ATS Travel Job Vacancy : Travel Operations Manager

ATS Travel is a leading travel agency in Kenya with several branches spread across the country. We are looking for competent self-driven and result oriented professional for Travel Operations Manager position in the Travel Department. The position reports to the Managing Director.

Job Objective

The role of the Travel Operations Manager is to lead and coordinate the daily activities of travel consultants, consisting of up to 12 travel consultants. Main objective is to ensure seamless service to ATS TRAVEL clients. Some of the main duties of the Operations Manager include monitoring the overall activity of all travel accounts. Ensure that call and email volumes are monitored to meet the customer service standards. Manage and lead team members to ensure that they are available to provide the contracted customer service during working hours, and have the skills to make arrangement in GDS for flights, transport, and accommodation for a trip.

Responsibilities

Sales & Marketing 

• Marketing & Selling all travel products- Help in promoting and marketing the business, sometimes to new niche markets, this may need time out of the office to see new prospects and dormant clients. Also may require delegation consultants to specific dormant accounts. (New Business)
• Dealing with customer enquiries & complaints, aiming to meet their expectations- Account Management/Customer service
• Maintaining and following clients for business- (Retention) by ensuring all consultants follow up on client enquiries for closure by calling/emailing to ensure client enquiries are confirmed.
• Developing business strategies to increase profitability
• Ensuring increased sales revenues month by month
• Ensure consultants do telesales on daily basis (train if need be) especially on dormant or inactive accounts for the past one week.
• Track sales per client, comparative analysis of previous year-same month, month to month, propose strategy to increase or maintain sales.
• Online booking tool adoption and awareness

Operations Management

• Manage daily service levels across all communications channels:
• Transaction processing time, i.e. turnaround time. Ensuring all client enquiries are responded to on time as per departmental SLA- domestic/regional tickets, 30minutes- International tickets
• Telephone and email service factor monitored and met
• All enquiries/quotations are converted into sales- 80% conversions through timely follow up of quotations by consultants, keeping records of all enquiries and sales through daily reports
• Client feedback on rejected quotations, and measures to correct the problems thereof
• Provide the highest levels of service delivery to clients and stakeholders. Ensure all client complaints are resolved within 24 hours of reporting
• Ensure 24 hour access and availability to service is seamless and efficient
• Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
• Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner. Ensure Ticketing reports are done daily by the consultants by COB.
• Create a Customer First culture and manage culture Change

Financial Management & Reporting

• Ensure maximum profitability of the travel department to the Company by;
• Negotiating with travel partners for best rates (discounted fares, special fares, commissions etc.) to earn competitive advantage
• Ensure airline penalties and losses from consultant errors are minimized – ADMs. Penalties/losses are audited, analyzed, reported and mitigations in place to minimize them.
• Ensure all ticketing reports are done accurately, consultants countercheck the client invoices before signing for dispatch.
• Ensure all unutilized tickets (ticket refunds and tax refunds)  are done on time- monthly
• Develop, implement and monitor departmental budgets, maintain statistical/financial records.
• Submit monthly performance & risk reports to management- Sales, profitability etc.

Administration

• Develop, review the departmental operational policies, processes & procedures
• Ensure implementation and compliance to policies and procedures through constant supervision
• Ordering stationery and disposables to ensure smooth running of the department
• Ensure cleanliness of the department
• Manage consultant’s weekend rota and 24 hour schedule, ensuring reachability and availability on weekends, holidays and off office hours.
• Manage consultants leave and attendance
• Record keeping for the department- clients lists, consultants managing the accounts, contracts/pre-qualifications and contract expiry dates etc.
• Conduct weekly meetings with consultants (every Wednesday) to update on departmental performance, customer complaints, issues etc.

People management

These includes the following;

• Monitor team activity and workload in order to identify recruitment needs and seek approval.
• Participate in recruitment of approved new team members and conduct interviews in a timely manner and in accordance with company standards. Final recruitment subject to approval with the HR manager and Director
• Constantly motivating the travel team to hit their targets and ensure company profitability;
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
• Meeting management to advise on strategy, finding out about any local issues and future trends;
• Overseeing the recruitment, selection and retention of staff as well as staff training;
• Organizing incentives, bonus schemes and commissions in liaison with HR & Operations
• Communicating with consultants and providing encouragement, help and advice;
• Dealing with disciplinary matters and customer complaints.

Performance Management 

• Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (E.g. account management, finance, sales and IT).
• Manage, motivate and provide direction to direct reports to achieve agreed targets.
• Maximize team productivity through ongoing reporting, feedback and counseling. Goal setting, review and appraisal process of consultants.
• Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
• Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
• Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development

Risk management

• Monitor and report on all issues pertaining to the operation, escalating and closing off all risks

Leadership and Management

• Lead, coach, mentor and empower direct reports to meet the operational goals.
• Ability to mentor direct reports and identify opportunities for growth within the department.

Skills, interests and qualities

The skills required to perform such work are as diverse as the function itself. The most important skills are:

• Excellent written and Oral Communications skills
• Organizational abilities. Planning and prioritizing through execution to monitoring for productivity and efficiency.
• Analytic capabilities/understanding of processes and implementation of SOPs
• A broad understanding of other functions. An attention to detail and analytical.
• Coordination and optimization of processes for maximum efficiency.
• Quick decision-making with a clear focus on problem-solving.
• People skills- must people skills to properly navigate the fine lines with colleagues, subordinates and senior management. Ability to interact and cooperate with all company employees.
• Creativity- ability to finding new ways to improve corporate performance.
• Tech-savvy. Familiar with the most common technologies used in the industry, a deeper understanding of the specific operation technology at the organization including PBX Phone system management, Amadeus/Galileo Script writing, TRAMS Interface experience, Client Base Plus development, integration and deployment for leisure or corporate travel, automated ticket-based ticketing and tracking system.
• IT/Computer Knowledge skills- Expertise with the Galileo/Amadeus GDS platform and web fares integration, working in an automated Quality Control environment, and Implementing best practices.
• Resilience to cope with long hours and pressure at peak times
• Innovation and energy with a desire to drive others;
• Commitment to people management;
• Sound judgment with attention to detail

Qualifications, Experience and Attributes

• Minimum Bachelor’s Degree (Tourism & Travel or business related) with relevant managerial and travel-related experience.
• Minimum Experience: 6-10 years of direct supervision of front line travel Consultants in a corporate travel environment.
• Experience managing leisure, group or event travel.
• Specific functional experience, perhaps in operations, marketing, sales, retail or IT role, may be advantageous.
• Advanced knowledge of GDS system – Amadeus/Galileo
• Good  leadership skills and knowledge of people management
• General understanding of KPI used in travel industry
• Good understand of customer service skills
• Good financial understanding of budget and reports
• A strong business acumen
• Excellent Phone & E-mail etiquette
• You could be on call 24 hours a day. Should be prepared to work late hours and also on holidays if need be.

