Resource Mobilization Officer at World Health Organization

The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.

DESCRIPTION OF DUTIES

During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.

• Develop a resource mobilization plan for the incident management system based on existing and potential donors and fundraising mechanisms. In coordination with relevant technical officers, develop a “Donor brief and funding request” and other WHO and UN appeal documents based on WHO’s strategy; to be used as an advocacy tool.
• In close coordination with project management and planning officers, manage the overall and day-to-day activities related to mobilization of resources, monitoring and tracking funding needs and gaps.
• Liaise with HQ on the required legal and financial clearances and engagement with donors whose agreements are managed by HQ e.g. CERF, DFID, ECHO, and OFDA/USAID, etc.
• In coordination with relevant technical officers at the three levels of the organization, develop specific project proposals in compliance with both WHO and donor requirements.
• Research the interests and application requirements of the main donors and other sources of funding to the country. Provide technical advice to the Incident Manager and HCO on opportunities.
• Identify and partner with main humanitarian donors to the country (in consultation with HQ and Regional Office resource mobilization teams). Represent the WHO incident management team at donor coordination meetings; proactively contribute in negotiations for rapid donor agreements.
• Establish and manage a network of donor contacts, track proposals submitted, funds pledged/received and donor agreement implementation requirements (implementation deadlines, earmarking for specific activities, visibility requests, reporting, etc.). Liaise with technical officers, budget and planning staff to ensure that allocation of funds is in compliance with donor requirements.
• Report on expected results and resource mobilization activities in compliance with related documents to be disseminated among donors, and draft specific reports to donors as stated in legal agreements.
• Liaise with the local representatives of OCHA or other coordination agencies in the country to ensure that WHO information and updates are adequately captured in the respective situation reports, donor briefs and other relevant documents.
• In coordination with the Communication and Advocacy Officer, effectively utilize the communication products and advocacy material in convincing and encouraging donors to fund the overall health sector response to affected populations. If required, research, write and edit information materials in support to resource mobilization activities, including success stories.
• Perform any other incident-specific related duties, as required by the functional supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Advanced university degree (Masters level or above) in social sciences, international relations, political sciences, business, communications, marketing, management or economics from an accredited/recognized institute.
Desirable: Specific studies on resource mobilization, communication, studies on development and/or humanitarian work. Training in donor intelligence, proposal writing, and general project management.

Experience

Essential:

• At least seven years’ related experience, at the national and international level, in resource mobilization and external relations.
• Documented achievements in fundraising activities, part of which supporting humanitarian emergency or health outbreak response and recovery activities.
• Proven experience in writing resource mobilization proposals, donor reports and related documents.

Desirable: Prior working experience with WHO/UN, health cluster partners or with an international nongovernmental or recognized humanitarian organization.

Skills

• Strong interpersonal, representational and organizational skills, with proven ability to facilitate and strengthen the involvement and collaboration of a broad range of internal and external partners.
• Demonstrated success in resource mobilization complemented by the ability to conceptualize ideas and promote consensus.
• Integrity, tack and discretion.
• Ability to work and achieve goals under pressure.
• Sound understanding of the impact of emergencies and crises on social and economic development, and its burden on populations.
• Ability to “think out of the box” and to make innovative proposals as related to mobilization of resources.
• Good knowledge of WHO mandate and goals in the emergency incident management context is an asset.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Promoting innovation and organizational learning
• Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.
REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 73,516 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2659 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO’s workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

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Partnerships Officer at World Health Organization

The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.

Job Summary

The mission of WHO’s Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected populations

REQUIRED QUALIFICATIONS

Education

Essential: – Master’s degree in Public health and/or other related field from a recognized university.

Desirable: – Training or experience in public health emergency and partners’ coordination

Experience

Essential: – A minimum of seven years of relevant experience at national and international levels in public health emergency management

Desirable: Work experience with WHO or other UN agencies in emergency management would be an asset

Skills

At least 7 years of relevant professional experience in emergency preparedness and response;- Sound technical expertise and experience in risk assessment in the health sector- Knowledge of WHO risk assessment tools will be an asset

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Building and promoting partnerships across the organization and beyond

Responsibilities

Within the framework of the delegated authority, the incumbent is assigned all or part of the following duties:

• Support the effective implementation of WHO strategies for technical and operational partnerships on health emergencies in the hubs
• Establish and update active mapping of partners at sub-regional level as well as the matrix of partners ‘capacity on the ground, in the countries of East and Southern Africa sub-region
• Follow up with partners the implementation of agreed upon joint strategies, plans, and activities at sub-regional level
• Maintain a two ways communication between the EPR program and partners to ensure that partners feedback and relevant expectations are incorporated in EPR approaches strategies, and interventions.
• Ensure the proper mobilization of relevant partners for ensuring a collective and coherent preparedness and response operations to health emergencies.
• Seek opportunities to expand and strengthen existing partnerships, especially through the development of new partnerships in the hub.
• Liaise with partners to ensure appropriate reporting mechanisms for effective joint monitoring and evaluation purposes;
• Receive, compile relevant technical information on a range of technical issues and share with partners to inform their strategies and programs for emergency preparedness and response
• Initiate and coordinate relevant activities related to technical collaboration between partners for emergency preparedness and response in the sub-region
• Organize and participate in partners’ health group meetings as well as other technical working groups for public health emergency management or humanitarian coordination mechanisms at sub-regional level
• Coordinate and provide input to joint planning and reporting processes
• Arrange and hold one-to-one partnership activities to deliver technical aspects of the partnership in collaboration with the relevant technical officer within the hub/ESA

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Farm Manager at Nile Valley Foods Ltd

Nile Valley Foods Ltd is a company based in Kenya that was formed in late 2019 and incorporated on 5th January 2020. We deal with processing of agricultural products and value addition to increase shelf life. Some of the raw materials are grown in-house while some are procured from local farmers to meet demand.

