Reporting to the Head of ICT, the successful candidate will be responsible for providing the technological direction of the Banking the absence of the Head of ICT; administration and technical support of the ICT infrastructure section including architectural design, implementation and maintenance.
ICT Infrastructure Manager Responsibilities
- Align ICT infrastructure services objectives and programs to Bank’s objectives and strategies.
- Oversee the planning and implementation of new systems and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet) and communication systems for the Bank.
- Manage vendor relationships.
- Server hardware configuration and provisioning to include Data Centre general infrastructure management including racking, cabling, organization and other daily practices.
- Report on the performance status of the Technical Services.
- Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
- Align IT Technical (Network and Infrastructure) Risk management with bank wide management.
- Develop business case(s), technical RFP’s, project plans, reports, other documentation for infrastructure projects and associated efforts and ensures effective implementation of procured ICT infrastructure systems.
- Resolve unusual or escalated customer service issues related to Data Centre and network services.
- Optimize cost of services through a mix of internal and external services.
Qualifications for ICT Infrastructure Manage
- Holder of bachelor’s degree in Computer Science, Engineering, In formation Technology
- Possession of professional qualifications such as CNNA/MCSE/CISA/MCSD.
- Should have at least 5 years’ relevant experience, 3of which must be in a management position.
- Strong data networking design and architectural background in an environment that includes routed IP and switched Ethernet networks. Familiarity with Juniper products is a plus.
- Should have proficient knowledge and understanding of network security tools and security practices.
- Solid understanding of computer networks inclusive of Routers/Servers, TCP/IP, Firewalls, IDS, NAS, DNS, DHCP, SSL, VPN and IP Sub netting.
- Should have experience in using Netapp, VMware, Zimbra mail services, Fortine tsolutions and CISCO technologies.
- Excellent leadership skills with demonstrated ability to lead or facilitate mission critical projects and to develop,participate in and lead multi-disciplinary work teams.
- Excellent communication, decision making, analytical, organizational and interpersonal skills.
- Sound judgement and ability to apply technical expertise to resolve a range of issues/problems and provide technical guidance to the users.
- Excellent communication, decision making, analytical, organizational and interpersonal skills
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