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Interesting Career Opportunities Opened in Kenya at Alternate Doors – Apply Now!!!

Alternate Doors Consulting is a Human Resource Solutions Company offering Human Resource Consulting Services, Human Resource Automated Services, Recruitment and Headhunting to Small and Medium Businesses in Kenya…..

1. Team Leader

Click here to Read Job details & Apply

2. Service Center Support Engineer

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3. Power Engineer

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4. Account Manager

Click here to Read Job details & Apply

5. F&B Manager

Click here to Read Job details & Apply

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See Now!! Job Opportunities Outside Nairobi In Accounting, Auditing, Procurement Etc This Weekend

Are you interested in a job opportunity outside Nairobi? The following companies outside Nairobi are seeking to recruit for positions in accounting, auditing, procurement and many more. Apply Today!!

1. Medical Laboratory Technologist III Job at Nyandarua County

Receiving and scrutinizing laboratory requisition forms/specimens;

Preparation for clients for specimen collection;

Diploma in Medical Laboratory Sciences from an institution recognized by the Kenya Medical Laboratory Technician and Technologists Board.

Apply Here for the Medical Laboratory Technologist III Job

2. Cost Accountant Job at Wisen HR

Preparing Purchase Orders (PO)

Bachelor’s degree in Finance from a recognized institution

CPA (K) qualifications.

Apply Here for the Cost Accountant Job

3. Assistant Co-operative Auditor III Job at the County Government of Kakamega

Carrying out audit inspections of societies’ records;

Collecting data on periodical financial returns, estimates of income and expenditure;

Have a Diploma in any of the following disciplines:- Co-operative Management, Co-operative Auditing, Internal Auditing or Finance from a recognized institution.

Apply Here for the Assistant Co-operative Auditor III Job

4. Co-Operative Officer I Job at Trans-Nzoia County

Implementing co-operative development activities/programmes;

Bachelor’s degree in any of the following disciplines; – Commerce, Agriculture, Economics(upper 2nd ), Agriculture Economics, Agri-business, Co-operative management, Law or Finance from a recognized institution; and

Certificate in Computer applications from a recognized institution.

Apply Here for the Co-operative Officer I Job

5. Procurement Manager Job at Uplands Premium Dairies and Foods Limited

Develop, implement, maintain procurement policies and systems and review on a regular basis to ensure relevance and conformance with best practices and ensure compliance with internal and regulatory policies.

Lead the procurement function and oversee all aspects of purchasing, negotiations, strategy, tool and process implementation for procurement related to goods and services.

A university graduate in Procurement and Supply Chain Management/ Accounts or Finance.

Apply here for the Procurement Manager Job

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Don’t Miss Out! Entry Level Office of The Controller of Budget Jobs For Certificate, Diploma & Degree Holders

Office of The Controller of Budget is currently looking for competent individuals to take up entry level positions in accounting, customer care etc.

1. Controller of Budget Assistant Accountant Jobs Kenya

Prepare and submit statutory payments as required in the national regulations for National Hospital Insurance Fund (NHIF) and National Social Security Fund (NSSF)

Must have a Bachelor’s degree in either Business Administration, Commerce, Economics, Accounting, Finance or its equivalent from a recognized university

Apply Here for the Assistant Accountant Job

2. Controller of Budget Customer Care Assistant Kenya Jobs

Provide front office services to external and internal staff by provision of quick response to their queries as the first line of contact and strive for a customer friendly environment

Diploma in Public Relations or its equivalent from a recognized institution

Apply Here for the Customer Care Assistant Job

3. Controller of Budget Clerical Officer Jobs Kenya

Carrying out duties of clerical nature relating to the area of deployment.

Kenya Certificate of Secondary Education (K.C.S.E) Mean Grade C- (Minus).

Certificate in Business Administration or its equivalent

Apply Here for the Clerical Officer Job

4. Controller of Budget Support Staff Jobs Kenya 

Posting, collecting, delivering and distributing mails

Kenya Certificate of Secondary Education (K.C.S.E) Mean Grade of D+ (Plus)

Apply Here for the Support Staff Job

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British Red Cross Job Vacancy : Project Manager

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Length of assignment: 18 months, extendable

Accompanied Status: Accompanied after 6 months

The British Red Cross is currently looking for a highly motivated and experienced Movement Cooperation Specialist – to project manage the National Society Development Initiative (NSDI) with the Somali Red Crescent and Movement partners. The successful candidate will be seconded by the British Red Cross into the International Committee of the Red Cross (ICRC), working with the Somali Red Crescent Society (SRCS) and ICRC, as well as several other Movement components. The position will be based in Nairobi, Kenya.

Reporting to the ICRC Cooperation Coordinator, and under the leadership of the National Society Development Committee, the National Society Development Initiative Project Manager will be crucial to the success of this initiative. You will promote a Movement coordinated approach to the development of SRCS’ development initiatives.

Responsibilities

• Working closely with the NSDI steering committee, lead on the Movement support to the National Society Organisational Development Initiative.
• Provide and coordinate technical support including mobilising support from Movement partners, where appropriate.
• Coordinate & monitor financial support for the NSDI.
• Collate and disseminate lessons learnt from evaluations and reviews relating to this initiative on NS Development. Supporting organisational and NSD learning within the Movement

You will be educated to degree level with an excellent command of English and extensive experience within the Red Cross/Red Crescent Movement. Experience working in Movement Cooperation and National Society/ Organisational development is essential. You will be experienced in relationship building & stakeholder management with the ability to work closely with management teams throughout Movement partners. You will be required to work with a high level of autonomy and be available to deputise for the Cooperation Coordinator when required.

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. They take action in response to emergencies and at the same time promote respect for international humanitarian law. They are an independent and neutral organisation, and their mandate stems from the Geneva Conventions of 1949. ICRC work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. ICRC direct and coordinate the international activities conducted in these situations.

ICRC field constraints

• In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals
• Candidates must be in good health and will have to do a medical check-up prior to departure in the field
• Candidates must possess a driving licence (for manual transmission vehicles) with regular practice
• Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for the first two missions (preferably 12 months each) or total of 24 months

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Westcon Contractors Ltd Job Vacancy : Forklift Operator

Westcon Contractors Ltd is a Private Limited Company registered under Company’s Act. It is also effectively registered with National Construction Authority, Category NCA3 under Building Contractors.

Westcon Contractors Ltd has been in business for more than twenty (20) years.