Job Summary

Farm manager will be expected to manage the farm proactively liaising with the director in managing the firm effectively.
This role is on a contract basis. The successful candidate will continue employment with us on a permanent basis as we grow the enterprise.

Attributes

• We seek self-motivated, entrepreneurial individual with integrity and a strong work ethic.
• Good communication verbal/written, interpersonal and computer skills are required.
• Can work without supervision.
• A team oriented person is paramount to the success of these roles.
• Knowledge in latest modern agricultural practices that save on costs, are sustainable, maximize on space and are environmentally friendly.
• Passionate about agriculture
• Proven evidence of managerial or leadership skills is essential.
• The candidate should be fit, energetic, and resilient, and be comfortable to manage our multi-farms.

Qualifications

• Diploma or Bachelors degree in Agronomy, crop science, agribusiness management, environmental sciences or their equivalent from a recognized university
• Previous experience in managing a farm or horticultural crops with a focus on herbs such as peppers, basil, chives etc.
• Experience in cow, poultry and pig production.
• Must be computer literate.
• Excellent husbandry skills and Knowledge of Health Programme.
• Knowledge of produce markets in Kenya and beyond

Responsibilities

• Recruiting and supervising temporary workers to prepare the property for planting, creation of seed beds, transplanting, harvest etc. as necessary.
• Supervising the construction and ongoing operation of greenhouse units from time to time
• Preparing and executing processes and procedures for the management of our greenhouses
• Maintaining greenhouse cleanliness and ensuring sanitation procedures are followed
• Monitoring and maintaining current systems e.g. irrigation, water tanks and drip lines
• Monitoring the health of plants for any diseases and pests
• Executing crop watering, pesticide and fertilizer applications as per the recommended standards.
• Ensuring the highest available quality and yield of produce from current facilities from seeds or seedlings planted.
• Recommending changes to improve crop yields, reduce costs and increase ROI as necessary
• Recommending appropriate crop varieties to increase the farm’s income and returns
• Providing frequent updates to directors on the status of the farm and health of crops
• Planning, setting production targets, and buying materials needed for the farm, such as animal drugs and maintaining health and safety across the farm.
• Continuously monitoring the quality, performance of the produce and also monitoring the health and welfare of the animals
• Managing the firms budget, cash flow and communicating with suppliers
• Monitoring and documenting all yields and record keeping.
• Arranging the maintenance and repair of farm buildings, machinery and equipment
• Managing the smooth operation of breeding, gestation and finishing units which includes feed and co-ordination of animal flows.
• Implement Bio-security controls and procedures for people.

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Senior Planning Officer at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

Job Purpose

The job holder is responsible for taking lead in developing and communicating the Authority’s strategy as well as monitoring the implementation progress.

Job Specifications

•  Plan and formulate the Authority’s development and resource mobilization strategies;
• Draft the Authority’s strategic plan, coordinate its review and communicate to the various units.
• Develop the relevant implementation tool (e.g. annual operation plan) in consultation with all other departments.
• Continuously track the strategic plan implementation and report progress to senior management
• Convene senior management forums on strategy development, implementation and review
• Analyze data collected during these activities and avail the information for decision making.
• Be involved in Budget development
• Participate in the preparation of monthly, quarterly and annual reports
• Supervise, mentor and coach staff below

Person Specifications

For appointment to this grade, an officer must have:

• Bachelor’s degree in Economics or Statistics with Mathematics or Planning;
• Masters’ Degree in a relevant field is an added advantage;
• Four (4) weeks training on Senior Management Course in a Government Training Institution;
• At least four (4) years relevant experience in a busy office environment of which one
• (1) year is on a supervisory role;
• Institute for Economic Affairs Membership

Key Competencies and Skills

• Computer Applications skills.
• Data analysis and planning software skills
• High integrity levels
• Interpersonal skills
• Analytical skills
• Leadership skills
• Results orientated

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Driver at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

Job Purpose

The job holder is responsible for providing transport services to routine pool activities in the organization.

Job Specifications

The duties and responsibilities at this level entails;

• Drive the vehicle as authorized;
• Ensure Safety of passengers and goods therein;
• Ensure Security and safety of the vehicle on and off the road;
• Maintain work tickets for vehicles assigned to them;
• Recognize and report abnormal operation of the vehicle;
• Clean the vehicle;
• Petty cash management;
• Undertake any other related duties.

Person Specifications

• Kenya Certificate of Secondary Education (KSCE) D PLAIN or its equivalent qualification from a recognized institution.
• Valid driving license
• At least 3 years’ working experience preferably in a government Institution.
• First Aid course from a recognized Institution.
• Adequate knowledge of the Highway code and the Traffic Act Chapter 403

Key Competencies and Skills

•  Good Interpersonal skills
• Defensive driving skills
• High Integrity Levels

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Office Assistant at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

JOB GRADE – A3 (I Post)

Job Purpose

The job holder is responsible for providing cleaning, catering and messenger services to the organization.

Job specifications

The duties and responsibilities at this level entails;

• Undertaking cleaning duties in the area of deployment;
• Preparing and serving tea;
• Performing messenger duties;
• Ensuring general arrangement of the office;
• Undertake petty cash management
• Undertaking any other related duties.

Person Specifications

• Kenya Certificate of Secondary Education (KSCE) D PLAIN or its equivalent qualification from a recognized institution.
• At least 1 year working experience preferably in a government Institution.

