success through Environment, network, server, and infrastructure monitoring and troubleshooting.
• Serve as first point of contact for customers needing assistance or turning up new services.
• Install network gear, servers, and cabling to meet customer and company needs.
• Act as first line of defense for data center crisis including natural disasters, fires and power failures.
• Control access to data center and keep a log of all people entering the data center
• Manage the receiving of data center deliveries and shipments.
• To carry out preventative maintenance of data center equipment and devices with assistance of contracted vendors
• Analyze servers and network systems to identify and initiate repair of firmware issues
• Evaluate cooling systems to ensure they are operational and can meet equipment temperature conditions.

Requirements for the Data Center Technicians Job

• University Degree in computer science or related field.
• Certifications from recognized IT companies such as Cisco, Microsoft and HP.
• ITIL Certification is an added advantage.
• Ability to operate and maintain servers, switches, routers, monitors, and other specialized equipment
• Ability to explain complex technical processes in simple language for general company staff
• Skilled in conducting tests to identify and fix faults in a computer/network system.
• 1 to 2 years’ experience in a similar role will be added advantage.

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Alternate Doors Job Vacancy : Receptionist

Our client is currently looking to recruit a receptionist.

Receptionist Job Responsibilities

• Performs secretarial tasks including but not limited to producing letters, reports, memorandums, etc. via the computer; makes photocopies, files, distributes mail, taking minutes etc.
• Communicates in a positive and effective manner with staff, co-workers, customers and visitors
• Answers telephone communications from customers, suppliers etc. in a courteous and professional manner, takes messages
• Works in tandem with the warehouse and sales team, receiving and forwarding calls, requests, quotes, LPOs etc.
• Perform other work related tasks as required
• Receives and welcomes Visitors
• Booking and confirms appointments for the MD and other managers

Requirements for the Receptionist Job

• A Diploma in a relevant field from a good institution and 3+ years’ experience in a similar position
• Advanced Knowledge in MS Excel, Word, Visio, Outlook, PowerPoint, Access and Adobe products
• Excellent writing skills and command of the English language
• Fast, efficient and accurate in all correspondence with customers, suppliers etc.
• Any prior knowledge of the automotive industry and government/private tenders will also be useful
• Knowledge of social media (including Facebook, twitter etc), Google Adwords, Mailchimp, SEO & SEM is a big plus
• Must have worked in a busy office environment

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Alternate Doors Job Vacancy : Accounts Assistant

Our Client is currently recruiting an Accounts Assistant.

Accounts Assistant Job Responsibilities

• Preparation and reconciliation of accounts receivables
• Updating loan statements
• Posting of journal entries and filing of accounts documents
• Generation of customer statements (local )
• Posting of receipts of both local and export statements.
• Reconciliation local customers accounts
• Reconciliation of debtors/ creditors/ bank transactions
• Sales tax/ VAT reconciliation and filing of VAT returns
• Maintenance of cashbook and entries’ posting to general ledger
• Updating export and local customer payments
• Ensuring compliance of standard procedures
• Any other duties as assigned

Qualifications for the Accounts Assistant Job

• Degree in Finance.
• Must have done CPA section 2 and above.
• 1-2 years of Experience with extensive Experience.
• Must be mature, result Oriented, keen to details and be able to commit themselves fully to the duties assigned.
• Should posses excellent communication, organization and interpersonal skills.
• Experience in manufacturing company will be an added advantage.
• Must be 25 years and above.
• Salary 25,000/=

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Coastal Image Technologies Limited Job Vacancy : ICT Sales

• Experience in internet sales and ICT Products.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet .
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales
• Contributes to team effort by accomplishing related results as needed

Qualifications for the ICT Sales Job

• Should be conversant with ICT.
• Should have relevant certification on the same
• Must have 2-3 years of experience.
• Customer Service
• Meeting Sales Goals
• Closing Skills
• Territory Management
• Prospecting Skills
• Self-Confidence
• Product Knowledge
• Client Relationships
• Motivation for Sales

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Alternate Doors Job Vacancy : Investment Analyst

• Client relationship development and management, including ongoing and regular client contact and Communications specific to investments, portfolio changes and performance reviews
• The role holder offers support to planning, implementation and monitoring of Client investments
• Monitor the client investments and ensure that it is in compliance with all statutory requirements and takes into account Client return and risk objectives
• Communicate to the relevant service providers to avail cash for settlement/withdrawals
• Prepare and dispatch to Clients investment reports and relevant certificates
• Promptly respond to Client issues and ensure satisfactory resolution of the same
• Maintain client file for all correspondence and reports
• Ensure all documentations regarding relationship with Client in terms of investment management agreement are complete and up to date
• Ensure Invoicing for management fees is done promptly and in line with agreed terms and follow up for settlement undertaken
• Promptly ensure relevant taxes are paid
• It will be your responsibility as an analyst to perform all the functions under the signed client.

Requirements for the Investment Analyst Job

• Knowledge – sales and marketing, relationship management
• Functional/work-based skills – management, negotiating, goal oriented,
• Client Relations
• Financial Services ( 0-1 year)
• Bachelor’s degree holder, one in Finance will be an added advantage

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Alternate Doors Job Vacancy : Production Supervisor

• Ensure swift and smooth plant start-ups and shutdowns through effective Supervisor handovers at the start/end of every shift.
• Under the direction of the Production Manager, review production special orders and schedule earliest delivery.
• Monitor process output every two hours to ensure that client product specification, quality and plant efficiency is sustained.
• Initiative and supervise product changes to ensure product specification is achieved and maintained by controlling and stoppage of non- conforming products from further processing.
• Timely generate material requisition, and material return notes to ensure sustained plant productivity.
• Through effective production line balancing, ensure employee skills progression for maximum output and plant optimisation.
• Make timely requisitions for machine maintenance during breakdowns and generate maintenance Job Cards.
• Monitor and coordinate the implementation of 5s and GEMBA (Housekeeping).
• Allocate and reallocate manpower on the production line and revising production schedules and priorities as needed in order to maximise productivity.
• Investigate/ escalate customer complaints and provide timely feedback for management action.
• Constantly undertake plant inspection and report any unsafe conditions and risks/hazards in line with Company safety and health Policy. Enforce Company procedures on Personal Protection Equipment (PPEs).

Qualifications for the Production Supervisor Job

• Diploma in Printing Technology or Mechanical Engineering.
• Minimum 3 years’ experience in a similar capacity in a busy manufacturing environment.
• Working knowledge of Health, Safety and Quality management process
• Demonstrated forward planning ability.
• Capable of making fast and sound decisions.
• Leadership, analytical and communication skills.
• Requisite knowledge of basic computer packages.
• Excellent communication skills in English and Kiswahili (both written and oral)

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