Qualifications

• Must have experience of not less than five (5) years operating a forklift
• Passed occupational Trade Test I for drivers
• A valid driving license free from any current endorsement(s) for classes B, C, E, D
• Defensive driving certificate or its equivalent qualification from a recognized institution
• Attended a First-Aid certificate course lasting not less than one (1) week at St. John Ambulance or Kenya Institute of Highway and Building Technology (KIHBT) or any other recognized institution
• Minimum entry age should be 25 years and above
• Attended a refresher course for drivers at Kenya Institute of Highway and Building Technology (KIHBT) or its equivalent is an added advantage
• Preferably be living in Kitengela and its environs

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Colnet Job Vacancy : Rider

We seek to hire a rider to work within Nairobi.

Responsibilities

• Ride and deliver/collect assignments as directed.
• Maintain high level of professionalism with clients
• Ensure items are delivered in good condition.
• Maintain the motorbike in a presentable clean state.
• Maintain high level of confidentiality
• Ensure compliance to proper traffic rules governing road usage in towns.
• Ensure paramount safety of motorbike and official items at all times.
• Perform any other duty that may be assigned from time to time by the Area manager.
• Perform pre-start checks before commencement of any journey
• Advise manager when bike is due for service.

Qualifications

• Valid driver’s license with an endorsement for riding a motorcycle
• At Least 3 years riding experience within Nairobi.
• Must be 25 years of age and above.
• Must have a good conduct.
• Fluent in English and Kiswahili
• Enjoy motorcycling and be a skilled rider
• Be physically fit
• Be reliable and punctual
• Be able to work on your own
• Have good literacy and numeracy skills
• Have the ability to read and follow maps and guides, plan and learn routes
• Have a mature attitude
• Be friendly and presentable
• A basic knowledge of motorcycle maintenance is useful but not required
• You should be in good health and have good eyesight

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Colnet Job Vacancy : Driver

• To operate assigned vehicle in a safe and courteous manner.
• To keeps the assigned vehicle(s) clean inside and outside.
• To recognize vehicle maintenance needs.
• To undertake ad-hoc assignment or duties assigned by management.
• Comply with the rules of the road such as traffic lights and so on.
• Perform basic inspection of the vehicle before traveling and ensure that vehicles are in good condition and safe.
• Routine errands during the day will be included.

Qualifications

• 5 years’ experience driver is required.
• Must be very polished and street smart.
• Familiar with the routes in Nairobi.
• Mature, healthy with excellent eyesight and punctual with a good attendance record
• Ability to multi task, willingness to learn and positive attitude
• A valid driving license
• Free of any criminal record
• Flexibility in terms of working hours

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Nanyuki Sports Club Job Vacancy : Sports Administrator

• Must have Bachelor Degree preferably Sports Management
• Must have at least 5 years’ experience in a golf club
• Ability to supervise staff
• Oversee and ensure the good condition of all sports facilities.
• Organizes sports tournaments, events, and activities for members.
• Work with Captain to develop relevant training programs and schedules for various sporting activities
• Knowledge of a golf irrigation system will be an added advantage

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Achyutam Job Vacancy : Group Chief Finance Officer

Using robust selection methodology, we provide guaranteed placement for a critical hire, # We are dedicated to serve companies in Africa, India and other International Locations.We are driven by highly committed and experienced professionals having excellent understanding of management challenges and expectations in different geographies,

Job description

Looking for a Chief Financial Officer for a reputed company based out in Nairobi.

Candidate with good working exposure in SAP & manufacturing companies experience are requested to apply.

Responsibilities

• Financial Analysis & Reporting
• Treasury Management
• Business Planning & Analysis of New Projects
• Procedures, Processes and Quality assurance
• Team Management
• Tax planning
• ICT & ERP
• Any other responsibility assigned by management and the Board

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Nanyuki Sports Club Job Vacancy : F & B Supervisor

Situated in Nanyuki (Laikipia County) , the Nanyuki Sports Club was established in 1926, and is known for the quality of its golf course, its affordable food, and the warm welcome that every guest receives.

Qualifications

• Degree in Hospitality Management
• Advanced service Certificate from Kenya Utalii College
• 5 Years experience in a 3star hotel /restaurant
• Ability to guide and supervise staff
• Must be conversant with food and beverage cost control and accountability
• Ability to handle customers complaints
• At least 35 years of age
• Ability to work under pressure& long hours.

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Corporate Staffing Services Job Vacancy : Paints Production Supervisor

Our client is one of the leading manufacturer and supplier of paints in Tanzania. They seek to hire an experienced Production Supervisor to ensure production as per the given plan and monitor plant and machine operations of the factory.

Responsibilities

• Optimize all aspects of the Production Department, Plan and support the team in ensuring maximum utilization of operational staff & equipment.
• Plan, organize, schedule and control production processes so as to achieve stated targets on production, and productivity.
• Review production on a day to day basis. Ensure that important communications and controls are exercised on safety deviations and Quality issues. Control measures are implemented and in place always.
• Implement plant initiatives and objectives in the Department – Safety and Quality Management Systems.
• Be a part of Safety Committee and attend meetings of the Department, ensure that all safety Non-conformities, corrective actions, preventive actions etc. are implemented and reviewed within the Department from time to time.
• Assist production Manager to carry out Root Cause Analysis for complaints and Implement corrective actions coming out of customer complaints.
• Review Yield for every batch in production and keep record and report monthly. Devise corrective actions and reduce variances in shop floor stocks.
• Study the trend of Process losses, deviations in Quality, deviations in cycle time, delay in servicing, carry out root cause analysis involving the team and implement corrective actions.. Take required support from Technical and Quality.
• Ensure Zero Customer complaints from the production of batches.
• Ensure discipline amongst the workmen and ensure that all SOPs applicable in the shop floor activities are followed. Ensure PPE compliance.
• Attend training to learn and improve on deliverables.
• Review the performance of staff and workmen working under you and provide them with regular feedback put in place their development plans and execute plans.

Qualifications

• Diploma / Degree in Engineering or equivalent
• At least 3 year’s relevant quality inspection activities
• Must have experience working in a paint manufacturing company
• Good analytical and interpersonal skills
• Ability to communicate technical issues and manage multiple priorities
• Good reporting skills
• Computer literate

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Samasource Job Vacancy : Quality Analyst

Reporting to the Quality Assurance Supervisor, the Quality Analyst will be responsible for analyzing the levels of quality of work in the different Samasource work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings.

Responsibilities

• Analyzing agents’ work output against guidelines/standards and providing feedback
• Identifying agents’ strengths and Weaknesses
• Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.
• Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders.
• Collaborating with Operations to ensure that best standards are revised and updated where need be.
• Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings.
• Maintaining an up-to-date record of individual agents’ quality performance for use in performance reviews

Qualifications

• Minimum of a Diploma in a business related field.