Key Competencies and Skills

• Good Interpersonal skills
• Be well groomed
• Ability to work under pressure
• Integrity of high levels

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Senior Human Resource Officer at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

Job Purpose

The job holder is responsible for ensuring efficient and effective management of the human resource and development function.

Job Specification

The duties and responsibilities at this level entails;

• Participating in the preparation of monthly, quarterly and annual reports;
• Supervising, mentoring and coaching staff;
• Implementing the training and development policy and procedures in line with the Authority’s corporate objectives and labor regulations;
• Managing staff induction and coordinating on the job training for new staff;
• Organizing training programs;
• Giving guidance on the utilization of the company’s training budget, providing information on return on investment and writing monthly management reports on staff training and development plans;
• Identifying and empowering trainers of trainers in each department in liaison with the head of departments so as to add value to on the job training programs;
• Identifying and developing partnerships with external training and accreditation bodies’ agencies and providers necessary to deliver required training to appropriate standards;
• Carrying out exit interviews and preparing reports accordingly;
• Liaising with other departments on all administrative and human resource management issues;
• Facilitating and ensuring employee relations matters are addressed on time and are in line with the organization procedures and policies;
• Assisting in preparing the procurement plan for the department;
• Preparation of the payroll and ensuring statutory compliance;
• Coordinating staff welfare matters including pension, Rewards among others;

Person Specification

•  Bachelor’s degree in Human Resource Management/Development/Business Administration/Management/Public Administration/Social sciences or any other relevant field from a recognized institution;
• Masters’ Degree in a relevant field is an added advantage.
• Higher National Diploma in Human Resource management;
• Four (4) weeks training on Senior Management Course in a Government Training Institution.
• At least four (4) years relevant experience in a busy office environment of which one (1) year is on a supervisory role;
• A full member of IHRM and a current practicing certificate;

Key Competencies and Skills

•  Proficiency in Computer Applications
• Knowledge of Labour laws
• Excellent Interpersonal skills
• High level of Integrity
• Leadership skills
• High level of Integrity

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Assistant Trade (Policy, Advocacy & Research) at Kenya National Chamber of Commerce and Industry

The Kenya National Chamber of Commerce and Industry is registered as a not-for-profit private company limited by guarantee under the Companies Act Chapter 486 of the laws of Kenya. Before the promulgation of the Kenyan Constitution in August 2010, the KNCCI had its main operations at the head office in Nairobi with regional offices in the major towns in Kenya. However, after the promulgation of the constitution, the Chamber amended the legal instrument to establish a National Office and County Chamber’s offices in all the 47 Counties.

Reports to: Chief Operating Officer

Contract: 3 Years Renewable Contract

Role Description: As a Trade Policy, Advocacy & Research Assistant manager duties will include to support and manage overall KNCCI business policy, develop a framework through strategic Advocacy initiatives and Research Programmes.

Additionally, overseeing the development & implementation of advocacy strategies of the organization while executing a strategic government relations plan on both county and national levels, as well as advocating on behalf of KNCCI and its members to ensure policies, legislation and regulation are conducive to a positive and successful business environment

Key Responsibilities:

• Coordinate Research, Policy and Advocacy activity in conjunction with KNCCI’s mission, vision, and annual legislative agenda
• Represent KNCCI’s interests at public meetings and forums as necessary and advocate KNCCI’s interests as applicable to the adoption and enactment of public policies by both National and
• County governments and agencies maintaining communication with those public and private sector officials involved, specifically maintaining strong relations with and a presence before the General Assembly
• Keep informed of issues that may affect KNCCI members by monitoring business and legislative news in newspapers and reports of legislative sessions and other governmental agencies
• Responsible for public relations initiatives required to promote KNCCI’s values, plans, policies and interests
• Prepare and transmit other communications as necessary to keep KNCCI members informed of issues and actions as appropriate and contribute to other internal and external communication including Kenya Chamber magazine, newsletters, emails, website and Board of Directors reports.
• Maintain a presence in such places as required to promote KNCCI’s interest and lobby on their behest at both county and national levels. Working closely with committees requiring advocacy
• Draft, vet and implement the KNCCI’s annual legislative accountability programs for both National and County governments.
• Perform research projects and prepare policy papers and advocacy briefs as appropriate to advance the KNCCI’s advocacy platform and support initiatives to the Parliamentary Committee.
• Identify and develop collaborative relationships with key stakeholders in private sector, National & County government and development partners.
• Identify research opportunities and contribute to proposals for research partnerships and funding.
• Participate in official missions and deliver capacity building and training activities for internal audience, partners and governments.
• Participate in the preparation of the economic plans to ensure sectoral plans and other strategies as budgeted for.
• Maintain relationships with key economic development professionals, stakeholders and key KNCCI personnel
• Implement trade mission strategy that includes undertaking Trade Fairs, Exhibitions and business missions and conduct promotion events, i.e. B2B
• Provide methodological guidance and capacity building on measurement, sampling, data collection and data analysis
• Implement marketing strategies and plans to promote Export Trade.

