Trending Jobs: 2020-08-02

Friday 7 August 2020

Impact Officer at Amref Health Africa

Amref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa’s largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million. We have 19 innovative products and project models that have successfully been implemented and transformed 5.4 million lives.

Duration Of Contract: 1 Year

Job Description

The Impact Officer will be responsible for working with the business development team to support the development of programs which result in social change, in the communities we serve and reach. They will also be responsible for keeping up with the latest evidence generated from Amref Enterprise programs to ensure informed decision making.

Responsibilities

Work with business development to establish and implement measurable goals for the Amref Enterprise impact agenda.
Work with business development to support the inclusion of human centred design in proposals
Lead the development of opinion pieces, white papers and publications in peer reviewed journals to establish AEL as an opinion leader.
Gather and use relevant data to drive the development of strategy and decision making.
Support the development of a criteria to support decision making on opportunities.
Encourage innovative thinking and lead the development of health programme experiments to ensure we develop effective, scalable and replicable solutions.
Support the design of programme dashboards to ensure the program teams have timely awareness of programme performance.
Coordinate the development of programme surveys, reviews and oversee the maintenance of M&E databases.
Develop and oversee operational research and impact evaluation of programmes, including reporting study results.
Manage the IRB processes for approvals and follow up actions
Support the development of Board reports
Invest time and resources to train and develop the capacity of the business development team in using design thinking and human centred approaches to proposal development.
Support the development of teams who share your commitment to evidence and technical excellence.
Create strategic partnerships which advance the capacity of Amref Enterprises to reach its potential.
Develop and maintain a knowledge products and assets repository including research protocols and tools, reports, data sets, and publications
Develop and maintain inventory of resource persons in the design andimplementation of research, M&E, etc
Assess Amref’s context of operation and develop a list of research ideas
Produce high quality and varied research outputs and learning products for a range of audiences including analysis, report writing and presentations where necessary
Support the development of Research and Learning frameworks, tracking progress against programme indicators and collecting information relevant to improving the evidence base for the design of programmes.

Qualifications

Bachelor’s degree with relevant work experience; Master’s degree desirable;
Knowledge of human centred design methods;
Fluent in written and spoken English;
Proven financial management and analytical skills including experience in planning and managing budgets;
Excellent writing skills with ability to write reports, articles and promotional materials;
Excellent verbal communications skills with the ability to present scientific data to lay audiences; and
Proficiency in the use of computer software, especially Microsoft
At least 4 years relevant experience;
Public health experience in a diverse range of technical areas not limited to reproductive health, HIV/AIDS, Non-Communicable diseases and WASH;
Ability to use data to inform decisions and an ability to synthesize and analyse data using a range of tools g. SPSS and Nvivo;
Successful publication in key peer reviewed journals as 1-3rd author and experience presenting scientific information to a varied audience; and
Understanding of human centred design methods and their application to global health challenges
Ability to work to deadlines and prioritize
Leadership and motivation
Relationship building and networking
Excellent problemsolving
Creative and lateral
Self-motivated with positive
Ability to work on own initiative and as part of a
Strong IT
Excellent attention to
Analytical, strategic orientation and
Integrity, commitment and respect for diversity
Team work, leadership and collaboration
Innovative approach to challenges
Commitment to Amref Health Africa’s mission, vision and values

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Technical Purchase at Safal Group

The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. In 2003, all operating companies were reversed into the current holding company called Safal Investments Mauritius Limited and conduct its business across Africa as the Safal Group.Today, the Safal Group manufactures in 10 African countries and sells and markets its building solutions across the continent.

Candidate Specification:

Qualifications required: Minimum academic qualification: Bachelor’s degree in engineering

Experience required:

General work experience (years): 10 years in engineering, technical procurement

Specific to the position (level/discipline/years): 3 years in a similar role

Industry: Manufacturing, Engineering

Roles & Responsibilities

Inventory

Monitor the inventory of SKU’s, spare parts, consumables; spare parts, consumables, traded items) and advise the Supply Chain Manager on required changes to SKU master data (safety stock, reorder point levels, reorder quantities) aimed at balancing inventory levels with expected service levels for each category, using inventory optimisation software (excel, SAP or other specialised software)
Keep the inventory control optimisation software active and up to date by liaising with IT/SAP team and software vendors
Reporting on inventory KPI’s and leading initiatives to improve inventory performance and reduce cost, which include initiatives in stores, operations and maintenance departments
Work out spare parts requirement plans together with maintenance department, in order to make sure the right quantity and type of SKU’s are available at the right moment
Assisting in updating and improving master data of SKU’s (descriptions, vendor information, stocking parameters)
Support other Safal group companies in their inventory optimisation if called upon by the Supply Chain Manager
Adhere to FIFO for all spares and consumables

Procurement

Monitor Purchase Requests (PR’s) that are generated in SAP using the optimised stocking parameters
Follow up with procurement on the execution of Purchase Orders (PO’s) that result from above mentioned PR’s
Work with procurement on setting up framework agreements for materials/items that are frequently purchased and readily available

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Fireman II at Tana River County

Tana River County is one of the forty seven (47) counties in the Republic of Kenya. The County takes its name from River Tana which is the longest river in Kenya. It is a County in the former Coast Province, Kenya with an area of 35,375.8 square kilometers (13,658.7 sq mi) and a population of 262,684 according to the 2012 census. The administrative headquarter of the county is Hola. The County has three sub counties; Bura, Galole and Garsen.

JOB GROUP ‘F’

No of Positions: 2

Duties and responsibilities

The specific duties of Fireman II will include;

Inspection and maintenance of fire-fighting appliances;
Assisting in rescue operations during emergency;
Operating appliances and communication equipment and siting of fire appliances.