Skills

• Great attention to detail and feedback skills.
• Excellent communication skills in English (reading, writing and speaking).
• Planning and organizing skills
• Reporting and analysis skills
• Strong interpersonal skills.
• Conflict prevention and resolution skills
• Fully computer literate on MS programs essential

Experience

• Six months’ work experience in a contact center environment.
• Experience in both data and voice accounts advantageous

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Nanyuki Sports Club Job Vacancy : F & B Supervisor

We love who we are and we are very proud to be the part of our Club

Situated in Nanyuki (Laikipia County) , the Nanyuki Sports Club was established in 1926, and is known for the quality of its golf course, its affordable food, and the warm welcome that every guest receives.

Qualifications

• Degree in Hospitality Management
• Advanced service Certificate from Kenya Utalii College
• 5 Years experience in a 3star hotel /restaurant
• Ability to guide and supervise staff
• Must be conversant with food and beverage cost control and accountability
• Ability to handle customers complaints
• At least 35 years of age
• Ability to work under pressure& long hours.

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Business Partner Consultants Limited Job Vacancy : Change Manager

Business Partner Consultants Limited (BPC) is one of the leading management consultancy firms in the East, Central and Southern Africa Region. Our vision is to deliver best value that business and people can find in HR & Business Solutions.

Our well established and fast expanding client in the Financial sector seeks to engage with individuals who believe in their abilities, are passionate, dynamic and energetic with a proven performance and positive business impact-based track record in the following positions!

Main Purpose of the Job

This position requires high level resilience to be able to design, implement, monitor and evaluate key Change Strategic initiatives in a highly competitive, digital and fast-paced financial market. Be able to deliver change innovatively in an environment with existing deep and diverse culture and build an attractive Employee Value Proposition. The talent we seek for will drive a one-culture design and implementation working closely with and through various stakeholders.

Added areas include business restructuring, effect of new business processes and ensuring development & sustenance of desirable company culture and performance to ensure employee & business growth & development.

Responsibilities

• Business Strategy implementation, HR Strategy design & implementation, Talent Management, Employee relations and reward management skills, Change Driver with ability to lead, leverage and thrive in a world of diversity to create and sustain unique culture aligned to clients vision.
• Other skills include leadership, strategic Influencing, analytical and Decision making skills with a passion for HR!

Qualifications

• Bachelor’s Degree in Business related field: MBA will be added advantage
• Higher Diploma in Human Resource Management/ equivalent
• At least 6 years’ relevant experience and active current/recent service
• Valid HR Practicing Certificate

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KEMRI Job Vacancy : Study Clinical Officer

The KEMRI-Wellcome Trust Research Programme is well known internationally for its work in improving global health. The Programme has a diverse clinical research programme that includes clinical trials of disease prevention, vaccines, management of acute illness, basic science and translation of research finding into global health policy.

Job Group MR/7

Job Description: The Study Clinical Officer (CO) will be responsible for the managing one of the study sites in part of the clinical trial titled “Antibiotics for Children with Severe Diarrhea (ABCD) Trial”. She/he will oversee a study team responsible for screening, enrollment, follow up, and management of care study participants. She/he will also be responsible for performing physical examination, administration of study investigational product.

The Study CO will also be responsible for data collection, direct data entry, and responding to data queries She/he will be based in Nyanza where patient recruitment will be happening.

The Study Clinical Officer will report directly to the Study Coordinator and will be a part of a large clinical-research team located in Kenya and the United States.

Qualifications

• Diploma in Clinical Medicine
• At least three (3) years working experience in clinical research or in a busy clinic setting
• Registration certificate and valid practicing license from the relevant professional body
• Experience in clinical trials will be an added advantage
• Ability to manage and supervise a team of study personnel
• Ability to communicate effectively and frequently to domestic and international supervisors in person, over the phone, on Skype, and over email
• Computer literate (Word, Excel, PowerPoint, Skype, email)
• Able to multi-task
• Team player
• Highly detail oriented
• Willing and ready to travel within the Nyanza Province
• Direct clinical care to infants
• Fluency in English and Kiswahili. Knowledge of Dho/Luo/Kuria an added advantage

Responsibilities

• Screen and consent study participant who meet the eligibility criteria
• Perform baseline and follow up physical examination
• Attend to study participants at the health facility and do daily ward rounds
• Administer the investigational product to the enrolled study participant
• Management and recording of incidental illnesses and any side effects from the study investigational product
• Make diagnoses and decisions to admit patients per the study protocol
• Ensure accuracy, correctness and completeness of questionnaires by performing quality control
• Ensure real time data entry of the questionnaires into the database within 24 hours
• Present weekly and monthly reports of clinic activities on patients enrolled and all excluded patients and reasons for exclusion where applicable plans for follow up
• Record and report any SAEs observed or reported by the care giver immediately within 24 hours of becoming aware
• Maintain a chart of initial and follow up visits by clients to track their progress and clinic attendance
• Collect specimens and ensure tracking to ensure delivery oversee the work in the laboratory
• Perform verbal autopsy on all cases of mortality occurring at home
• Maintain proper communication between clinic and Study Coordinators office
• Manage study clinic staff at the study site
• Manage stock inventory within the study site
• Make weekly reports on the administration of aspects of responsible study site
• Address weekly data queries
• Fill-in for site staff members when necessary
• Perform other duties that may be given by the Study Coordinator and investigators
• Uphold the mission and vision of KEMRI/UW organization

Terms of Employment: One year renewable contract as per KEMRI scheme of service and a probation period for the first 3 months. The successful candidate shall be based in Nyanza.

Remuneration: Compensation is negotiable within a relevant grade, based on educational levels, relevant experience and demonstrated competency. The salary scheme is based on the KEMRI salary scales.

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AIC Githumu Hospital Job Vacancy : Registered Community Health Nurse

• Assessing, planning, implementing nursing interventions and evaluating patients’ outcomes:
• Providing quality nursing care by adhering to therapeutic standards by measuring health outcomes against patient care goals and standards;
• Providing appropriate healthcare service including integrated management of childhood illnesses (IMCI, immunization, PMTCT, ante-natal care and delivery, providing health education and counseling to patients/clients and community on identified health needs;
• Facilitating patients’ admission and initiating discharge plans;
• Maintaining records on patients/clients health condition and care;
• Ensuring a tidy and safe clinical environment and Collecting and compiling data.

Qualifications

• Be a Kenyan Citizen
• Diploma from a recognized college in any of the following disciplines: Kenya Registered Community Health Nursing, Kenya Registered Nursing, Kenya Registered Midwifery, Kenya Registered Nursing/Mental Health and Psychiatry from a recognized institutions;
• Registration Certificate issued by the Nursing Council of Kenya;
• Have a good communication, analytical and reasoning skills;
• Be a strong team player;
• Valid practicing license from Nursing Council of Kenya
• Experience with using a computerized system added advantage

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AIC Githumu Hospital Job Vacancy : Diagnostic Radiographer/Sonographer

Kijabe Hospital is a non-profit, 340-bed hospital owned and operated by African Inland Church (AIC) of Kenya as part of a network of four hospitals and 45 dispensaries.

