Branch Manager, Kibwezi Branch at Sidian Bank

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.

Reports to: 

Head of Branches

JOB PURPOSE:

Ensuring overall Branch Management, Staff Management, Business Growth and Development, and Operational Excellence. This role also develops and implements business strategies to deliver performance and growth targets as well as maintain a good business environment.

KEY RESPONSIBILITIES AND ACTIVITIES:

• Strategic input and planning:
  • Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.
  • Prepares the branch budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.
• Sales & Business Development:
  • Full responsibility for all product lines and all sales and business development for the entire branch business.
  • Develop business opportunities and monitor business activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
  • Develop and implement a branch turnaround strategy to ensure that at least the branch is profitable.
  • Develop a focused relationship management system, which increases the branch’s ability to increase the flow of business and generate deposits, lending, and revenues from existing and new customers in line with the enterprise strategy.
  • Enhance the appropriate controls and monitoring mechanisms for the development of high-quality lending.
  • Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines, and appropriate provisions of the Banking Act with respect to lending.
  • Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
  • Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day-to-day branch business.
• Strategic Marketing:
  • Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
  • Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders, and partners.  Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
  • Understand and provide clear direction to the branch based on a market analysis of local area consumer trends and competitor offerings.  Ensure that merchandising materials are displayed in accordance with guidelines.
  • Brief staff on promotional and product launches; provide regular feedback on sales performance.
  • Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
  • Support product specialists and the sales team in marketing initiatives and other products to local businesses.
• Strategic customer experience:
  • A key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
  • Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touchpoints to consistently deliver and make continuous improvements to the design.
  • Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
• Branch Operations:
  • Ensures operations meet legislative and Sidian Bank policy requirements, including health and safety requirements, by monitoring systems, procedures, and workflows, and implementing corrective action.
  • Responsible for all security procedures within the branch including opening procedures, camera surveillance and maintenance, video monitoring, robbery, and fire drill procedures.
  • Ensures adequate cash levels to support operations.
  • Ensures branch staff are adequately trained in KYC and AML and are adhering to the prudential guidelines.
• Leadership & People Management:
  • With the support of Human Resources, is responsible for the Human Resource Management of the branch staff and consults with HR on clarity and interpretation of the HR policy.
  • Contributes to the ability of staff to meet performance objectives by providing day-to-day supervision, training, and support and leading performance processes in accordance with Sidian policies and procedures.
  • Responsible for identifying and developing career path opportunities for staff.
  • Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures.
  • Responsible for assigning tasks to staff, scheduling and monitoring work, and reviewing results for timeliness, accuracy, and quality.
  • Contributes to the flow of staff communications, by conducting regular staff meetings – morning huddles and weekly progress meetings.
  • Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans.
  • Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.
  • Ensures adherence to dress code, code of conduct, and HR policies and procedures and follows laid down grievance and disciplinary procedures to ensure a conducive work environment.
  • Responsible for mentoring and coaching the retail team to enhance staff motivation, engagement and improve performance.

KNOWLEDGE SKILLS AND EXPERIENCE:

• Sound knowledge of Retail Banking/SME products, services, and processes together with exposure in Retail Banking Branch Operations or Customer Service Delivery.
• Profound understanding of the retail market, key competitors and offerings as well as competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales, and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking, and project management skills.
• Demonstrate ability to develop and lead teams to achieve goals and have a strategic perspective
• University degree or above in a relevant business discipline e.g. Business Administration or Finance
• Professional qualification is an added advantage e.g. CPA, ACCA, AKIB
• At least 10 years experience in Retail Banking and/or Commercial Banking including a minimum of 5 years of proven and progressive management experience.