Requirements for Appointment

For appointment to this grade, a candidate must be in possession of;

Served in the grade of Fireman III or a comparable grade in the Public Service for at least three (3) years;
Fireman II Certificate from a recognized Fire Service Training School/Institution;
First Aid Certificate course lasting not less than one (1) week from St. John’s Ambulance or Kenya Institute of Highways and Building Technology (KIHBT) orany other recognized institution;
Shown merit and ability as reflected in work performance and results.

Remuneration: As prescribed by salaries and Remuneration Commission (SRC)

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Inspector Fireman at Tana River County

JOB GROUP ‘H’

Duties and responsibilities

The specific duties will include;

Inspection, repair and maintenance of fire installations in public buildings, hospitals and institutions.
Performing any other relevant duties as may be assigned from time to time.

Requirements for Appointment

For appointment to this grade, a candidate must be in possession of;

Diploma in Mechanical/Electrical/Chemical Engineering or equivalent and relevant qualification from a recognized institution;
First Aid Certificate course lasting not less than one (1) week from St. John’s Ambulance or Kenya Institute of Highways and Building Technology (KIHBT) or any other recognized institution;

Terms of service: All positions on contract shall be three (3) years
Remuneration: As prescribed by salaries and Remuneration Commission (SRC)

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Enforcement Officer at Tana River County

JOB GROUP ‘E’

No of Positions: 55

Duties and responsibilities

The specific duties of Enforcement Officer will include;

Recording statements;
Drafting charge-sheets;
Giving evidence in court;
Marking and preserving exhibits;
Performing customer care desk duties such as receiving and directing reportees to the relevant offices;
Collecting, processing and disseminating information;
Preliminary investigations;
Effecting lawful arrests;
Performing traffic duties such as traffic flow control, directing motor vehicles;undertaking report office duties;
Hoisting and lowering of flags;
Carrying out riot and crowd control;
Performing guard duties;
Responding to distress calls;
Collecting intelligence;
Undertaking patrols;
Screening people entering public places;
Performing band duties,
Providing escort duties;
Ensuring compliance with county laws in conjunction with other law enforcement agencies
Performing various parade duties;
Any other duties assigned.

Requirements for Appointment

For recruitment and appointment to the rank of Constable of the Directorate of Tana River County Enforcement, a candidate must:

have Kenya Certificate of Secondary Education (KCSE) mean grade of D- (Minus) and above from Kenya National Examination Council or its equivalent qualification from a recognized examining body;

Served in disciplined services at the rank of Constable, Private or Warden.
Be a Kenyan citizen;
Be physically and medically fit;
Be certified medically fit by a Government doctor.
Be between the age 18 and 30 years and below 45 years for retirees of disciplined services.
Be in possession of a National Identity Card;
Have no criminal record

Terms of service: All positions on contract shall be three (3) years
Remuneration: As prescribed by salaries and Remuneration Commission (SRC)

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Senior Technical Officer, CMC and Regulatory Systems Strengthening at US Pharmacopeia

The Senior Technical Officer, Chemistry, Manufacturing and Controls (CMC) and Regulatory Systems Strengthening (RSS) will have expert skills in pharmaceutical manufacturing, dossier evaluations/submission and inspection. He/she must understand the pharmaceutical development process from pre-clinical development through life cycle management. The selected candidate will be responsible for providing specialized technical assistance in the areas of regulatory systems strengthening with emphasis on dossier assessment/evaluation and conducting manufacturing facility audits for compliance to current Good Manufacturing Practice (GMP). He will initiate the development of regulations, directives, manuals, guidelines, procedures and other relevant tools and promotes their proper implementation. The incumbent will serve as a focal point for initiatives to build capacity of manufacturers in order to institute good practices for ensuring medicines quality at various stages including medicine production, registration, market authorization/ licensing and inspection. As the lead for PQM+ pharmaceutical manufacturing and regulatory activities in the region, the Senior Technical Officer provides technical oversight related to the program’s objective of increasing the supply of quality-assured, essential medical products, including provision of technical assistance to manufacturers (including, product development, good manufacturing practices, dossier development and submission).

Roles And Responsibilities

Provides technical oversight of activities to support local manufacturers in the region to implement and comply with GMPs and in the development of dossiers to submit for WHO prequalification.
Leads in the provision of technical assistance to regulatory authorities, particularly in the areas of good manufacturing practice (GMP) compliance audit and pharmaceutical product dossier evaluation.
Designs and implement interventions aimed at strengthening overall regulatory systems and improving medicine quality assurance systems in the region including the development and implementation of regulations, directives, manuals, guidelines, procedures and other relevant tools.
Provides technical leadership and ongoing support and improve efficiency and effectiveness of the medicine marketing authorization process.
Manages technical assistance and advises in the development of tools for marketing authorization, clinical trial approval and compliance to good clinical practice (GCP).
Provide training in dossier assessment, GMP compliance, good distribution practice (GDP), good storage practice (GSP) and good inspection techniques for staff regional/city administration regulatory bodies.
Support building capacity of regional medicine regulatory bodies in the development of regulatory tools and inspection of the distribution channel and retail outlets of pharmaceutical products.
Work closely with country team to support development and deployment of strategies in pharmaceutical sector development
Actively contribute to annual programmatic and resource planning process and to the development of quarterly and annual reports

Basic Qualifications

Minimum of 8 + years of experience leading and implementing technical assistance programs in expanding access to global health products and pharmaceuticals
Bachelor’s degree in pharmacy, pharmaceutical science, chemistry, engineering or science related field of study required
Working understanding of Chemistry, Manufacturing and Controls, good manufacturing practices, dossier evaluation and inspection
Direct experience implementing USAID-funded programs
Direct experience with and understanding of WHO pre-qualification process Strong written (especially technical writing) and oral communication skills
Willingness to travel at least 25% of the time.