Job Description

Responsibilities

• Generating images by using cognitive x-ray and ultrasound skills to identify, record, and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images.
• Differentiating between normal and pathologic findings by using independent judgment during the x-ray exam
• Managing work schedule to assure workload coverage.
• Resolving the problems by addressing problems of patient care as they arise and make decisions appropriately.
• Taking responsibility for the safety, mental and physical comfort of patients while they are in your departments’ care.
• Maintaining a daily log of patients seen and completing all required billing information.
• Ensuring preventive maintenance in handling imaging equipments and work area
• Maintaining adequate supplies to ensure uninterrupted service to clients.
• Ensuring compliance with all regulatory requirements.
• Establishing and maintaining ethical working relationships and good rapport with all interrelating hospitals, referral or commercial agencies.
• Ensure Superior Customer Experience to all internal and external clients

Qualifications

• Good communication skills.
• Team player.
• Experience with using a computerized system added advantage.
• Diploma (Higher Diploma) in Medical Imaging services from a recognized medical institution.

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Save the Children Job Vacancy : Meal Coordinator

Save the Children is the world’s leading independent organisation for children. We work in 120 countries. We save children’s lives; we fight for their rights; we help them fulfil their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

We have over two million supporters worldwide and raised 1.9 billion dollars last year to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises.

Following a major transition, our international programmes are now delivered through a merged operation with 15,000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We’re changing to become more efficient, more aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.

Role Purpose

The MEAL coordinator role exists to establish consistent MEAL practices across the Regional Programming Unit portfolio and to provide support to the research and learning agenda for the RPU. He/ She will support the delivery of Monitoring, Evaluation Accountability and Learning (MEAL) in Save the Children RPU program, build the capacity of staff and partners and coordinate information management and reporting systems. The MEAL Coordinator will thus work with program staff to actively seek to incorporate innovation, best practices, and lessons learned for improvement of programme quality. He/she will lead on ensuring alignment with the Save the Children MEAL framework and m inimum standards. He/She will also be the Unit’s MEAL focal point, coordinating Unit level MEAL activities.

Qualifications and Experience

Essential

• At least 8 years supporting MEAL processes in an NGO
• At least 5 years managing a team

Desirable

• Experience in working on child protection and child rights
• Highly developed conceptual, analytical, and innovative problem-solving ability; demonstrated ability to handle complex knowledge management issues
• Extensive practical experience in applying information technology to the implementation of knowledge management and knowledge sharing strategies
• Proven ability to write concise reports and deliver effective oral presentations
• Demonstrated interpersonal skills, including the ability to collaborate effectively in remote teams.
• Excellent partnership building and maintaining skills and ability to guide multiple partners towards achieving agreed outcomes.
• Excellent verbal and written communication in English. Excellent interpersonal and written and oral communication skills;
• Computer literacy (MS Word, Excel, Access, and Power Point)
• Proven data analysis and report writing skills
• Good understanding of child participation, child protection and child rights governance issues
• Knowledge of regional bodies such as the African Union, East African Community, SADC, ECOWAS and Eastern Africa Standby Force is an added advantage
• Strong self-starter who is able to take initiative
• Commitment to Save the Children aims, values and policies, including child safeguarding and data protection

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Forum Syd Job Vacancy : Archiving Officer

Are you organised and like keeping things in order? Are you service-minded and attentive to details? Then our Hub Eastern and Southern Africa office in Nairobi needs your skills.

Hub Eastern and Southern Africa office in Nairobi is responsible for managing programmes in Eastern and Southern Africa. Among other tasks, it sub-grants funding to Swedish organisations for their international development cooperation projects. Hub ESA  is now looking for someone who can help archive different sets of documents in the organization.

About Forum Syd

Forum Syd is a Swedish democracy and rights organization with about 140 Swedish member organizations with diverse partner organizations and networks worldwide. Founded in 1995, Forum Syd’s vision is “A just and sustainable world where all people have the power to effect change” while its mission is “to advocate for changes that contribute to a just and sustainable world; and to strengthen marginalized communities who organize to claim their rights.”

We work with advocacy and capacity building of partner organizations around the world, on issues relating to democracy and human rights. We mediate grants from Sida to Swedish organizations cooperating with local partners in 70 countries. We have offices in Sweden, Vilnius, Cambodia, Colombia, Kenya, Somalia and Liberia. Forum Syd was founded in 1995 and is the largest civil society platform in Sweden with about 140 member organizations.

Forum Syd Hub Eastern & Southern Africa interventions are mainly centred around civil society strengthening, social accountability and community empowerment interventions with the overarching objective of improving the democratic space the region through the fulfilment of rights, equal gender participation and sustainable use of natural resources. To effectively achieve this, Hub ESA works with a broad range of partners and stakeholders both local and international within the different spheres of its work.

Responsibilities

• Ensure that all sets of documents are complete and, if not, contact the relevant officers to add documents.
• Ensure that all sets of documents have only the necessary documents, and remove those that are not required for filing.
• Ensure that all original agreements are registered and, if they are not, register those.
• Archive all documents in their proper place and manner, as per Forum Syd guidelines.
• Support the Archiving Consultant in his/her review and revision of the Forum Syd archiving systems.

Qualifications

• Bachelors ‘ degree/diploma in Library Science
• Some experience of administrative and document archiving
• Personal qualities
• Well-organized, with attention to detail
• Self-directed/motivated
• Service-minded and with good judgment
• Quick learner

This position is a temporary position, starting as soon as possible. The position is located at Hub Eastern and Southern Africa’s office in Nairobi.

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Forum Syd Job Vacancy : Sub-Granting Officer

Do you want to work for a just and sustainable world where all people have the power to effect change?

Are you highly structured and analytical, having integrity and good judgement? Do you have excellent interpersonal and communication skills? Then you are the one we are looking for!

About Forum Syd

Forum Syd is a Swedish democracy and rights organization with about 140 Swedish member organizations with diverse partner organizations and networks worldwide. Founded in 1995, Forum Syd’s vision is “A just and sustainable world where all people have the power to effect change” while its mission is “to advocate for changes that contribute to a just and sustainable world; and to strengthen marginalized communities who organize to claim their rights.”

We work with advocacy and capacity building of partner organizations around the world, on issues relating to democracy and human rights. We mediate grants from Sida to Swedish organizations cooperating with local partners in 70 countries. We have offices in Sweden, Vilnius, Cambodia, Colombia, Kenya, Somalia and Liberia. Forum Syd was founded in 1995 and is the largest civil society platform in Sweden with about 140 member organizations.

