Britam
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.
1. Corporate Sales Executive
Key responsibilities for the Corporate Sales Executive Job
- Secure new business through intermediaries
- Retain existing business as per set objectives
- Maintain excellent customer service to intermediaries and clients
- Service existing business and resolve customer complaints
- Follow up on renewals for general insurance business
- Forward proposal forms to underwriting department
- Follow up premium collections
- Prepare weekly and daily reports as required
- Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
- Respond to customer and client enquiries
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2. Head of Property – Britam Asset Management
Key Responsibilities for the Head of Property Job
- Lead the real estate/property research and analysis by reviewing property/real estate information
- Analyse due diligence outputs in on potential investment opportunities in order to contribute to an investment decision
- Provide high quality strategic advice, research and analysis to investors
- Keep up to date with market developments, new investment products and all other areas that can affect the real estate industry
- Lead in the evaluation, formulation and implementation of property investment strategies
- Maximise property investment performance
- Provide leadership to the property team to achieve AMC business objectives
- Adhere to internal and external risk and compliance standards
- Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
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3. Sales Training Executive
Key responsibilities for the Sales Training Executive Job
- Ensure that the branch and unit managers are trained as sales trainers in line with the company’s objectives;
- Provide suitable training programmes designed to ensure that branches, unit managers and financial advisors achieve the laid down production and persistency objectives issued by the company from time to time;
- Identify various training needs based on the different Financial advisor tiers , design appropriate curriculum and coordinate relevant training and evaluate the effectiveness of the same;
- Ensure a smooth on-boarding process for new financial advisors and unit managers through training on products, processes, sales skills, soft skills, life skills and other company policies.
- Ensure that branch network ( branch managers, unit managers, financial advisors and other intermediaries) project a professional image in line with the company’s standards;
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4. Customer Service Assistant (2 Posts)
Key responsibilities for the Customer Service Assistant Job
- Provide speedy information and premium service to Britam customers on products and services while delivering high quality service;
- Raising service requests within Britam systems such as CRM for issues that can’t be resolved at the 1st line for follow up and resolution in liaison with the back office support;
- Facilitate upselling and cross selling of Britam products and services through telemarketing;
- Continuous updating customer records in the systems database as per procedures;
- Initiate investigation through escalation of complaints not solved on-line and in person to the Contact Centre Team Leaders, Campaign Manager and the Contact Centre Operations Manager;
- Ensure adherence to schedule to receiving calls and off phone activities for delivery of planned Service level;
- Provide daily / weekly /monthly and any other assigned workload/reports;
- Research and document findings of procedures to improve service delivery in the call centre thus living the Britam way; and
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The post Entry Level Recruitment Ongoing at Britam in Kenya. Send Your CV’s Now! appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Entry Level Recruitment Ongoing at Britam in Kenya. Send Your CV’s Now! is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