Preferred Qualifications

Minimum 3+ years of people management experience and skills
Experience in at least one of the following health areas: HIV/ AIDS, malaria, TB, NTDs, AMR, MNCH

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Senior Quality Assurance (QA) Engineer at GOODINFO

GOODINFO is a technology-focused management consulting firm. We help our customers turn great, tech-based ideas into products and services their customers will love.

We are looking for a Senior Quality Assurance (QA) Engineer to develop and execute exploratory and automated tests to ensure product quality, for our customer in the insurance industry for a 6-month full-time contract. The ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.

To be successful in this role, you need to have:

Expertise in REST, SOAP, Message Queue, Graph QL standards
Experience with test automation leveraging AWS tools
Expertise in testing planning and test execution
Expertise in testing levels – unit, functional, system and integration, penetration testing, UATs
Expertise in Python/Java
Excellent communicator
Great project management skills

Requirements:

5+ years of software development preferably within insurance, banking or telecoms industries
3+ years as a test engineer across platforms (web & mobile)
3+ years of complex applications integration
AWS developer associate certification.
AWS Serve-less development

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Integration Developer at GOODINFO

GOODINFO is a technology-focused management consulting firm. We help our customers turn great, tech-based ideas into products and services their customers will love.

We are looking for a Senior Integration Developer/Engineer for the role of an Integration Engineer who will plan, design, and implement integration processes for our customer in the insurance industry for a 6-month full-time contract.

To be successful in this role, you need to have:

Expertise in REST, SOAP, Message Queue, Graph QL standards
Familiarity with common financial data integration standards such as the ISO 8583
Experience with mobile money systems implementation involving at least one major telco
Experience with global electronic payments systems development and integration, notably PayPal, MasterCard, VISA
Experience with Elastic search is a plus
Knowledge of NoSQL databases and SQL databases
Test-Driven Development
CI/CD Automation processes and tools
Expertise in Node.JS or Java

Requirements:

5+ years of software development preferably within insurance, banking or telecoms industries
3+ years of complex applications integration
AWS developer associate certification.
AWS Serve-less development

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Senior Frontend Developer at GOODINFO

GOODINFO is a technology-focused management consulting firm. We help our customers turn great, tech-based ideas into products and services their customers will love.

We are looking for a Senior Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation mobile applications. Android programming works closely with other app development and technical teams, for our customer in the insurance industry for a 6-month full-time contract.

To be successful in this role, you need to have:

Expertise in REST, SOAP, Message Queue, Graph QL standards
Experience with Android SDK
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle.

Requirements:

3+ years developing Android Mobile Apps
5+ years of software development preferably within insurance, banking or telecoms industries
3+ years of complex applications integration
AWS Developer Associate Certification.
AWS Serve-less Development

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Customer Service Representative at Cigna

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career.

Your Job

You address our clients’ questions with expertise and empathy by e-mail and telephone. These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.
You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.
You make sure that hospitals worldwide receive all necessary documents for a plan member’s admission within the best possible terms.
All of these tasks are performed in English or other languages.

Your Profile

You have a bachelor or master degree or equal through experience.
You have active knowledge of English. Knowledge of an extra language (French, Portuguese) is an asset.
You are strong in communication.
You are service-minded.
You work accurately and you do not mind working with tight deadlines.
You have a strong sense of responsibility.
You can easily handle procedures regarding document verification.
You can easily work with several software applications simultaneously (PC, mainframe, multimedia, etc.).
You like to work with numbers.
You handle confidential information in a discrete manner.
You work autonomously but also enjoy working as part of a team.
You like to take initiative.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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Director, Public Policy – Sub-Saharan Africa at Mastercard

Mastercard is a leading global payments & technology company that connects consumers, businesses, merchants, issuers & governments around the world.

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

An experienced public policy practitioner to drive Mastercard’s advocacy efforts in Sub-Saharan Africa.

The jobholder will bring a positive commitment to joining a dynamic and collaborative team focused on the formulation and implementation of strategic plans for government and third-party influencer engagement to positively shape the policy debate and outcome.

The Key Objectives Are

Position Mastercard as a trusted partner and enabler of the national agenda, focusing on accelerating the migration to electronic payments to enable digital economies, spurring innovation and driving financial inclusion.
Enable business and safeguard Mastercard’s interests by advocating a conducive regulatory environment.
Create a positive cycle of engagement whereby our policy advocacy is reinforced by demonstrating our value proposition through strategic communications and government programs.

Based in the Mastercard office in Nigeria (or at another Mastercard office within Sub-Saharan Africa), the role reports to the Vice President and Head of Public Policy – Middle East & Africa and will engage in regular consultation with the Division President and his direct reports. The jobholder will work closely with colleagues in the business, legal and regulatory functions to ensure issues that are of concern to Mastercard are identified and managed in a way that benefits Mastercard and our stakeholders.

Responsibilities

Develop and execute public policy strategy and implementable engagement programs for the Division. These programs will be designed to both preemptively head-off and respond to legislative, policy and regulatory threats to Mastercard and the electronic payments industry.
Brief country, regional and global executive management of regulatory developments, recommend appropriate course of action and work closely with internal stakeholders to move the agenda forward.
Establish and enhance relationships with key government officials and third-party influencers.
Coordinate industry cooperation on non-competitive public policy issues and represent Mastercard in industry forums, associations and related activities.
Manage external agencies to represent and advocate Mastercard’s interests.