Forum Syd Hub Eastern & Southern Africa interventions are mainly centred around civil society strengthening, social accountability and community empowerment interventions with the overarching objective of improving the democratic space the region through the fulfilment of rights, equal gender participation and sustainable use of natural resources. To effectively achieve this, Hub ESA works with a broad range of partners and stakeholders both local and international within the different spheres of its work.

About the position

This position is based in Nairobi and is responsible for sub-granting of development funds to Swedish Civil society organizations who work with international development. This includes the first-line helpdesk to Swedish applicant organizations as well as training of Swedish applicant organization and the administrative work necessary to ensure high-quality sub-granting.

Responsibilities

• Assess programme and project applications and reports in accordance with Forum Syd’s framework for sub-granting.
• Provide coaching to applicant organisations on Forum Syd’s Theory of Change and framework for sub-granting.
• Assess and monitor the capacity of the applicant organisations to meet the requirements of Forum Syd and their compliance with the agreement.
• Analyse and monitor the geographic context and thematic trends relevant to the sub-granting portfolio and prioritised areas of Forum Syd.
• Contribute to the method development and learning of Forum Syd in general.
• Contribute to and carry out capacity-building activities.
• Contribute to Forum Syd’s overall application and reporting processes to donors.

Qualifications

• Relevant academic degree in Development Studies, International Relations, Social Science, Political Science, project management, Human Rights or equivalent qualifications.
• Minimum 5 years of work experience in the development sector working with INGOs and in particular assessing programme and project applications and reports.
• Good understanding of the role of the civil society for/in development in the Eastern and Southern Africa region.
• Good knowledge in Forum Syd’s thematic areas and rights-based approach.
• Good knowledge in Planning, Monitoring and Evaluation (PME) and Result Based Management (RBM)
• Good contextual knowledge in socio-political and economical areas within the areas of operation.
• Good ability to combine theory with operational work and perform qualified analysis and site visits.
• Good knowledge in project administration.
• Excellent ability to express oneself orally and in writing in English.
• Good understanding of development perspectives

This position is offered for an initial two years with three months probationary period, starting as soon as possible. The position is located at Forum Syd’s office in Nairobi. Duty travels are part of the position.

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Minet Kenya Job Vacancy : Head of Marketing

Minet Kenya is a corporate that meets clients’ uncertainties of tomorrow by delivering risk and human capital solutions.

As the largest Aon Global Network Correspondent, Minet has access to over 50,000 colleagues in 120 countries, proprietary data, research and analytics, which enable to manage and secure the risks of tomorrow and give clients an unrivaled advantage.

Department: Marketing

Job Purpose: Develop marketing strategy and plans, implement marketing campaigns, and manage collateral for new business acquisition, client retention, and growth of the clients through successful marketing end management programs to deliver outstanding revenue growth.

Responsibilities

• Responsible for coordination and implementation of company product branding, positioning, pricing, promotion, distribution, and new product launches.
• Manage campaign and monthly budgets while hitting pre-determined targets in ROI, and micro-conversion optimization.
• Work close functionally with other divisions to develop and manage the production of marketing campaigns and effective clients’ communication tools
• Champion the process of new product development, and other operational aspects such as process enhancements and client relationships management.
• Establish and maintain appropriate systems for preparing market intelligence statistics and reports on target business to facilitate development of strategies to give Minet a competitive edge.
• Ensure that business retention is optimized and that in all cases the prescribed retention ratio is observed, attending major prospects prearranged meeting for business prospecting and service to existing clients.
• E-commerce, direct response, ROI-focused campaign management
• Ensure acquisition and processing of all Tender documents, ensuring that the best options and pricing of premium is obtained, standards are maintained and timeous delivery of tenders / quotations.
• Oversee media relationship, digital marketing, planning and execution of corporate events to include corporate social investment.
• Ensure timeliness of work processing, including report writing, client surveys and department budget preparation.

Qualifications and Work Experience

• A Bachelor’s Degree in Marketing, Business Administration or related field.
• Minimum of 7 years hand on experience gained In Insurance marketing environment with at least three years at supervisory management level.

Job Competencies

• Authentic leadership
• Exceptional technical and behavioural skills
• Exceptional written and oral communication skills
• Teamwork – Exceptional ability to build morale and group commitments to goals and objectives
• Innovation – Generates suggestions for improving work and demonstrate commercial astute
• Judgment – Exhibits sound and accurate judgment
• Confident- Self-motivated, enthusiastic and self-aware
• Agility- Ability to adapt to suit changing business environments.
• Strong sense of Marketing analytics and how to derive actionable insights

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HELP Logistics Ltd Job Vacancy : Project Manager East Africa

As Project Manager you will be a key member of the HELP Logistics team in East Africa. You will support the team to create a bridge between humanitarian, commercial and academic organisations and transfer innovative supply chain knowledge to HELP’s humanitarian partners. Your primary focus will be on building capacity in individuals and organisations by providing consulting services, bespoke technical trainings, and certificate and higher education programs. With prior experience in East Africa, you will add knowledge of the local context to HELP’s projects in the region. You will work in a team with HELP colleagues, dedicated staff from partner organisations and external experts to understand and analyse partner operations and potential weaknesses and bottlenecks. This requires strong analytical and computational skills. Based on those findings you will develop, present and implement technical solutions to enhance the partner’s supply chain performance. To make sure all projects are delivered at the highest possible quality standards, you will follow HELP’s framework approach and apply consulting and training tools and techniques. You will also update and enhance those tools and develop new ones if needed. To constantly strengthen and increase HELP’s footprint in the region you will support the Regional Director by maintaining the existing partnerships, expanding the network of humanitarian partners and generating new partnership opportunities. To keep HELP’s regional office operational, you may occasionally be asked to support the team on organisational and administrative matters.

Responsibilities

Consulting

• Analyse key supply chain functions and processes (assessment, procurement, warehousing, transportation and distribution).
• Identify weaknesses and bottlenecks within the partner’s supply chain.
• Assess organisational structures for operational fitness.
• Develop customized solutions, present to partner and support implementation process.
• Coordinate with project team and organize and facilitate workshops with various stakeholders (government, universities, NGO’s, UN agencies).
• Maintain relationships with existing clients and establish new partnerships.
• Mentor interns from partner universities.
• Develop new consulting tools and techniques.
• Draft project reports for internal and external purposes.

Training and Networking

• Plan, organize and conduct trainings for humanitarian partners.
• Adjust training package to local context and customer’s requirements.
• Develop new teaching material and case studies.
• Advocate the value of logistics and supply chain management in workshops and conferences.
• Build and maintain knowledge management database for projects in the region.
• Teach modules at universities and schools.

Organisation, Reporting and Administration

• Project and activity reporting to Regional Director and Headquarters.
• Resource and budget planning and management.
• Travel organisation and planning.
• Provide media when appropriate to record project development and outcomes (photos, videos, case studies).