Competencies

• A proven track record of conceptualizing and delivering research in economics
• Strong report writing skills on public economics, financial economics and sector specific economic issues
• Understanding of advocacy and policy formulation matters
• A relevant post-graduate qualification (preferably in economics) with Strong economic development skills abilities
• To analyze, articulate and present complex issues clearly and concisely
• To represent KNCCI in a professional and culturally sensitive manner
• To facilitate and develop good team working amongst staff
• To manage resources effectively
• To initiate, plan and prioritize own work plan
• To work under pressure with often challenging deadlines and competing priorities Essential skills
• Proficient in google analytics
• Proficient in research and global business trends
• Excellent relationship management
• A proven track record of written publications, journals and oral communications skills

Requirements

• University Degree (Masters or Bachelor) in Economics, Development Economics, International Economics, Statistics.
• 5 years’ relevant experience
• Technical Proficiency: Skills and experience in working on economic policy issues and data analysis. Strong conceptual, analytical and evaluative skills in these areas.
• Membership to a professional body (e.g. ICPAK, ACCA etc.) in good standing or relevant proficiency body.
• Experience in statistical software (STATA, SAS, E-views, and R&MATLAB).
• Advanced skills in the usage of MS – Excel).
• Demonstrated strategic leadership and ability to lead a unit/division to achieve its objectives
• Certificate in computer applications.

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Senior Associate, Process Excellence at Greenlight Planet

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers

The Role

The Senior Associate, Process Excellence will work within the Process Excellence team in Kenya alongside the country’s Associate Manager to reshape critical business processes across the East Africa business and the organization as a whole. They will be involved in project/pilot management, business process management and continuous improvement, while providing insights and data-driven recommendations to the Commercial Team. The Senior Associate will join a team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations and Finance as well as designing new businesses.

Key Responsibilities

• Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet.
• Project Support: Works closely with the Project Manager in eliciting requirements, defining the project scope, developing high quality project documentation and monitoring/reporting project progress.
• Problem Solving: Effectively frame and break down problems using root-cause analysis, feedback loops, 5 Whys and other tools in systems thinking and problem solving, while leveraging technology and innovative ways of solving problems.
• Define and Monitor metrics and KPIs: to measure process and project performance to help identify areas of improvement in design, approach and delivery.
• Conduct trainings: with junior, and mid-level office and field-based staff members transferring knowledge and excellent implementation of new processes
• Any other business as assigned by your supervisor

The Ideal Candidate

• At least 2 years professional experience in an organization where you developed skills in some of the following:
  • Project Management
  • Business Process Management
  • Business Process Automation
  • Operational Excellence
  • New feature/product pilots
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit: Owning one’s tasks and being able to work independently and figure things out.
• Values-driven: Driven by the social mission to provide clean energy and employment to rural communities.
• Track record of success academically or professionally
• Up-to-date with latest market technologies e.g. for automations

Technical Knowledge

• Ability to generate high quality insights from data using Excel/Google Sheets and/or BI software (Looker, Power BI, Tableau, SAP Analytics, OBIEE) and other analytical tools [this will be tested]
• Understanding of SQL, and scripting languages such as Javascript, PHP or Python is highly desirable
• Collecting data using structured data gathering techniques including Google Forms/Microsoft Forms, and presenting information in a clear, insightful manner using Google Slides or Powerpoint.

Opportunities & Perks

The Senior Associate, Process Excellence will be a part of a global Process Excellence team with strong technology, business process and consulting experience, and will benefit from world class professional development opportunities and get unparalleled exposure across a leading solar company that delivers life changing products to customers across Africa and Asia.

Greenlight Planet offers a fun, supportive work environment with free breakfast and lunch, competitive compensation, medical insurance, workplace accident scheme, annual performance reviews, weekly professional development chats, and opportunities for continued professional career growth within a fast-growing global enterprise.

Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.

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Customer Service Quality Assessor at Greenlight Planet

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa

Reporting to: Customer Service Manager, Kenya

The Role: 

Quality assurance assessor is responsible for evaluating accuracy and quality of customer care team across various platforms – call center, ,system processes , social media, online chat. The QA will monitor inbound and outbound call, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assists in developing, creating and implementing customer care quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience. QA analyst reports to the Customer Service Manager. 

Job brief

• Maintain and develop internal support and call center quality standards;
• Review a subset of customer service agents’ conversations (calls, Social media responses , etc)
• Assess call centre call and systems interactions based on internal standards;
• Accompany evaluations with meaningful and constructive feedback;

• Discuss and explain feedback with agents in regular meetings;
• Analyze all customer service metrics (e.g. FCR, AHT ,CSAT , NPS) and how the support team’s performance affects those KPIs;
• Create strategies to improve support KPIs;
• Help agents improve their performance with specific instructions and constant support;
• Map the need for training and onboarding programs and initiate these projects;
• Monitor customer service performance on the agent and team level;
• Create reports that reflect customer service support performance;
• Participate in calibration sessions to maintain consistency in internal evaluations;
• Contribute to the team culture in a positive manner
• Provides feedback to customer care managers
• Prepares and analyzes internal and external quality reports for management staff review
• Perform other duties as assigned

Job Qualifications

• Bachelor ‘s Degree
• Excellent people skills and ability to work with large group of team members, 100+
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)
• Good organizational skills, knowledgeable in goal-setting practices;
• Examples of data visualization abilities and understanding of support metrics;
• Perception of basic business metrics and how support impacts those;
• Problem-solving capabilities to create meaningful strategies to improve Customer service quality

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Resource Mobilization Officer at World Health Organization

The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.

DESCRIPTION OF DUTIES

During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.