Experience Required

The ideal candidate will have a distinguished track record as a high achieving public policy practitioner with a demonstrated capability to develop and successfully execute policy advocacy programs.
Educated to university degree level, with 10-12 years’ experience in similar Public Policy or Government Relations roles in a major multinational business or consultancy.
An intimate working knowledge of the processes and inner workings of the legislative and political process and an ability to analyze the impact of legislation on Mastercard and develop strategies to move our interests forward.
Strong leadership skills with particular success building and enhancing credibility for the function with the organization.
A collaborative team player who will work well with senior management and peers, as a high-energy, self-motivated and results-driven individual.
Must possess strong analytical approach to problem solving, ability to develop creative solutions to complex problems, able to deal with short deadlines and work productively in high pressure situations in dynamic commercial and policy environments.
Excellent written and spoken English and French communication and interpersonal skills as a foundation for developing and maintaining strong internal relationships at all levels, cross-functionally and across business units and geographies within Mastercard.
Willing to travel both within Sub-Saharan Africa, and as necessary to the regional headquarters in Dubai and global headquarters in New York.
While knowledge and experience of the financial services and payments sector is valued, candidates need not be currently working in these sectors. Experience in the technology sector also a plus.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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Electro-Mechanical Technologist at Tana River County

Job Description

Participation reviews and controls work activities related to the installation, testing and commissioning and maintenance of various electrical and mechanical systems other electro- mechanical equipment and infrastructure as per County policies, procedures and quality standards.

Responsibilities

Carry out first and second line Routine and Preventive Maintenance of AC and DC power Plants in water
Record all tasks carried out and maintain Records of Power Plant, meter readings
Be familiar and carry out fault finding in AC and D.C Plants and associated installation work;
Participate in AC and D.C Power Plant associated installation work in water
Be able to carry out routine and preventive maintenance of Generator sets including AMF Panel as when
Ensure Power Plant Safety Procedures followed at all
Attend to Emergency Call Outs as when
Ensure all areas are kept clean and tidy;
Highlight to his superiors any abnormalities associated with Power Plant or any other Cooperate equipment and
Assist other Power Plant cadres in case of emergency maintenance or
Perform other duties as assigned by

Qualifications

Be a Kenyan citizen;
Be a Holder of
Diploma/Certificate/ Trade Test in Electrical Electronics Engineering;
3 years’ experience in maintenance field;
Experience in electronic/electrical servicing or maintenance of Water supplies equipment will be a distinct
Skills;
Good verbal and written communication skills;
Good Time management skills. Abilities viii. Ability to work under pressure;
Must be able to work alone (with little or no supervision;
Resolving problems efficiently, quickly, in a timely manner;
Adoptable and flexible;
Quick leaner;
Well disciplined, honest and responsible;
Has Eye for
Proficiency in computer applications;
Satisfy the requirement of Chapter Six of the Constitution of Kenya

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Clerical Officer II at Tana River County

Job Group ‘F’

No of Positions: 12

Responsibilities

Compiling statistical records;
Sorting, filing and dispatching letters;
Maintaining an efficient Filing system;
Processing appointments, promotions, discipline, transfers and other related duties in human resource management;
Computation of financial or statistical records based on routine or special sources of information
Preparing payment
Compiling Data, Drafting simple

Qualifications

For appointment to this grade, a candidate must be in possession of;

Kenya Certificate of Secondary Education KCSE C- or its approved equivalent; and
Proficiency in computer application;

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Support Staff at Tana River County

Job Group ‘C’

No of Positions: 12 Posts

Responsibilities

Carrying out office cleanliness;
Maintaining an up to date filing system in the office;
Attending to visitors and clients; and
Ensuring security of office

Qualifications

Kenya Certificate of Secondary Education (K.C.S.E) mean grade D- (Minus) or its approved
Must have attended Courses of not less than or in aggregate of at least one (1) month in various areas of

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Drilling Assistant at Tana River County

Job Group ‘E’

No of Positions: 2

Responsibilities

Learn and assist in checking and maintaining the drill and water engines;
Greasing drill rods and casings;
Collecting and arranging samples and;
Receiving, labelling and recording samples and test pumping

Qualifications

For appointment to this grade, a candidate must be in possession of;

Must be in possession of the Kenya Certificate of Secondary Education (K.C.S.E.) Grade D+ or its approved equivalent with a minimum of grade C- Mathematics, English, Physics, Chemistry or Geography.

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Finance Associate (Nairobi) at UN Women

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. In doing so, UN Member States took an historic step in accelerating the Organization’s goals on gender equality and the empowerment of women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system, which focused exclusively on gender equality and women’s empowerment:

Job Description

Under the overall guidance of the Deputy Director of Financial Management in Headquarters (HQ) and the daily supervision of the Operations Manager, the Finance Associate is responsible for the execution of a wide range of financial services and administrative processes in Kenya Country Office (KCO), ensuring timeliness, efficiency and transparent use of financial resources and delivery of services in accordance with organizational financial rules, regulations, policies, procedures and approved allocations. The Finance Associate promotes a client-oriented approach consistent with UN Women rules and regulations, standard practices, and guidelines.

The Finance Associate works in close collaboration with the Operations Team in the country & Regional Office as well as with the Operations and Programme teams in UN Women HQ for solving complex finance-related issues and information delivery.

Required Skills and Experience

Education and Certification

Completion of secondary education is required.
Specialized national or international certification in accounting and finance is an asset
Bachelor’s degree in Finance or Accounting is an asset
Successful completion of the UN Women Accounting and Finance Test is required.

Experience

At least 7 years of progressively responsible experience in finance;
Experience in the usage of computers and office software packages (MS Word, Excel, etc) and spreadsheet and database packages, experience in handling of web-based management systems.
Experience in the use of People Soft ATLAS is an asset.

Language Requirement

Fluency in English and Kiswahili is required
Knowledge of the other UN official working language is an asset.

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Evaluation Officer at United Nations Environment Programme

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world’s environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment.