Qualifications and Experience

• First-level or advanced university degree in Supply Chain Management, Logistics, Procurement, Business Administration, Management or Economics.
• A minimum three (3) years relevant experience in supply chain and logistics and/or other related technical field is required.
• Understanding of humanitarian and development sector is an advantage.
• Strong planning, management and coordination skills, with the ability to organise a substantial workload comprised of complex, diverse tasks and responsibilities.
• Experience in project management and project management tools in relation to multiple medium sized technical projects (up to USD 50,000) required.
• Experience in collaborating with institutional donors, academic institutes and commercial companies an advantage. Ability to build relationships quickly with a wide range of people, both internally and externally.

Functional Competencies

• Ability to synthesize and analyse information, and formulate and present clear recommendations. Previous consultancy experience or can demonstrate communication and negotiation skills.
• Strong data analytical skills. Proven ability to gather data, analyse and diagnose supply chain and logistic problems.
• Training experience with at least 100 training hours of in-class training.
• Cross-cultural awareness, understanding and sensitivity. Familiar with political, cultural and economic situation in East Africa.
• Computer literate (MS Word, Excel) and competency in managing spreadsheets.
• Excellent written and spoken communication and interpersonal skills.
• Fluency in English.
• Willingness and ability to travel extensively within the region.
• Commitment to HELP Logistics (and Kuehne Foundation) values and behaviours.

Core Competencies

Professionalism

• High quality expectations in regards to own work and holds him/herself accountable for project results.
• Apply HELP’s teaching material and concept in teaching methodology.

Collaboration

• Build and maintain effective relationships with team, external partners and supporters.
• Be able to work in a team of HELP staff and external experts and be open to learn from others.
• Approachable, good listener.

Uniqueness

• Retain our independence as a trusted, long-term third party to partners.
• Develop innovative, impactful solutions.

Integrity

• Honest, encourages openness and transparency.
• Develop meaningful and bespoke solutions.

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HELP Logistics Ltd Job Vacancy : Education Coordinator

HELP Logistics Ltd is looking for a dynamic, committed, well-educated Education Coordinator to support higher education program development with universities in the East Africa region. Based in Nairobi, this is for a 2 year contract (renewable). This position will report to the Regional Director East Africa with a Technical Support line to the Director Global Logistics Education (Germany). You will be expected to travel up to 60% of the time to support projects in the region.

HELP Logistics is a non-profit subsidiary company of the Kuehne Foundation. The Foundation is privately owned and founded in 1976 by the Kuehne family in Switzerland. HELP Logistics AG has a registered headquarters in Switzerland since 2014 and has sub-offices in Singapore, Amman and Nairobi to support programmes in Asia, Middle East and East Africa respectively. HELP Logistics Ltd. provides support to the humanitarian and development sector through supply chain optimization analyses, research, training, and education.

Job Purpose

As the Education Coordinator you will deliver and coordinate education activities in close collaboration with multiple stakeholders in various countries across East Africa. In the area of higher education, you will work closely with universities establishing, reviewing, and supporting taught degree programs at Bachelor and Master level as well as research programs including PhD-funded projects. You will further collaborate with university faculties in the design and delivery of short courses and trainings for logistics professionals at vocational and executive level. Your role aims to build the capacity of higher education institutions so they can deliver degree level and training programs independently in the future at with high quality, at internationally accepted standards, and for the benefit of the regional and country needs related to supply chain management, logistics, and transportation.

Responsibilities

Education

• Ensure the quality in design and delivery of higher education degrees in logistics and supply chain management at East African universities.
• Support the organization of Train-the-Trainer courses.
• Integrate higher education specialists (academics) and professionals from HELP’s international network into the regional education activities.
• Carry out university performance reviews for programs and faculty members.
• Coordinate and collaborate on regional activities with headquarters and other regional sub-offices.
• Support the establishment of a regional academic community in logistics and supply chain management.
• Reach out to international and regional stakeholders (e.g. NGO, GO, associations, etc.).
• Attend public events (e.g. conferences, round tables, etc.) representing HELP and advocating for improved supply chain and logistics.
• Provide support for teaching, research, and field trip projects.

Organisation, Reporting and Administration

• Project and activity reporting to Regional Director and Headquarters.
• Resource and budget planning and management.
• Travel organisation and planning.
• Provide media when appropriate to record project development and outcomes (photos, videos, case studies).

Qualifications and Experience

• Experience in higher education faculty and/or administration (e.g. curricula design), preferably in a management-related discipline.
• PhD in a management-related discipline.
• Teaching experience in management subjects at higher education and/or at executive teaching level.
• International experience in related areas.
• Computer literate (MS Word, Excel) and competency in managing spreadsheets.
• Excellent written and spoken communication and interpersonal skills.
• Fluency in English.
• Willingness and ability to travel extensively within the region (potentially 60 – 70%).
• Commitment to HELP Logistics (and Kuehne Foundation) values and behaviours.

Core Competencies

Professionalism

• High quality expectations in regards to own work and holds him/herself accountable for project results.
• Apply HELP’s teaching material and concept in teaching methodology.

Collaboration

• Build and maintain effective relationships with team, external partners and supporters.
• Be able to work in a team of HELP staff and external experts and be open to learn from others.
• Approachable, good listener.

Uniqueness

• Retain our independence as a trusted, long-term third party to partners.
• Develop innovative, impactful solutions.

Integrity

• Honest, encourages openness and transparency.
• Develop meaningful and bespoke solutions.

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Meridian Health Group Job Vacancy : Business Development Officer

Meridian Health Group (MHG) is one of the fastest growing service providers in the Kenyan medical industry providing the full spectrum of healthcare services.

Job Summary

The position holders will be responsible for formulating and implementing sales and marketing strategies to ensure increased revenue, profits, market share and customer satisfaction and the realization of short term and long-term hospital marketing objectives. They will also be tasked with identifying new opportunities in the industry.

Responsibilities

• Identify potential clients and the decision makers within the client organization.
• Set up meetings between client decision makers and hospital management team.
• Develop proposals that speak to the client’s medical needs, concerns, and objectives.
• Keep a keen eye on market trends and the competition.
• Gather information from corporate clients, assessing their medical needs and risk profile.
• Attend industry events to increase brand awareness and acquire new contacts.
• Prepare status reports on client meetings and sales strategy
• Prepare status reports to management as needed.

Qualifications

• Bachelor’s degree in Sales and Marketing or Business-Related Field.
• At least 3 years’ experience in Corporate Sales.

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ATS Travel Job Vacancy : Travel Operations Manager

ATS Travel is a leading travel agency in Kenya with several branches spread across the country. We are looking for competent self-driven and result oriented professional for Travel Operations Manager position in the Travel Department. The position reports to the Managing Director.