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Refrigeration Technician (Locum) at Aga Khan Hospital, Mombasa

Aga Khan Hospital, Mombasa is an ISO 9001:2008 certified secondary care hospital providing 24-hour inpatient and emergency services in the Coast Region of Kenya. The hospital offers a range of quality healthcare services in the areas of internal medicine, surgery, paediatrics, obstetrics & gynaecology, and intensive care. The Hospital includes comprehensive diagnostics, including imaging services, a leading ISO 15189-2007 accredited laboratory, high-quality physiotherapy, pharmacy service, and Halal certified catering service. Mission The Aga Khan Heath Service in Kenya is dedicated to providing quality patient care with special attention to access, affordability, clinical excellence, patient safety for the communities it serves. The Aga Khan Hospital in Mombasa features: A resident medical delivery model through a team of well-qualified resident and sessional consultants. The patient-centred model is supported by robust diagnostic services manned by highly qualified staff. High quality services as evidenced by international quality accreditation, which includes ISO 9001-2008 by Bureaus Veritas Quality International (BVQI, ISO 15189 by the South African National Accreditation System (SANAS), HACCP and HALAL certification.

Vacancy no:

AKHK/MRT/002

Overall Responsibility:

Reporting to the Head of Facility the successful candidate will be responsible for ensuring that the existing and new refrigeration, air-conditioning, and mechanical ventilation installations are always in a safe and good working order and that they are in good repair state.

Responsibilities:

• Carry out in a timely manner the planned preventive maintenance assigned to you as per the PPM schedule.
• Carry out in a timely manner the routine maintenance works raised in the maintenance help desk and those assigned to you by the supervisor
• Maintain in good order all the existing and new refrigeration, air-conditioning, and mechanical ventilation installations of the institution.
• Carry out in a timely manner the preventive maintenance works as per the preventive Maintenance schedule.
• Carry out in a timely the routine maintenance works as per the help desk ticket / maintenance voucher requests
• Proper coordination is carried out between yourself, your work colleagues and the maintenance office for works related in your field of operations
• You will ensure that all works being carried out by you or under your supervision follow the Joint Commission International standards, International Standard Organization standards and any other quality patient safety standards practiced by the institution.
• Record the true status of all the elements on the daily maintenance checklist.

Qualifications

• Minimum of a Certificate in Refrigeration and Air-conditioning work.
• 2 years of relevant work experience – experience in a busy medical institution is highly desirable.
• Good organizational, problem solving and interpersonal skills.
• Computer literate.

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Pharmacist – Kisii Medical Centre at Aga Khan Hospital, Mombasa

Aga Khan Hospital, Mombasa is an ISO 9001:2008 certified secondary care hospital providing 24-hour inpatient and emergency services in the Coast Region of Kenya. The hospital offers a range of quality healthcare services in the areas of internal medicine, surgery, paediatrics, obstetrics & gynaecology, and intensive care. The Hospital includes comprehensive diagnostics, including imaging services, a leading ISO 15189-2007 accredited laboratory, high-quality physiotherapy, pharmacy service, and Halal certified catering service. Mission The Aga Khan Heath Service in Kenya is dedicated to providing quality patient care with special attention to access, affordability, clinical excellence, patient safety for the communities it serves. The Aga Khan Hospital in Mombasa features: A resident medical delivery model through a team of well-qualified resident and sessional consultants. The patient-centred model is supported by robust diagnostic services manned by highly qualified staff. High quality services as evidenced by international quality accreditation, which includes ISO 9001-2008 by Bureaus Veritas Quality International (BVQI, ISO 15189 by the South African National Accreditation System (SANAS), HACCP and HALAL certification.

Vacancy No:

AKHK/PD/002

Overall Responsibility:

Reporting to the Chief pharmacist, the successful candidate will be responsible for providing leadership in the management, use and control of pharmaceuticals in the hospital and to work with all stakeholders (doctors and other care givers) in ensuring efficient, ethical and safe application of pharmaco-therapy in patient management.