• Develop a resource mobilization plan for the incident management system based on existing and potential donors and fundraising mechanisms. In coordination with relevant technical officers, develop a “Donor brief and funding request” and other WHO and UN appeal documents based on WHO’s strategy; to be used as an advocacy tool.
• In close coordination with project management and planning officers, manage the overall and day-to-day activities related to mobilization of resources, monitoring and tracking funding needs and gaps.
• Liaise with HQ on the required legal and financial clearances and engagement with donors whose agreements are managed by HQ e.g. CERF, DFID, ECHO, and OFDA/USAID, etc.
• In coordination with relevant technical officers at the three levels of the organization, develop specific project proposals in compliance with both WHO and donor requirements.
• Research the interests and application requirements of the main donors and other sources of funding to the country. Provide technical advice to the Incident Manager and HCO on opportunities.
• Identify and partner with main humanitarian donors to the country (in consultation with HQ and Regional Office resource mobilization teams). Represent the WHO incident management team at donor coordination meetings; proactively contribute in negotiations for rapid donor agreements.
• Establish and manage a network of donor contacts, track proposals submitted, funds pledged/received and donor agreement implementation requirements (implementation deadlines, earmarking for specific activities, visibility requests, reporting, etc.). Liaise with technical officers, budget and planning staff to ensure that allocation of funds is in compliance with donor requirements.
• Report on expected results and resource mobilization activities in compliance with related documents to be disseminated among donors, and draft specific reports to donors as stated in legal agreements.
• Liaise with the local representatives of OCHA or other coordination agencies in the country to ensure that WHO information and updates are adequately captured in the respective situation reports, donor briefs and other relevant documents.
• In coordination with the Communication and Advocacy Officer, effectively utilize the communication products and advocacy material in convincing and encouraging donors to fund the overall health sector response to affected populations. If required, research, write and edit information materials in support to resource mobilization activities, including success stories.
• Perform any other incident-specific related duties, as required by the functional supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Advanced university degree (Masters level or above) in social sciences, international relations, political sciences, business, communications, marketing, management or economics from an accredited/recognized institute.
Desirable: Specific studies on resource mobilization, communication, studies on development and/or humanitarian work. Training in donor intelligence, proposal writing, and general project management.

Experience

Essential:

• At least seven years’ related experience, at the national and international level, in resource mobilization and external relations.
• Documented achievements in fundraising activities, part of which supporting humanitarian emergency or health outbreak response and recovery activities.
• Proven experience in writing resource mobilization proposals, donor reports and related documents.

Desirable: Prior working experience with WHO/UN, health cluster partners or with an international nongovernmental or recognized humanitarian organization.

Skills

• Strong interpersonal, representational and organizational skills, with proven ability to facilitate and strengthen the involvement and collaboration of a broad range of internal and external partners.
• Demonstrated success in resource mobilization complemented by the ability to conceptualize ideas and promote consensus.
• Integrity, tack and discretion.
• Ability to work and achieve goals under pressure.
• Sound understanding of the impact of emergencies and crises on social and economic development, and its burden on populations.
• Ability to “think out of the box” and to make innovative proposals as related to mobilization of resources.
• Good knowledge of WHO mandate and goals in the emergency incident management context is an asset.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Promoting innovation and organizational learning
• Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.
REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 73,516 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2659 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO’s workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

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Partnerships Officer at World Health Organization

The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.

Job Summary

The mission of WHO’s Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected populations

REQUIRED QUALIFICATIONS

Education

Essential: – Master’s degree in Public health and/or other related field from a recognized university.

Desirable: – Training or experience in public health emergency and partners’ coordination

Experience

Essential: – A minimum of seven years of relevant experience at national and international levels in public health emergency management

Desirable: Work experience with WHO or other UN agencies in emergency management would be an asset

Skills

At least 7 years of relevant professional experience in emergency preparedness and response;- Sound technical expertise and experience in risk assessment in the health sector- Knowledge of WHO risk assessment tools will be an asset

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Building and promoting partnerships across the organization and beyond

Responsibilities

Within the framework of the delegated authority, the incumbent is assigned all or part of the following duties:

• Support the effective implementation of WHO strategies for technical and operational partnerships on health emergencies in the hubs
• Establish and update active mapping of partners at sub-regional level as well as the matrix of partners ‘capacity on the ground, in the countries of East and Southern Africa sub-region
• Follow up with partners the implementation of agreed upon joint strategies, plans, and activities at sub-regional level
• Maintain a two ways communication between the EPR program and partners to ensure that partners feedback and relevant expectations are incorporated in EPR approaches strategies, and interventions.
• Ensure the proper mobilization of relevant partners for ensuring a collective and coherent preparedness and response operations to health emergencies.
• Seek opportunities to expand and strengthen existing partnerships, especially through the development of new partnerships in the hub.
• Liaise with partners to ensure appropriate reporting mechanisms for effective joint monitoring and evaluation purposes;
• Receive, compile relevant technical information on a range of technical issues and share with partners to inform their strategies and programs for emergency preparedness and response
• Initiate and coordinate relevant activities related to technical collaboration between partners for emergency preparedness and response in the sub-region
• Organize and participate in partners’ health group meetings as well as other technical working groups for public health emergency management or humanitarian coordination mechanisms at sub-regional level
• Coordinate and provide input to joint planning and reporting processes
• Arrange and hold one-to-one partnership activities to deliver technical aspects of the partnership in collaboration with the relevant technical officer within the hub/ESA

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Farm Manager at Nile Valley Foods Ltd

Nile Valley Foods Ltd is a company based in Kenya that was formed in late 2019 and incorporated on 5th January 2020. We deal with processing of agricultural products and value addition to increase shelf life. Some of the raw materials are grown in-house while some are procured from local farmers to meet demand.

Job Summary

Farm manager will be expected to manage the farm proactively liaising with the director in managing the firm effectively.
This role is on a contract basis. The successful candidate will continue employment with us on a permanent basis as we grow the enterprise.

Attributes

• We seek self-motivated, entrepreneurial individual with integrity and a strong work ethic.
• Good communication verbal/written, interpersonal and computer skills are required.
• Can work without supervision.
• A team oriented person is paramount to the success of these roles.
• Knowledge in latest modern agricultural practices that save on costs, are sustainable, maximize on space and are environmentally friendly.
• Passionate about agriculture
• Proven evidence of managerial or leadership skills is essential.
• The candidate should be fit, energetic, and resilient, and be comfortable to manage our multi-farms.