Job Objective

The role of the Travel Operations Manager is to lead and coordinate the daily activities of travel consultants, consisting of up to 12 travel consultants. Main objective is to ensure seamless service to ATS TRAVEL clients. Some of the main duties of the Operations Manager include monitoring the overall activity of all travel accounts. Ensure that call and email volumes are monitored to meet the customer service standards. Manage and lead team members to ensure that they are available to provide the contracted customer service during working hours, and have the skills to make arrangement in GDS for flights, transport, and accommodation for a trip.

Responsibilities

Sales & Marketing 

• Marketing & Selling all travel products- Help in promoting and marketing the business, sometimes to new niche markets, this may need time out of the office to see new prospects and dormant clients. Also may require delegation consultants to specific dormant accounts. (New Business)
• Dealing with customer enquiries & complaints, aiming to meet their expectations- Account Management/Customer service
• Maintaining and following clients for business- (Retention) by ensuring all consultants follow up on client enquiries for closure by calling/emailing to ensure client enquiries are confirmed.
• Developing business strategies to increase profitability
• Ensuring increased sales revenues month by month
• Ensure consultants do telesales on daily basis (train if need be) especially on dormant or inactive accounts for the past one week.
• Track sales per client, comparative analysis of previous year-same month, month to month, propose strategy to increase or maintain sales.
• Online booking tool adoption and awareness

Operations Management

• Manage daily service levels across all communications channels:
• Transaction processing time, i.e. turnaround time. Ensuring all client enquiries are responded to on time as per departmental SLA- domestic/regional tickets, 30minutes- International tickets
• Telephone and email service factor monitored and met
• All enquiries/quotations are converted into sales- 80% conversions through timely follow up of quotations by consultants, keeping records of all enquiries and sales through daily reports
• Client feedback on rejected quotations, and measures to correct the problems thereof
• Provide the highest levels of service delivery to clients and stakeholders. Ensure all client complaints are resolved within 24 hours of reporting
• Ensure 24 hour access and availability to service is seamless and efficient
• Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
• Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner. Ensure Ticketing reports are done daily by the consultants by COB.
• Create a Customer First culture and manage culture Change

Financial Management & Reporting

• Ensure maximum profitability of the travel department to the Company by;
• Negotiating with travel partners for best rates (discounted fares, special fares, commissions etc.) to earn competitive advantage
• Ensure airline penalties and losses from consultant errors are minimized – ADMs. Penalties/losses are audited, analyzed, reported and mitigations in place to minimize them.
• Ensure all ticketing reports are done accurately, consultants countercheck the client invoices before signing for dispatch.
• Ensure all unutilized tickets (ticket refunds and tax refunds)  are done on time- monthly
• Develop, implement and monitor departmental budgets, maintain statistical/financial records.
• Submit monthly performance & risk reports to management- Sales, profitability etc.

Administration

• Develop, review the departmental operational policies, processes & procedures
• Ensure implementation and compliance to policies and procedures through constant supervision
• Ordering stationery and disposables to ensure smooth running of the department
• Ensure cleanliness of the department
• Manage consultant’s weekend rota and 24 hour schedule, ensuring reachability and availability on weekends, holidays and off office hours.
• Manage consultants leave and attendance
• Record keeping for the department- clients lists, consultants managing the accounts, contracts/pre-qualifications and contract expiry dates etc.
• Conduct weekly meetings with consultants (every Wednesday) to update on departmental performance, customer complaints, issues etc.

People management

These includes the following;

• Monitor team activity and workload in order to identify recruitment needs and seek approval.
• Participate in recruitment of approved new team members and conduct interviews in a timely manner and in accordance with company standards. Final recruitment subject to approval with the HR manager and Director
• Constantly motivating the travel team to hit their targets and ensure company profitability;
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
• Meeting management to advise on strategy, finding out about any local issues and future trends;
• Overseeing the recruitment, selection and retention of staff as well as staff training;
• Organizing incentives, bonus schemes and commissions in liaison with HR & Operations
• Communicating with consultants and providing encouragement, help and advice;
• Dealing with disciplinary matters and customer complaints.

Performance Management 

• Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (E.g. account management, finance, sales and IT).
• Manage, motivate and provide direction to direct reports to achieve agreed targets.
• Maximize team productivity through ongoing reporting, feedback and counseling. Goal setting, review and appraisal process of consultants.
• Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
• Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
• Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development

Risk management

• Monitor and report on all issues pertaining to the operation, escalating and closing off all risks

Leadership and Management

• Lead, coach, mentor and empower direct reports to meet the operational goals.
• Ability to mentor direct reports and identify opportunities for growth within the department.

Skills, interests and qualities

The skills required to perform such work are as diverse as the function itself. The most important skills are:

• Excellent written and Oral Communications skills
• Organizational abilities. Planning and prioritizing through execution to monitoring for productivity and efficiency.
• Analytic capabilities/understanding of processes and implementation of SOPs
• A broad understanding of other functions. An attention to detail and analytical.
• Coordination and optimization of processes for maximum efficiency.
• Quick decision-making with a clear focus on problem-solving.
• People skills- must people skills to properly navigate the fine lines with colleagues, subordinates and senior management. Ability to interact and cooperate with all company employees.
• Creativity- ability to finding new ways to improve corporate performance.
• Tech-savvy. Familiar with the most common technologies used in the industry, a deeper understanding of the specific operation technology at the organization including PBX Phone system management, Amadeus/Galileo Script writing, TRAMS Interface experience, Client Base Plus development, integration and deployment for leisure or corporate travel, automated ticket-based ticketing and tracking system.
• IT/Computer Knowledge skills- Expertise with the Galileo/Amadeus GDS platform and web fares integration, working in an automated Quality Control environment, and Implementing best practices.
• Resilience to cope with long hours and pressure at peak times
• Innovation and energy with a desire to drive others;
• Commitment to people management;
• Sound judgment with attention to detail

Qualifications, Experience and Attributes

• Minimum Bachelor’s Degree (Tourism & Travel or business related) with relevant managerial and travel-related experience.
• Minimum Experience: 6-10 years of direct supervision of front line travel Consultants in a corporate travel environment.
• Experience managing leisure, group or event travel.
• Specific functional experience, perhaps in operations, marketing, sales, retail or IT role, may be advantageous.
• Advanced knowledge of GDS system – Amadeus/Galileo
• Good  leadership skills and knowledge of people management
• General understanding of KPI used in travel industry
• Good understand of customer service skills
• Good financial understanding of budget and reports
• A strong business acumen
• Excellent Phone & E-mail etiquette
• You could be on call 24 hours a day. Should be prepared to work late hours and also on holidays if need be.

The post ATS Travel Job Vacancy : Travel Operations Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post ATS Travel Job Vacancy : Travel Operations Manager is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/