Our client in a dairy industry is seeking to hire a customer care personnel to join their dedicated team.
Customer Care Job Responsibilities
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answers incoming customer calls regarding product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and winning back frustrated clients.
Qualifications for the Customer Care Job
- Degree/Diploma in customer care/marketing/administration/public relations.
- Minimum 5 years working experience as Customer Care.
- Computer proficiency.
- Organizational skills to effectively prioritize work schedules.
- Good communication skills.
- Ability to work under pressure.
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The post Janta Kenya Job Vacancy : Customer Care Executives is republished from Jobs – Jobs in Kenya – http://ift.tt/2z7FZOP