Key Responsibilities

1. Proactive and effective interventions at all stages of medication management and use system (MMU) by: –

• Overseeing safe dispensing procedures and ensuring safe drug use processes (drug administration and monitoring of drug effects)
• Actively participating in drug-use-reviews (DUR) by advising prescribers on rational and optimal pharmacological drug effects and by conducting appropriate patient education.
• Participating in clinical rounds
• Participating in antimicrobial stewardship initiatives
• Safe and accurate drug preparation techniques (aseptic IV admixtures, High alert drug handling)

2. Promoting service excellence and client satisfaction:

• Proactively engaging in follow up of client concerns and timely feedback.
• Ensuring efficient pharmacy service flow by managing turn-around-times.

3. Participating in Quality Initiatives:

• Formulating and implementing quality related projects (PDCAs)
• Reviewing and implementing quality processes and procedures

4. Stock management:

• Effective stock monitoring for optimal stock levels
• Stock variance reporting and control

5. Preparation and timely submission of expected reports such as medication error report, interventions, stock variance and client satisfaction reports.

Requirements

• Bachelor of Pharmacy from a recognized University.
• Registration Certificate and Practice License from Pharmacy and Poisons Board, Kenya.
• 2 years’ work experience in a busy hospital setup.
• Proficiency in Microsoft Office suite will be an added advantage.

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Process Engineering Associate – Kilifi at Sanergy

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

About the role:

We are an increasingly sophisticated, highly intricate organization with many moving parts and currently seeking a Process Engineering Associate 2 to join the team in Kilifi.

Duties and Responsibilities:

• Review DAILY targets as set by the planning team
• Provide team leads with DAILY target requirements
• Carry out DAILY quality checks in the assigned areas
• Review adherence to CCPs and Work Instructions on a DAILY basis and provide guidance to crew leads and other operators
• Provide DAILY updates on adherence, blocks, and progress towards improvement projects
• Lead problem solving with the operational teams
• Develop corrective actions and lead implementation. Where actions are tied to different teams, provide follow-up on agreed-upon corrective actions until completion.
• Implement preventive actions
• Develop performance criteria for the respective sections
• Measure and report on DAILY/WEEKLY performance in the respective area
• Identify and share opportunities for improvement with the operations team
• Develop systems to structure and analyze data
• Closely work with the Operations team to ensure adherence to quality and HSE guidelines
• Respond to requests pertaining to the process areas quickly and efficiently
• Contribute your point of view towards ensuring continuous improvement
• Work towards conflict resolution esp. between different departments through open and honest discussion
• Work with existing vendors to promote Quality, Health, Safety, and Environment aspects within the site as per internal policies and procedures
• Develop a 4-week tactical plan (broken into days and weeks) for process quality targets within the specified section.
• Train the operations team on instructions and corrective actions in order to achieve the required results
• Plan and lead execution of process monitoring projects – to achieve the required yields
• Actively participate in improvement projects with other teams within the site
• Proactively share new ideas to the manager and support bringing them to fruition
• Propose and implement changes to existing CCPs, SOPs, WIs, and other process documentation.

Qualifications:

• Degree in Chemical Engineering or related field
• Demonstrable experience of not less than 2 years in the relevant field
• Experience in thermophilic composting is an added advantage
• Outstanding presentation, reporting, and communication skills
• Demonstrable problem-solving skills
• Has great analytical skills
• Ability to work with a team
• Ability to be adaptable and flexible
• Communication skills Ability to learn

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Restaurant Marketing Manager at Fod Library Ltd

Marketing Manager Job Description

1. Developing strategies and tactics to boost the company’s reputation and drive qualified traffic
2. Deploying successful marketing campaigns from ideation to execution
3. Experimenting with various organic and paid acquisition channels
4. Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
5. Deploy successful marketing campaigns and own their implementation from ideation to execution
6. Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
7. Produce valuable and engaging content for our website and blog that attracts and converts our target groups
8. Build strategic relationships and partner with key industry players, agencies and vendors
9. Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
10. Oversee and approve marketing material, from website banners to hard copy brochures and case studies
11. Measure and report on the performance of marketing campaigns, gain insight and assess against goals
12. Analyze consumer behavior and adjust email and advertising campaigns accordingly