This post is located in the Evaluation Office, a part of the Office of the Executive Director at the Nairobi duty station. Under the supervision of the Senior Evaluation Officer in the Evaluation Office (EO), the incumbent will:

Responsibilities

Contribute to all major activities within the Evaluation Office. He/She will organize and manage project level evaluations, play a lead role in the organization and management of selected higher level and strategic evaluations. He/She will regularly track compliance with evaluation recommendations and make substantive contributions to corporate evaluation activities and products as follows:

Make substantive contributions to biennial evaluation plans based on organizational priorities, mandates and previous evaluation reports.
Manage and provide substantive analytical contributions to all types of evaluation conducted by the Evaluation Office including: Evaluation of the UNEP Medium-Term Strategy, Formative Evaluations of the UNEP Programme of Work, Thematic Sub-Programme Evaluations, portfolio and project level evaluations. Ensure evaluation processes comply with United Nations Evaluation Group (UNEG) Norms and Standards and the requirements set out in the UNEP Prgramme Manual. Works collaboratively with evaluation professionals from other UN agencies when joint evaluations are undertaken.
Develop new evaluation methods, processes and approaches and design standard Terms of Reference for all types of evaluation. Review standard UNEP procedures for evaluation and make suggestions for improvement, where applicable
Identify internationally credible evaluation consultants, review credentials and make recommendations to the Evaluation Director for their selection. Prepare detailed evaluation budgets and timelines, inform consultant team members of required scope and quality of deliverables ensuring negotiated agreements on consultant remuneration comply with UN rules. Manage, oversee and provide quality assurance for work undertaken by highly qualified and experienced international consultant evaluators. Provide advice on evaluation methods approaches and processes; review and assess the quality of evaluation deliverables, capture stakeholder views on them and provide constructive feedback to facilitate finalization of evaluation deliverables, ensuring all aspects of the evaluation TORs are fulfilled.
Peer review evaluation inception reports and draft evaluation reports being managed by other Evaluation Office staff, and provide informal professional advice to P3, Junior Professional Officers (JPO), Individual Contractors and General Service staff (GS).
Ensure that evaluation recommendations are; based on sound evidence, are actionable, verifiable and feasible, and are aimed to improve project, programme or organisational performance. Monitor the implementation of evaluation recommendations, and make formal assessment of compliance at six monthly intervals.
Provide substantive analyses for inclusion in the Biennial Evaluation Synthesis Report. Prepare periodic evaluation progress reports and take the lead on selected Evaluation Office Management / Special Studies for publication.
Provide advice and support to broader corporate planning and management processes with findings and recommendations from evaluation studies.
Perform other duties as required.

Competencies

Professionalism: Demonstrated in-depth knowledge of all aspects of evaluation. Proven conceptual and analytical skills and the ability to understand technical documents and write evaluation reports. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Communication: Ability to research write, speak clearly, intelligibly and effectively in the English language. Ability to communication intelligently and both technical and lay persons, good interpersonal and oral communication skills, including the ability to present sensitive issues/positions, including the ability to present sensitive issues/positions and prepare reports on short notice.
Teamwork: Ability to maintain effective working relations with people of different national and cultural backgrounds with sensitivity and respect for diversity. Proven ability to work collaboratively to achieve organizations and/or collective goals.
Education
Advanced university degree (Masters or equivalent) in the field of environment-related Sciences, Development Studies, Economics or Social Sciences. A first-level University degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven years of progressively responsible work experience in project and programme evaluation or related area is required.
Substantive work experience in international settings is desirable.
Professional experience in developing countries is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another UN official language is an advantage.

Assessment

Evaluation of qualified candidates for this position will include a substantive assessment which will be followed by a competency-based interview.

Special Notice

Appointment against this post is for an initial period of one year and may be subject to extension. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations is Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

Individual contractors and consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered.

All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira “Need Help?” link.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

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Internal Audit Manager at Kenya Mortgage Refinance Company (KMRC)

The Kenya Mortgage Refinance Company (KMRC) was established as a key institution to support the Affordable Housing Pillar of the Government’s Big 4 Agenda. In establishing KMRC, the Government adopted a public private partnership (PPP) arrangement with majority private sector ownership. KMRC was incorporated on 19th April 2018 as a non-deposit taking financial institution under the supervision of the Central Bank of Kenya with the single purpose of providing long-term funds to primary mortgage lenders (Banks, Microfinance Banks and Saccos) in order to increase the availability and affordability of mortgage loans to Kenyans. In order to drive our strategy, we seek to recruit suitable candidates in various positions who will support KMRC in ensuring their commitment to affordable housing for Kenyans.

Purpose of the Job

The position is responsible for Support, executing audit engagements within specified time to accomplish the internal audit plan ensuring reliability and integrity of information and compliance with policies.

Duties and Responsibilities

The duties and responsibilities are as follows:

Managerial Roles and Responsibilities:

Develop internal control measures and organize regular review of internal control measures;
Assist in preparation of system and financial audit programmes and carrying out routine audit within the Company’s operations and activities;
Recommend systems of internal controls and checks to ensure the company is compliant to all the set regulations and mitigate risks;
Prepare and submit quarterly performance report with evidence of performance to the Board of Directors;
Check the soundness of accounting procedures and reliability of financial records and reports;
Implement the recommendations of the external auditors;
Carry out audit investigations, undertaking financial, operational and investigative audits;
Assist in designing, developing and updating the internal audit manual detailing audit plans;
Prepare audit reports, queries and observations;
Facilitate the periodic review of internal control systems to ensure their adequacy to prevent errors and irregularities;
Carry out a review of accounting, financial and budgetary systems;
Ascertain compliance with established, policies, plans, procedures and processes in the Company;
Review and appraise the soundness, adequacy and application of accounting financial and other operating controls and promoting effective controls;
Identify and document value add audit findings for discussion with management and eventual inclusion in the audit reports;
Discuss the audit findings with the auditors and agree on appropriate actions for improvement to the noted short falls;
Track the agreed actions and verify they have been implemented before closing the audit findings;
Maintain continuous contact with the business units and where appropriate assist in addressing any emerging risks;
Develop audit programs and testing procedures relevant to risk and test objectives;and
Check monthly and final financial statements to ascertain their accuracy and completeness;