Qualifications

• Diploma or Bachelors degree in Agronomy, crop science, agribusiness management, environmental sciences or their equivalent from a recognized university
• Previous experience in managing a farm or horticultural crops with a focus on herbs such as peppers, basil, chives etc.
• Experience in cow, poultry and pig production.
• Must be computer literate.
• Excellent husbandry skills and Knowledge of Health Programme.
• Knowledge of produce markets in Kenya and beyond

Responsibilities

• Recruiting and supervising temporary workers to prepare the property for planting, creation of seed beds, transplanting, harvest etc. as necessary.
• Supervising the construction and ongoing operation of greenhouse units from time to time
• Preparing and executing processes and procedures for the management of our greenhouses
• Maintaining greenhouse cleanliness and ensuring sanitation procedures are followed
• Monitoring and maintaining current systems e.g. irrigation, water tanks and drip lines
• Monitoring the health of plants for any diseases and pests
• Executing crop watering, pesticide and fertilizer applications as per the recommended standards.
• Ensuring the highest available quality and yield of produce from current facilities from seeds or seedlings planted.
• Recommending changes to improve crop yields, reduce costs and increase ROI as necessary
• Recommending appropriate crop varieties to increase the farm’s income and returns
• Providing frequent updates to directors on the status of the farm and health of crops
• Planning, setting production targets, and buying materials needed for the farm, such as animal drugs and maintaining health and safety across the farm.
• Continuously monitoring the quality, performance of the produce and also monitoring the health and welfare of the animals
• Managing the firms budget, cash flow and communicating with suppliers
• Monitoring and documenting all yields and record keeping.
• Arranging the maintenance and repair of farm buildings, machinery and equipment
• Managing the smooth operation of breeding, gestation and finishing units which includes feed and co-ordination of animal flows.
• Implement Bio-security controls and procedures for people.

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Senior Planning Officer at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

Job Purpose

The job holder is responsible for taking lead in developing and communicating the Authority’s strategy as well as monitoring the implementation progress.

Job Specifications

•  Plan and formulate the Authority’s development and resource mobilization strategies;
• Draft the Authority’s strategic plan, coordinate its review and communicate to the various units.
• Develop the relevant implementation tool (e.g. annual operation plan) in consultation with all other departments.
• Continuously track the strategic plan implementation and report progress to senior management
• Convene senior management forums on strategy development, implementation and review
• Analyze data collected during these activities and avail the information for decision making.
• Be involved in Budget development
• Participate in the preparation of monthly, quarterly and annual reports
• Supervise, mentor and coach staff below

Person Specifications

For appointment to this grade, an officer must have:

• Bachelor’s degree in Economics or Statistics with Mathematics or Planning;
• Masters’ Degree in a relevant field is an added advantage;
• Four (4) weeks training on Senior Management Course in a Government Training Institution;
• At least four (4) years relevant experience in a busy office environment of which one
• (1) year is on a supervisory role;
• Institute for Economic Affairs Membership

Key Competencies and Skills

• Computer Applications skills.
• Data analysis and planning software skills
• High integrity levels
• Interpersonal skills
• Analytical skills
• Leadership skills
• Results orientated

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Driver at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

Job Purpose

The job holder is responsible for providing transport services to routine pool activities in the organization.

Job Specifications

The duties and responsibilities at this level entails;

• Drive the vehicle as authorized;
• Ensure Safety of passengers and goods therein;
• Ensure Security and safety of the vehicle on and off the road;
• Maintain work tickets for vehicles assigned to them;
• Recognize and report abnormal operation of the vehicle;
• Clean the vehicle;
• Petty cash management;
• Undertake any other related duties.

Person Specifications

• Kenya Certificate of Secondary Education (KSCE) D PLAIN or its equivalent qualification from a recognized institution.
• Valid driving license
• At least 3 years’ working experience preferably in a government Institution.
• First Aid course from a recognized Institution.
• Adequate knowledge of the Highway code and the Traffic Act Chapter 403

Key Competencies and Skills

•  Good Interpersonal skills
• Defensive driving skills
• High Integrity Levels

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Office Assistant at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

JOB GRADE – A3 (I Post)

Job Purpose

The job holder is responsible for providing cleaning, catering and messenger services to the organization.

Job specifications

The duties and responsibilities at this level entails;

• Undertaking cleaning duties in the area of deployment;
• Preparing and serving tea;
• Performing messenger duties;
• Ensuring general arrangement of the office;
• Undertake petty cash management
• Undertaking any other related duties.

Person Specifications

• Kenya Certificate of Secondary Education (KSCE) D PLAIN or its equivalent qualification from a recognized institution.
• At least 1 year working experience preferably in a government Institution.

Key Competencies and Skills

• Good Interpersonal skills
• Be well groomed
• Ability to work under pressure
• Integrity of high levels

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Senior Human Resource Officer at National Biosafety Authority

The National Biosafety Authority (NBA) is a state corporation in Kenya mandated to ensure safety to human and animal health and provide adequate protection of the environment from harmful effects that may result from genetically modified organisms (GMOs).

Job Purpose

The job holder is responsible for ensuring efficient and effective management of the human resource and development function.