Qualifications:

• MUST have at least 3 years experience in the hospitality industry, (Restaurants and Hotels)
• Must be 26 years and above
• Must have demonstrated knowledge in the local socio-economic setting
• Basic knowledge in social media handling

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Campus Recruitment Representative Fellow at Sanergy

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

About the role:

Sanergy is seeking to hire a Campus recruitment representative fellow who will serve as a liaison between Sanergy and Faculty & students on the respective university/college campus.

Duties & Responsibilities:

• Be a voice for Sanergy to ensure students and alumni are well informed on exciting opportunities.
• Connect Sanergy with academic achievers for fellowship or graduate programs.
• Act as a key contact between Sanergy and the university leadership or and various campus stakeholders.
• Communicate new ideas on-campus graduate trainee recruitment.
• Attend school events for the sole purpose of networking and sharing job opportunities at Sanergy eg: Career Fair.
• Help build trust and brand awareness amongst peers and university stakeholders.

Key Qualifications:

• An ongoing student at a recognized university or college.
• A great communicator with a never-give-up attitude.
• Great at building networks within peer groups and leadership as well (Make sure they know who you are).
• A brilliant mindset with an innovative approach to assessing and testing new ideas.
• Ability to lead yourself and others to create an impact.
• An enthusiasm to achieve set targets.
• Ability to think on their feet and respond to complex information and comfortably network with a wide variety of stakeholders.

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Content Creator at Human Capital Synergies Africa Ltd

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two Directors, Ms. Veronica Anam and Ms Njoki Mwihia jointly hold over 40 years of combined experience working in the United States and various African countries. Their joint experiences encompass a range of human resources facets as well as general administration and communications. HCS Africa’s primary target market includes small and medium entrepreneurs and non-governmental organizations spanning the African continent. Its secondary target markets comprise large organizations, government departments, parastatals and multinationals that we service jointly through our local, regional and global strategic preferred partners and alliances.

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Creator. He/she will be responsible for assisting current and new clients in activations and upgrades.

Key Responsibilities

1. Checking mails for new activation assignments.
2. Working on completing the content for the activations assigned (store and menu creation)
3. In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
4. Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
5. Checking if there’s any priority in terms of on-boarding
6. Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
7. Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels and customer
8. Research industry-related topics
9. Create and distribute marketing copy to advertise our company and products
10. Identify customers’ needs and recommend new topics

Requirements

1. Diploma Certificate in marketing, or a similar field.
2. At least 1 years of related experience
3. Excellent organizational and time management skills.
4. Strong listening and communication skills.
5. The capacity to work independently and collaboratively.
6. Ability to work efficiently without compromising quality or accuracy.

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Submit CV’s – Latest Recruitment at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

1. Fund Accounting Associate

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2. Corporate Non-Motor Underwriting Associate

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3. Corporate Motor Underwriting Associate

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4. Corporate Life Service Operations Associate

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5. Corporate Pension 

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6. FA Sales Executive AMC

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7. Group Life Corporate Sales Executive 

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8. Commercial Motor Claims Associate

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Commercial Motor Claims Associate at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Reporting to the Team Leader Motor Claims the role holder will be responsible for ensuring that claims are accurately assessed, processed and paid in accordance with company regulations and standards, through provision of guidelines and direction to the staff in the claims section.