Operational Roles and Responsibilities

Develop and maintain a sound audit manual detailing audit practices, procedures and standards;
Review automated audit work papers prepared by the audit staff to ensure sound audit theory and compliance with the department’s methodology;
Determine the accuracy and reliability of accounting records by analysing systems and internal controls;
Ensure audit working papers are properly prepared, referenced, reviewed and documented systematically;
Prepare management reports as required;
Participate in the preparation and implementation of the Strategic Plan;
Review and evaluate the financial controls, systems, procedures, books of account, financial statements and periodic financial reports; and
Assist in coordinating the activities of the Audit, Risk and Compliance committee in
consultation with the office of the CEO

Perform any other duties as may be assigned from time to time

Key Result Areas:

The jobholder’s accountability areas are outlined as follows:

Effective operational cost control and resource utilization
Timely implementation of control standards for services offered by the department
Effective supervision of employees assigned to the department
Enhance productivity in the department
Continuous process improvement of services offered by the department
Ensure customer satisfaction for the consumers of the services offered by the department
Ensure compliance to audit regulations and procedures
Ensure internal checks and balances in the Company’s finances
Ensure security of the existing financial systems
Development of Annual Audit Plan
Development of a schedule to meet the Operating Audit Plan

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Executive Assistant at Kenya Mortgage Refinance Company (KMRC)

Description

Purpose of the Job

The position is responsible for providing executive support services in the day to day running of the CEO while working closely with staff and heads of department as a key contact person

Duties and Responsibilities

The duties and responsibilities are as follows:

Operational Roles and Responsibilities:

Manage the CEO’s diary and email account and ensure the calendar, appointments, meetings, travel and deadlines are well organized and maintained;
Ensure the CEO’s office is equipped and maintained in a clean state;
Facilitate the business including meetings, briefings and receiving of visitors;
Organize briefings and meetings on behalf of the CEO and maintain records of the meetings with staff, media and other stakeholders;
Arrange and co-ordinate travel and accommodation requirements and ensure all the necessary arrangements are in place for the CEO commitments and itineraries;
Coordinate Staff Matters, Meetings, Workshops, Preparation of Budgets/Finance,Sessions;
Filter general information, queries, telephone calls and invitations to the CEO by redirecting or taking forward such contacts as appropriate;
Maintain smooth communication between the CEO’s office and internal departments and to demonstrate leadership in maintaining credibility, trust and support with management staff;
Prioritize conflicting needs, handle matters expeditiously, proactively, and followthrough on projects and relevant assignments to successful completion within deadlines;
Draft, edit, and ensure precision and delivery of reports, correspondence and communications from the CEO’s office;
Maintain and update key information and contacts regarding the Board and strategic relationships for the CEO’s office and the organization in general; and
Manage and ensure the efficient filing, documentation, safe custody and retrieval ofthe CEO’s records with due classification concerning confidentiality and archival value.

Perform any other duties as may be assigned from time to time

Key Result Areas:

The jobholder’s accountability areas are outlined as follows:

Submission of accurate, timely and relevant reports
Continuous process improvement of services through efficient working
Enforcement of relevant guidelines, rules and regulations
Ensure customer satisfaction for the consumers of the services offered by the department
Efficient execution of work processes as assigned Personal Assistant
Delivery of quality administrative services for the assigned department
Effective communication and maintenance of relationships through courteous and promptresponse to all enquiries
Efficient coordination of meetings as may be assigned
Efficient management of filing and document retrieval system
Efficient liaison with external contacts

Knowledge and Skills Required:

The jobholder must possess:

A minimum of bachelor’s degree in Secretarial Studies/Business Administration
A minimum of five (5) years of related work experience support at executive-level
Knowledge of administrative and clerical procedures and systems such as managing filesand records, transcription, designing forms, and other office procedures
Must demonstrate high integrity and ethical practice
Must demonstrate ability to work independently with minimum supervision
Must be a team player who is able to work cordially in teams and ability to multitask
Must demonstrate commitment to operational effectiveness
Should have ability to solve problems by applying relevant business knowledge
Should demonstrate professional expertise in the relevant work area
Must have the ability to communicate for both written and oral communication
Must be a flexible person, who is willing to learn and able to work flexible hours to achievegoals
Must have knowledge in use of MS office packages

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Credit Officer at Kenya Mortgage Refinance Company (KMRC)

Duties and Responsibilities

The duties and responsibilities are as follows:

Operational Roles and Responsibilities
Monitor compliance with covenants and agreed terms and conditions and generaloversight monitoring of accounts conduct and performance;
Ensure compliance with KMRC’s credit policies, regulatory requirements and best practice in monitoring and control of facilities;
Identification of loans that are in arrears for more than 90 days;
Offset of deposits upon default;
Recovery of defaulted loan amount from guarantors;
Liaising with debt collectors and monitoring their debt portfolio, hold monthly meeting with them to review their performance;
Preparation of demand letters and sending the same to defaulters and their guarantors within set timeline;
Liaison with new employers for defaulters for loan recovery of defaulted loans;
Preparation schedules of defaulters for submission to CRB;
Timely and accurate listing of defaulters with CRB;
Giving notice to defaulters about listing their debts with CRB before offset to guarantors;
Advice guarantors and defaulters upon receipt of demand notices;
Preparation of monthly credit reports to the Credit Manager with necessary recommendations;
Inform member organizations about available options to repay guaranteed liability;
Preparation and sending of guarantors’ certificates;
Preparation of detailed defaulter’s schedules for credit reports;
Timely refund to guarantors’ amounts recovered;
Liaising with organizations requesting loan balances; and
Repossession of motor vehicles for defaulted loans.