Job Specification

The duties and responsibilities at this level entails;

• Participating in the preparation of monthly, quarterly and annual reports;
• Supervising, mentoring and coaching staff;
• Implementing the training and development policy and procedures in line with the Authority’s corporate objectives and labor regulations;
• Managing staff induction and coordinating on the job training for new staff;
• Organizing training programs;
• Giving guidance on the utilization of the company’s training budget, providing information on return on investment and writing monthly management reports on staff training and development plans;
• Identifying and empowering trainers of trainers in each department in liaison with the head of departments so as to add value to on the job training programs;
• Identifying and developing partnerships with external training and accreditation bodies’ agencies and providers necessary to deliver required training to appropriate standards;
• Carrying out exit interviews and preparing reports accordingly;
• Liaising with other departments on all administrative and human resource management issues;
• Facilitating and ensuring employee relations matters are addressed on time and are in line with the organization procedures and policies;
• Assisting in preparing the procurement plan for the department;
• Preparation of the payroll and ensuring statutory compliance;
• Coordinating staff welfare matters including pension, Rewards among others;

Person Specification

•  Bachelor’s degree in Human Resource Management/Development/Business Administration/Management/Public Administration/Social sciences or any other relevant field from a recognized institution;
• Masters’ Degree in a relevant field is an added advantage.
• Higher National Diploma in Human Resource management;
• Four (4) weeks training on Senior Management Course in a Government Training Institution.
• At least four (4) years relevant experience in a busy office environment of which one (1) year is on a supervisory role;
• A full member of IHRM and a current practicing certificate;

Key Competencies and Skills

•  Proficiency in Computer Applications
• Knowledge of Labour laws
• Excellent Interpersonal skills
• High level of Integrity
• Leadership skills
• High level of Integrity

Method of Application

In fulfilling the Chapter Six requirements, the applicants MUST attach current clearance certificates from the following bodies: –

• Kenya Revenue Authority
• Ethics and Anti-Corruption Commission (EACC)
• Higher Education Loans Board (HELB)
• Directorate of Criminal Investigations (DCI) and
• Credit Reference Bureau (CRB)

If you believe you meet the criteria for the positions above, please submit your application in Hard Copy enclosing copies of your academic and professional certificates, testimonials and a detailed Curriculum Vitae, email and telephone contacts of three (3) referees in sealed envelope clearly marked with job title to the address below on or before 21st December, 2020 at 5.00 p.m. to:

Chief Executive Officer

National Biosafety Authority

Pest control Products Board (PCPB) building Loresho- Off Waiyaki way

P.O Box 28251 – 00100 – NAIROBI

Email: info@biosafetykenya.go.ke

NBA is an equal opportunity employer; women and persons with disability are encouraged to apply. Only shortlisted candidates will be contacted and they will be required to present valid clearance certificates as stipulated in Chapter Six of the Constitution.

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Assistant Trade (Policy, Advocacy & Research) at Kenya National Chamber of Commerce and Industry

The Kenya National Chamber of Commerce and Industry is registered as a not-for-profit private company limited by guarantee under the Companies Act Chapter 486 of the laws of Kenya. Before the promulgation of the Kenyan Constitution in August 2010, the KNCCI had its main operations at the head office in Nairobi with regional offices in the major towns in Kenya. However, after the promulgation of the constitution, the Chamber amended the legal instrument to establish a National Office and County Chamber’s offices in all the 47 Counties.

Reports to: Chief Operating Officer

Contract: 3 Years Renewable Contract

Role Description: As a Trade Policy, Advocacy & Research Assistant manager duties will include to support and manage overall KNCCI business policy, develop a framework through strategic Advocacy initiatives and Research Programmes.

Additionally, overseeing the development & implementation of advocacy strategies of the organization while executing a strategic government relations plan on both county and national levels, as well as advocating on behalf of KNCCI and its members to ensure policies, legislation and regulation are conducive to a positive and successful business environment

Key Responsibilities:

• Coordinate Research, Policy and Advocacy activity in conjunction with KNCCI’s mission, vision, and annual legislative agenda
• Represent KNCCI’s interests at public meetings and forums as necessary and advocate KNCCI’s interests as applicable to the adoption and enactment of public policies by both National and
• County governments and agencies maintaining communication with those public and private sector officials involved, specifically maintaining strong relations with and a presence before the General Assembly
• Keep informed of issues that may affect KNCCI members by monitoring business and legislative news in newspapers and reports of legislative sessions and other governmental agencies
• Responsible for public relations initiatives required to promote KNCCI’s values, plans, policies and interests
• Prepare and transmit other communications as necessary to keep KNCCI members informed of issues and actions as appropriate and contribute to other internal and external communication including Kenya Chamber magazine, newsletters, emails, website and Board of Directors reports.
• Maintain a presence in such places as required to promote KNCCI’s interest and lobby on their behest at both county and national levels. Working closely with committees requiring advocacy
• Draft, vet and implement the KNCCI’s annual legislative accountability programs for both National and County governments.
• Perform research projects and prepare policy papers and advocacy briefs as appropriate to advance the KNCCI’s advocacy platform and support initiatives to the Parliamentary Committee.
• Identify and develop collaborative relationships with key stakeholders in private sector, National & County government and development partners.
• Identify research opportunities and contribute to proposals for research partnerships and funding.
• Participate in official missions and deliver capacity building and training activities for internal audience, partners and governments.
• Participate in the preparation of the economic plans to ensure sectoral plans and other strategies as budgeted for.
• Maintain relationships with key economic development professionals, stakeholders and key KNCCI personnel
• Implement trade mission strategy that includes undertaking Trade Fairs, Exhibitions and business missions and conduct promotion events, i.e. B2B
• Provide methodological guidance and capacity building on measurement, sampling, data collection and data analysis
• Implement marketing strategies and plans to promote Export Trade.