Key responsibilities

1. Ensure prompt registration and acknowledgement of new claims upon receipt of notification.
2. Evaluate and settle claims, to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
3. Confer with legal counsel on claims requiring litigation and defence in courts
4. Verify and analyse data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
5. Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis
6. Payment of claims within the set service levels agreements.
7. Preparation of weekly & monthly claims reports to the team leader.
8. Portfolio analysis and risk recommendation to the underwriting department upon analysis of trend in motor claims.
9. Recommendation for approval of payment and discharge vouchers within limits.
10. Participate in review of claim reserves as per the stipulated timelines.
11. Oversee the preparation of claims statistical reports within the stipulated time.
12. Delegated Authority:  As per the approved Delegated Authority Matrix
13. Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Scorecard

Knowledge, experience and qualifications required

1. Bachelors of degree or commerce  (insurance option preferred)
2. Progress in professional qualification in Insurance (ACII, FLMI or AIIK)
3. 2-3 years’ experience in insurance claims processing
4. Knowledge and experience in the insurance sector

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products

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Group Life Corporate Sales Executive at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Reporting to the BDM Group & Credit Life Sales the role holder will be responsible for growth of Group Life, Pensions, Annuity business to meet annual business targets.

Key responsibilities

• Acquire group life and pension business by identifying and exploiting business opportunities
• Preparation of Group Life, quotations
• Make Group Life and Pensions presentations to prospective clients
• Develop and maintaining good working relationships with Financial Advisors
• Delivering good customer service by responding swiftly to queries and concerns from Financial Advisors and clients
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
• Participate in introducing and promoting new products
• Prepare weekly reports as required
• Regular training of Financial Advisors
• Credit control management of Group Life debtors
• Participate in formulation of operating plans within the department
• Liaise internally with other members of the team to ensure effective and efficient execution of client’s requests
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelors’ degree in a business related field
2. Professional qualification in Insurance (ACII, AIIK)
3. 2-4 years’ relevant experience in the insurance industry

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

The post Group Life Corporate Sales Executive at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Group Life Corporate Sales Executive at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

FA Sales Executive AMC at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Assist the BDM to implement the business development strategy for assigned client types as well as maintaining relationships with assigned client types

Key responsibilities

1. Assist the BDM to develop and implement  the FA channel  strategy and assigned client segment
2. Be responsible for day to day relationship management of assigned client types and  FA network
3. Liaise with departments within the Britam group to gather information to inform the business development strategy for various client types
4. Initiate communication platforms to engage the assigned client types through questionnaires, surveys, social media and any other mode with assistance from the marketing team
5. Design a research methodology to gather market intelligence from the assigned client type and other external sources to help identify which markets to direct most efforts to and also find out what can be done to bridge the gaps
6. Create and maintain an information database/databank of all existing  FA’S and prospective ones
7. Analyse the effectiveness of all marketing strategies directed towards prospecting and converting FA’S
8. Constantly update the BDM and the entire BD team regularly on the progress of on-going initiatives
9. Perform any other duties as may be assigned from time to time
10. Delegated Authority:  As per the approved Delegated Authority Matrix

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelors’ degree in a business related degree
2. 4-6 years’ experience in a similar position

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of investment classes
• Customer, market and competitor understanding
• Effective negotiation skills
• Excellent organisational and analytical skills
• Report writing skills

The post FA Sales Executive AMC at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post FA Sales Executive AMC at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Corporate Pension at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Responsible for growth of Pensions, Annuity &Income Draw down business to meet annual business targets.

Key responsibilities

1. Meet production targets
2. Conduct trainings on Pensions and Annuities products
3. Make Pensions presentations to prospective clients
4. Develop and implement rewards programs for Intermediaries
5. Motivate Financial Advisors to enhance production
6. Provide effective customer service to both Intermediaries and prospective customers
7. Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
8. Participate in introduction and promotion of new products
9. Liaise internally with other members of the team to ensure effective and efficient execution of client’s requests
10. Perform any other duties as may be assigned from time to time
11. Delegated Authority:  As per the approved Delegated Authority Matrix

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelors’ degree in a business related field
2. Professional qualification in Insurance (ACII, AIIK)
3. 4-6 years’ experience in a similar position

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

The post Corporate Pension at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Corporate Pension at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Corporate Life Service Operations Associate at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

The job holder will be responsible for ensure effective administration of group life and credit life business.