Key Results Areas:

The job-holders’ accountability areas are as follows:

Submission of accurate, timely and relevant reports
Continuous process improvement of services through efficient working
Enforcement of relevant guidelines, rules and regulations
Ensure customer satisfaction for the consumers of the services offered by the department

Required Master N/A

Required Degree Bachelor’s Degree Qualification in a Business related field

Knowledge and Skills Required

The job-holder must possess:

A minimum of a Bachelor’s Degree Qualification in a Business related field
A member of the Association of Chartered Certified Accountants (ACCA) or Certified Public Accountants (ICPAK)
Minimum five (5) years’ experience in finance or a relevant field;
Professional expertise and Knowledge of loan management and credit policy
Must demonstrate high integrity and ethical practice;
Must demonstrate ability to work independently with minimum supervision;
Must be a team player who is able to work cordially in teams;
Must demonstrate ability to multitask;
Must demonstrate commitment to operational effectiveness;
Should have ability to solve problems by applying relevant business knowledge;
Should demonstrate professional expertise in the relevant work area;
Must have the ability to communicate for both written and oral communication;
Must be able to work under pressure;
Must be a flexible person, who is willing to learn and able to work flexible hours to achieve goals; and
Must have knowledge in use of MS office packages

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Office Assistant at Kenya Mortgage Refinance Company (KMRC)

Duties and Responsibilities

The duties and responsibilities are as follows:

Operational Roles and Responsibilities:

Delivery and dispatch of all correspondences from the office and ensuring that all bills are paid on time;

Assisting the HR Officer in the running of the office by providing support in the managing of office space, maintaining service contracts and managing office equipment;

Supporting the HR Officer in implementing office administrative procedures and policies at KMRC;

Managing the switchboard services and maintaining the private automatic branch exchange (PABX) system;

Receiving and transferring incoming calls promptly
Making outgoing calls for internal colleagues as requested (includes official international calls)
Writing down and dispatching phone messages on behalf of colleagues
Maintaining a log of all relevant telephone numbers, country codes and emergency numbers.
Ensuring the PABX system is in good working condition.

Managing visitors to KMRC

Receiving & vetting all the company’s visitors,
Maintaining the visitor’s book
issuing visitors badges.

Managing incoming mail and parcels by maintaining a mail log and by distributing/filing all incoming mail.

Receiving all incoming letters/parcels and directing them to the relevant office for distribution.
Maintaining an accurate log of all incoming letters/parcels.
Filing correspondence, memoranda, reports and other materials alphabetically, numerically or by other prescribed method.

Managing incoming mail and parcels by maintaining a mail log and by distributing/filing all incoming mail.

Maintaining the tidiness and neatness of the front office and maintaining a safe and clean reception area

Perform any other relevant duties that may be assigned.

Key Result Areas:

The jobholder’s accountability areas are as follows;

Continuous process improvement of services through efficient working
Efficient execution of work processes as assigned
Submission of accurate, timely and relevant reporting relevant to the day to day operations of the office
Effective communication and maintenance work of relationships

Required Master N/A

Required Degree Secretarial Studies/Business Administration

Knowledge and Skills Required:

The job holder must possess:

Must have Certificate in Secretarial Studies, Office Management and Administration / or any other related field from a recognized institution
Must have at least one (1) years proven work experience in a fast-paced environment
Should be computer literate and familiar with MS Office packages
Must have good communication skills
Should have good interpersonal skills
Must have good organizational skills
Must have the ability to work under pressure
Should have good team building skills
Must have good problem solving skills.

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Accounting Intern at Mobi-Water

Mobi-Water capabilities are evolving over years of progressive advancements and lessons, that come with innovation in the African Tech Space. Mobi-water was started to solve a long prevalent problem, “To improve Water Access to All.” – Which is a key component of the Global Sustainable Development Goals. By integrating technological solutions to improve already existing Water Service Delivery Models.

We’re seeking to recruit a highly motivated and self-driven individual to fill the position of Accounts Intern for an Internship period Three (3) Months. The Job holders responsibility will involve handling:

Account Receivables Management.

Timely posting of receipts.
Updating, generating and sending out customer statements.
Customer account reconciliations.
Maintaining correct customer’s records in Quickbooks
Maintaining customer’s remittance records
Ensure credit policies and procedures are strictly adhered to.
Ensuring proper physical filing of all customer & clinic files.

Account Payable Management.

Analyzing and posting Petty cash and other expenses in Quickbooks.
Raising payment vouchers.
Timely posting of payments.
Marching all purchases invoices in Quickbooks.
Timely payment of statutory deductions.
Vat preparation and payment.
Payroll & bonus computation, payment, and posting.
Maintaining the correct suppliers’ ledgers in Quickbooks.
Ensure payment policies and procedures are strictly adhered to.
Ensuring proper physical filing of all supplier files.

Required Qualifications

A Higher Diploma or Degree in the related field.
A Minimum of CPA (III) qualification
Must have a background in Accounting experience and familiar with QuickBooks.
Project a positive attitude and be a team player.

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Finance Reporting Manager at Old Mutual Kenya

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

REF: 1577/KENY/CM/Manager – Finance Reporting/Kenya/050820

Introduction

Reporting to the Finance Manager, the incumbent will be responsible for;

Financial reporting and planning, statutory reporting and re-insurance reviews.
Performance monitoring – through implementing business metrics in order to closely monitor profitability.
Offering effective support to the business.
Balance sheet substantiation.