Competencies

• A proven track record of conceptualizing and delivering research in economics
• Strong report writing skills on public economics, financial economics and sector specific economic issues
• Understanding of advocacy and policy formulation matters
• A relevant post-graduate qualification (preferably in economics) with Strong economic development skills abilities
• To analyze, articulate and present complex issues clearly and concisely
• To represent KNCCI in a professional and culturally sensitive manner
• To facilitate and develop good team working amongst staff
• To manage resources effectively
• To initiate, plan and prioritize own work plan
• To work under pressure with often challenging deadlines and competing priorities Essential skills
• Proficient in google analytics
• Proficient in research and global business trends
• Excellent relationship management
• A proven track record of written publications, journals and oral communications skills

Requirements

• University Degree (Masters or Bachelor) in Economics, Development Economics, International Economics, Statistics.
• 5 years’ relevant experience
• Technical Proficiency: Skills and experience in working on economic policy issues and data analysis. Strong conceptual, analytical and evaluative skills in these areas.
• Membership to a professional body (e.g. ICPAK, ACCA etc.) in good standing or relevant proficiency body.
• Experience in statistical software (STATA, SAS, E-views, and R&MATLAB).
• Advanced skills in the usage of MS – Excel).
• Demonstrated strategic leadership and ability to lead a unit/division to achieve its objectives
• Certificate in computer applications.

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Senior Associate, Process Excellence at Greenlight Planet

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers

The Role

The Senior Associate, Process Excellence will work within the Process Excellence team in Kenya alongside the country’s Associate Manager to reshape critical business processes across the East Africa business and the organization as a whole. They will be involved in project/pilot management, business process management and continuous improvement, while providing insights and data-driven recommendations to the Commercial Team. The Senior Associate will join a team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations and Finance as well as designing new businesses.

Key Responsibilities

• Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet.
• Project Support: Works closely with the Project Manager in eliciting requirements, defining the project scope, developing high quality project documentation and monitoring/reporting project progress.
• Problem Solving: Effectively frame and break down problems using root-cause analysis, feedback loops, 5 Whys and other tools in systems thinking and problem solving, while leveraging technology and innovative ways of solving problems.
• Define and Monitor metrics and KPIs: to measure process and project performance to help identify areas of improvement in design, approach and delivery.
• Conduct trainings: with junior, and mid-level office and field-based staff members transferring knowledge and excellent implementation of new processes
• Any other business as assigned by your supervisor

The Ideal Candidate

• At least 2 years professional experience in an organization where you developed skills in some of the following:
  • Project Management
  • Business Process Management
  • Business Process Automation
  • Operational Excellence
  • New feature/product pilots
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit: Owning one’s tasks and being able to work independently and figure things out.
• Values-driven: Driven by the social mission to provide clean energy and employment to rural communities.
• Track record of success academically or professionally
• Up-to-date with latest market technologies e.g. for automations

Technical Knowledge

• Ability to generate high quality insights from data using Excel/Google Sheets and/or BI software (Looker, Power BI, Tableau, SAP Analytics, OBIEE) and other analytical tools [this will be tested]
• Understanding of SQL, and scripting languages such as Javascript, PHP or Python is highly desirable
• Collecting data using structured data gathering techniques including Google Forms/Microsoft Forms, and presenting information in a clear, insightful manner using Google Slides or Powerpoint.

Opportunities & Perks

The Senior Associate, Process Excellence will be a part of a global Process Excellence team with strong technology, business process and consulting experience, and will benefit from world class professional development opportunities and get unparalleled exposure across a leading solar company that delivers life changing products to customers across Africa and Asia.

Greenlight Planet offers a fun, supportive work environment with free breakfast and lunch, competitive compensation, medical insurance, workplace accident scheme, annual performance reviews, weekly professional development chats, and opportunities for continued professional career growth within a fast-growing global enterprise.

Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.

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The post Senior Associate, Process Excellence at Greenlight Planet is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Customer Service Quality Assessor at Greenlight Planet

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa

Reporting to: Customer Service Manager, Kenya

The Role: 

Quality assurance assessor is responsible for evaluating accuracy and quality of customer care team across various platforms – call center, ,system processes , social media, online chat. The QA will monitor inbound and outbound call, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assists in developing, creating and implementing customer care quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience. QA analyst reports to the Customer Service Manager. 

Job brief

• Maintain and develop internal support and call center quality standards;
• Review a subset of customer service agents’ conversations (calls, Social media responses , etc)
• Assess call centre call and systems interactions based on internal standards;
• Accompany evaluations with meaningful and constructive feedback;

• Discuss and explain feedback with agents in regular meetings;
• Analyze all customer service metrics (e.g. FCR, AHT ,CSAT , NPS) and how the support team’s performance affects those KPIs;
• Create strategies to improve support KPIs;
• Help agents improve their performance with specific instructions and constant support;
• Map the need for training and onboarding programs and initiate these projects;
• Monitor customer service performance on the agent and team level;
• Create reports that reflect customer service support performance;
• Participate in calibration sessions to maintain consistency in internal evaluations;
• Contribute to the team culture in a positive manner
• Provides feedback to customer care managers
• Prepares and analyzes internal and external quality reports for management staff review
• Perform other duties as assigned

Job Qualifications

• Bachelor ‘s Degree
• Excellent people skills and ability to work with large group of team members, 100+
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)
• Good organizational skills, knowledgeable in goal-setting practices;
• Examples of data visualization abilities and understanding of support metrics;
• Perception of basic business metrics and how support impacts those;
• Problem-solving capabilities to create meaningful strategies to improve Customer service quality

The post Customer Service Quality Assessor at Greenlight Planet appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Customer Service Quality Assessor at Greenlight Planet is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/