Key responsibilities

1. Oversee prompt renewal of Group life business
2. Ensure required information is provide to Life Claims Department to enable settlement of Group and credit life claims
3. Ensure prompt renewal of group life business
4. Support retention of business by ensuring adherence to SLAs
5. Promote relationship management with intermediaries and clients
6. Ensure member details are accurately captured at all times
7. Prepare reports as and when required
8. Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelor’s degree in a business related field
2. Professional studies in insurance – AIIK or ACII
3. 3- 5 years successful insurance experience required

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of group life service operations
• Knowledge of insurance industry and concepts
• Planning and organisation skills

The post Corporate Life Service Operations Associate at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Corporate Life Service Operations Associate at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Corporate Motor Underwriting Associate at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counterchecking the terms of the policy as well as reviewing the conditions of the policy.

Key responsibilities

1. Assess the proposed risk within set standards
2. Keep detailed and accurate records of policies underwritten and decisions made
3. Review proposal forms
4. Release policy documents, endorsements, valuation report to clients
5. Communicate with clients on the renewal terms
6. Maintain high standards of customer service – responding to clients enquiries; (walk-in clients, telephone and emails)
7. Liaise with intermediaries and direct clients on issues relating to their policies
8. Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
9. Issue policy documents of general business
10. Generate renewal notices for all renewal business
11. Delegated Authority:  As per the approved Delegated Authority Matrix
12. Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelor’s degree (insurance option preferred)
2. At least one year experience in the insurance industry
3. Computer literate

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills
• Diplomatic in handling client relationship

The post Corporate Motor Underwriting Associate at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Corporate Motor Underwriting Associate at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Corporate Non-Motor Underwriting Associate at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counterchecking the terms of the policy as well as reviewing the conditions of the policy.

Key responsibilities

1. Assess the proposed risk within set standards
2. Keep detailed and accurate records of policies underwritten and decisions made
3. Review proposal forms
4. Release policy documents, endorsements, valuation report to clients
5. Communicate with clients on the renewal terms
6. Maintain high standards of customer service – responding to clients enquiries; (walk-in clients, telephone and emails)
7. Liaise with intermediaries and direct clients on issues relating to their policies
8. Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
9. Issue policy documents of general business
10. Generate renewal notices for all renewal business
11. Delegated Authority:  As per the approved Delegated Authority Matrix
12. Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelor’s degree (insurance option preferred)
2. At least one year experience in the insurance industry
3. Computer literate

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills
• Diplomatic in handling client relationship

The post Corporate Non-Motor Underwriting Associate at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Corporate Non-Motor Underwriting Associate at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Fund Accounting Associate at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Job Purpose and Key responsibilities

Reporting to the Team Leader Fund Accounting the role holder will be responsible for the provision of valuation data and revenue information for decision making, and ensure scheme compliance to the requirements of the regulatory authorities.

Key responsibilities

1. Carry out regular Pension account reconciliations and follow up on all unidentified funds in the Account
2. Assist in the preparation of Deposit Administration monthly valuation data
3. Assist in preparation and filing of Scheme Financial Statements
4. Prepare and file income tax returns and RBA levies within the stipulated deadlines
5. Maintain and manage the integrity of all scheme transactions, documentary support and maintenance of scheme fund statements
6. File scheme Returns of Contributions and investment returns with the Retirement Benefits Authority within stipulated deadlines
7. Ensure contributions are booked into the system as and when they are remitted
8. Assist in the preparation of weekly revenue reports and monthly overall pension reports
9. Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

1. Bachelor’s Degree in a business related field.
2. 4-6 years’ experience in similar position
3. Relevant professional qualifications e.g. CPA (K)

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of pension administration industry and concepts
• Knowledge of  Retirement Benefits Authority (RBAs) regulatory requirements

The post Fund Accounting Associate at Britam appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Fund Accounting Associate at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/