Minimum Requirement

Qualifications

Undergraduate degree preferably B. Com Finance option
Masters’ degree/MBA Finance
Certified Public Accountant CPA(K) – Member of ICPAK
5 years’ experience (Minimum 2 years in the insurance industry is preferred)

Skills And Competencies

Financial and management accounting
Problem Resolution
Strategic Planning & Analysis
Budgeting & Forecasting
Capital and cash flow planning

Knowledge & Experience

Corporate Financial Modeling – development of planning & forecasting models, financial reporting, group planning and consolidation, debtors reporting and analysis and risk management. Knowledge of general insurance guidelines & company policies.

Job Specification

Offering effective support to the business.
Spearheading the planning and forecasting process and reviewing of financial reports.
Strategic planning and analysis, including capital and balance sheet planning to ensure appropriate use of capital and also to ensure that the entity is solvent in accordance to the regulations.
Training and coaching team members to ensure appropriate skill set for reporting team and effective succession planning.
Ensure optimal business performance by ensuring risks and control weaknesses are adequately mitigated.
Implementing performance monitoring metrics for the business in order to closely monitor profitability.
Attendance and presentation of financial performance at various company and regional meetings.
Facilitating interim and full year audits and preparation of annual financial statements
Ensuring no legal compliance breaches by submitting all regulatory returns within the stipulated timelines
Adhering to business planning and reporting timelines
Continuous improvement of planning and forecasting model.
Continuous Improvement of performance monitoring metrics for the various distribution channels
Engaging the business on the various reports including financials and functional reports and attendance of meetings for the various functional departments.

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Thursday 6 August 2020

Customer Experience Agent at d.light

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold close to twenty million solar light and power products in 62 countries, improving the lives of over 80 million people. d.light is dedicated to providing the most reliable, affordable and accessible solar lighting and power systems for the developing world and reaching 100 million people by 2020.

Position Description

The jobholder will be responsible for contacting clients and collecting outstanding payments with the aim of reducing the delinquency numbers for the business.

R&Rs

Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact debtors’ clients to arrange debt payoffs
Take actions to encourage timely debt payments
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status

KPIs

Ensure collections are in line with set targets.
High Collection Effectiveness Index
High Collection Percentage

Desired Experience

Diploma in Customer Services Management and / or an additional focused Call Centre qualification will be an added advantage
2 years of working experience in a Call Centre or in the Service Industry
Sales skills and experience advantageous within call centre or service sector
Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be advantage
Familiarity with laws related to debt collection
Demonstrate good customer service skills while dealing with customers.

Skills and Competencies

Excellent communication skills; strongwritten, verbal, active listeningand phone communication.
Computer skills (MS Word, Excel, PowerPoint)
Problem solving and decision making
Patience and ability to manage stress
Comfortable working with targets
Team player
Self-Driven and open to change
Planning and organizing
Attentionto detail
Interpersonal skills
Influencing skills / Numeracy skills
Skilled in negotiation
Strong problem-solving skills.

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Territory Retention Executive at d.light

Job Location: Countrywide

Reporting to:Territory Retention Manager

Position Description

The jobholder will be responsible for contacting clients and collecting outstanding payments with the aim of reducing the delinquency numbers for the business.

R&Rs

Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Take actions to encourage timely debt payments
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status

KPIs

Ensure collections are in line with set targets.
High Collection Effectiveness Index
High Collection Percentage

Desired Experience

High school diploma or degree in a related field.
Proven experienceas a Collection Specialist or similar role will be an added advantage
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Demonstrate good customer service skills while dealing with customers.
Strong written, verbal, active listening and phone communication skills.
Patience and ability to manage stress
Comfortable working with targets
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Strong problem-solving skills.
Passion for social enterprise, development of people and environment benefits.

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Telesales Agent at d.light

Reporting to: Telesales Supervisor

Job Tier Level:

Direct Reportees:

Position Description

The aim is to ensure retention and acquisition of high value customers through telesales.We are looking for an enthusiastic

Telesales Agent to contribute in generating sales for our company. Will be responsible for closing sales deals over the phone and maintaining good customer relationships. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.

R&Rs

Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales

KPIs

Ensure customer feedback is relayed back to the line manager on time.
Any other outbound KPIs as outlined based on each campaign

Desired Experience

Minimum diploma in Sales, Marketingor a business-related field
Substantial experience (at least two years) working in a telesales environment will be an added advantage
Sales skills and experience advantageous within call centre or service sector
Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be advantage
Proven track record of successfully meeting sales quota preferably over the phone
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaintsKnowledge
Strong customer focus with exceptional customer relations skills.
Understanding of key commercial and service metrics and data, able to produce Management reports and manage staff against metrics as appropriate
Agility, speed of response, positive engagement in challenges, change and innovationand strategy planning
Working with Billing systems and understanding (end user experience)
Team and Performance Management skills
Excellent oral and written communication skills
Market and customer trends knowledge
Excellent interpersonal skills and Ability to motivate to produce results
Excellent oral and written communication skills
Multi-tasking skills and good administrative ability
Dependability and adaptable

Skills and Competencies

Ownership: Takes personal responsibility for their own/ team’s performance. Champions continuous improvement and inspires others to deliver whilst balancing risk, business competitiveness and customer satisfaction.
Drive Results: Translate strategy into action and drives tenaciously and innovatively for outstanding results. Displays creativity in avoiding problems, reacting quickly and decisively to deal with risks and opportunities
Judgement and decision making: Demonstrate an ability to analyse and interpret complex business decisions or recommendations. Cope well with uncertainty and provides clarity and direction to others combined with effective decision making in both the short term and long term
People and Team Development: Demonstrates inspirational leadership that motivates and engages others. Leads and develops high performing teams where everyone feels valued and contributes to the continued success of the organisation. Acts as a role model; inspires people to act

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